-
November 2023 by Virginie Georges
Floor & Decor they have an amazing selection of tiles and accessories. They have very good customer service, Cathleen was a great help!! she has a good eye for design.
-
October 2023 by Ronnie D.
This is by far the best "Floor & Decor" in the area & nation. The staff has been amazing always very patient with me! Especially Kathleen Camara!She always helps me with my designs and has great insight! Hopefully she is being paid a professional salary otherwise I may hire her myself ! Lol
-
October 2023 by Angelique Hom
Making decisions is always tough when you have such a great variety. Anthony was extremely helpful, knowledgeable And VERY PATIENT. Gave me many options to choose from and provided quantities I needed for the project at hand. The guy knows the store inside out i certainly got my exercise for the day.. he walks very fast?
-
October 2023 by Jason Coleman
Nate helped me find what I needed, educated me and was very professional. He's the epitome of excellent customer service!!!
-
October 2023 by Smiles 4 Life
Absolutely terrible customer service at pickup. I had scheduled a pick up time that was confirmed via text message. When I arrived to pick up my delivery, I proceeded inside and told the lady at the desk that I was here for my order and she said someone would bring it out in a few minutes. After watching customers who arrived AFTER me have their order loaded and waiting for over 30 minutes, I walked back inside to find my order just sitting there on a cart unattended. No one was at the desk for me to ask for assistance to load it, so I wheeled out the heavy order by myself down the ramp and almost ran into a car with it because it was hard for me to control the cart. If you're a woman who needs to pick up an order, it is better to go to a different location where they will help you load the items. I have had no issues in the St Pete location nor the South Tampa location. Floor and Decor Brandon, I am very disappointed.
-
August 2023 by Beverly Lowman
I was very pleased with the attentive customer service given to me by your front line customer rep. Daniella. I came looking for tile 35 minutes before closing. She was patient; no rushing you to go home after a long day at work but enthused to service my needs. Keep up the great customer service very much appreciated.
-
August 2023 by Mayra de Armas
I want to thank you for your attention and dedication to the employee Vannesa Oquendo, she is a very professional employee and exceptional customer service!!! She tried and helped me a lot with the purchases we made, she had a good attitude all the time, I definitely recommend her a lot, she is a good example of a good employee and future manager, because she really is the example that many employees should follow, thanks Vannesa for your try and help!! God bless you!!
-
July 2023 by Alice Wescott
Went in there with my husband for Design help with my bathroom and the designer Carlos made our dreams come true! He was extremely easy to work with, listened to what we wanted and showed us things we didn’t even know we liked, found things in our budget. This was a great experience.
-
July 2023 by Senai Acosta
Had an awesome associate help us named Carlos. I had a project that I felt intimidated by. But Carlos helped make our experience more at ease. This was my first time shopping here. I will come again. Thank you!
-
June 2023 by Lynch Emmanuel
This place is a great place better price than some other places. The sales rep was great in helping what I was looking for
-
June 2023 by David Bradford
We are remodeling our master bathroom, so over the last week, my wife and I have shopped here on three separate occasions. We have had great experiences working with Kamaiha. The reason the experiences were great is because we had no idea what we wanted to do in the bathroom. She was so patient with us as it took forever. I believe she worked through her lunch and her breaks to assist us, as well as assisting other customers. We never felt abandoned or disrespected when she left to assist other customers. Her customer service skills are impeccable. If she is not being groomed for a manager's position, she should be. For this review, I would like for her to receive a cash award and time off; and I would like the store to follow up with me when this happens.David & Erica
-
June 2023 by Tricia Weeks
Visited the store to gather pricing and ideas for an upcoming stair case project. Brian in Flooring assisted us. Brian was friendly, knowledgeable, and extremely helpful. Brian talked with us about our project, was patient with our numerous questions, he gave us ideas, suggestions, and showed us different products to match our existing flooring. Totally exceeded our expectations. Thanks Brian for a great customer service experience!
-
May 2023 by Shelly D.
Every time we go to this location, the lady at check out named Charlie is the best. If you have a problem or a return, she knows her stuff. She will take the time to make sure you are getting what you came to buy or return. If what you are looking for is not at this location, Charlie will make sure another store has what you are looking for before you head to other location. Thank you Charlie for all you do!!!!
-
May 2023 by A B.
Purchased 30 cases of flooring for $256.23/ case. 30 days later the price was 224.17. Could not locate the price match policy. Customer service transferred me to JC at the Brandon store. JC refused to issue a price adjustment. He stated price match only applies to competitors, not floor and decor products.
-
May 2023 by Josephine Schaaf
The guy that assisted us was so helpful and super nice. Now to make our choice.
