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November 2023 by David
I had a terrible experience with this business. I dropped my car off to be repaired and experienced delay after delay - they just kept making new excuses. After 25 days without my car - and no explanation or plan on what they were going to do - I told them I would take my car someplace else. They then charged me $35 per day for "storage". Awful experience, and found a body shop right around the corner that completed the job in 6 days.
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November 2023 by Andy Xue
STAY AWAY UNLESS YOU WANT YOUR STUFF STOLEN!!! I was originally told a couple weeks and the car would be done, that turned into a month because they were waiting on a part, gave them another week and yet still no progress. Essentially waited 5 weeks, spend over 1k on rental and nothing got done.When i went to pickup my vehicle, not only was everything in disarray, my valuable fishing equipment was also STOLEN. In addition some of the floor mats were gone. Stephanie refused to take any responsibility, saying I should have grabbed everything I needed. Don’t be fooled by their nice demeanor, these people will scam you and steal from you and come up with excuse after excuse for why the car isn’t finished. Please save yourself the headache and go somewhere else to avoid getting taken advantage of.
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November 2023 by Mike Bowman
Delay after delay, they don’t keep their promises as far as timeline goes. It’s been more than a month I’ve been waiting for a very basic repair on my vehicle. They’re outwardly nice people but sugarcoat everything. Stay away if you prefer a shop that keeps their word
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November 2023 by Xena Jackson
This Company Surpassed my expectations, they were great. Stephanie was extremely professional and courteous. I recommend this business to all my friends and family.They went above and beyond and even had my car detailed after the repair. Y Toyota Corolla looked brand NEW , after my wreck. Thanks to a fabulous Job.
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November 2023 by Kennedy Froberg
DO NOT USE THIS BUSINESS! If i could give negative stars i would. Honestly the worst car shop ive ever used and my last car shop also sent me home with no coolant and a piece of my car missing. Save yourself the stress and pick somewhere else. I could’ve done the work they did myself, the things they did do all need to be taken to a new shop to be fixed. Theres things my insurance paid them for that they just kept the money instead. I could go into a really detailed story of my experience here but bottom line do not trust this company, you absolutely will regret it. Really confused by all the positive reviews, they have to be fake or friends. They take advantage of customers when they’re in a vulnerable position (for me right after getting into an accident) they lie about everything, first thing they said was that they offered a rental but they really offer you $300 towards a rental that doesn’t really help much at all when they’re going to sit on your car for months. Its a constant “it’ll be ready next week” with a new issue coming up every phone call (when they decide to call back) i wish i would’ve read these reviews before they had my car, they are all way too accurate. Do not let these incompetent scam artists trick you too, read our mistakes and choose a reputable company that will do the work in a timely manner and correctly. Wishing the absolute worst for your business, the best thing you could do for your customers is close down and find a new line of work.Service: Auto body & trim repair
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November 2023 by natalie smedberg
I am new to the area and it is so hard to find a place you can trust. I asked a mechanic that I brought my car to where he would take his car for body work and he reccomended Stephanie. I am so glad he did. She is so real!!! She made me feel like family! My car looks so beautiful!! They even detailed it!! Stephanie did all of the ground work to get my rental while my car was in the shop. All I had to do was show up!!! The car was fixed very quickly too!!! I hope I do not need to have anymore body work done, but if I do, I would not go anywhere else!!! Thank you so much, Stephanie and staff.
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November 2023 by Winston Smith
Glorious repairs, they repaired my 2018 Nissan Altima and the whole repair process was amazing from communication to the great quality work along with saving me money. I could not get expect any better treatment from any other shop. 100% recommend to any family or friends.Service: Auto body & trim repair
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November 2023 by Raymond
The employees were very efficient they did their best to obtain the parts for my car and they fought for me to make sure that the parts came in. Young lady named Stephanie was extremely extremely helpful and pleasant. The car came out great but no problems.
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September 2023 by Lindsay Hutchinson
Dealing with car trouble is always stressful, yet Florida Towing & Repair made it extremely easy for me. They made me feel comfortable the entire time they were dealing with my car, very trustworthy/reliable, great communication and treated me like family. I cannot speak more highly of this company and will recommend them to anyone and everyone.
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September 2023 by Dee Ed
Stephanie is the best and she always look out her service is impeccable she's going to make sure you Constable she's going to tell you the right thing and she going to see you through the whole process and the finishing job on your car is going to be immaculate like it came off the showroom floor
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August 2023 by Tiffany Richard
This is the best repair and towing company I have ever had the pleasure of dealing with! Honest, prompt, respectable, and reasonably priced! Don't scroll by them. They even gave me a jump for free!
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August 2023 by Malushua Griffith
Ashley & Stephanie were awesome! I called for a tow and in 15mins someone was there to tow my Tesla Model X. They sent an experienced driver his name was Christian and he was very knowledgeable in towing Tesla’s. I just had to give these girls a review! They treated my situation like a true emergency and I’m grateful to them. Thank you Ladies! You Rock! ❤️❤️
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July 2023 by Matt Christman
They’re just not good. At all. They’ll Hold your car for months on end & always have an excuse for everything on why it’s not finished. Full of excuses, lack of integrity, accountability, & ownership by this business. When you own a business everything is YOUR fault. Leaders must own everything in their world. You—as owner—are responsible for your team's failures, regardless of your position. Would absolutely not recommend.
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June 2023 by Sommer Layman
Worst business I have ever encountered. They constantly ignore your calls, and lie to you. I’ve had to get an attorney involved at this point. I have asked for photos of my vehicle in its current condition & they won’t even provide that. Mind blowing that this business is still open. The insurance company even gave up on them due to lack of communication. Take your car to the dump before dropping it off here, your results would be better.
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June 2023 by Frank Torres
My car was wrecked nov 2022 we are now in June 2023 and I still do not have my car. They tell you week after week that something different is wrong which tells me they do not not know what they are doing . None of the parts that caused delays are part of the final estimate of charges that was provided to my insurance company they are all add on's which confirms they do not know what they are doing.Only bright side was they helped with car rental until most recently when I'm actually complaining about getting the run around. Honestly goes a long way in my book and they are NOT Honest. I hate to right bad reviews for small business but 7 months of getting the runaround leaves me no choice. If you want to wait 6-12 months for your car back and get lied to then go ahead and use them. I would recommend just go with the company your insurance company recommendsService: Auto body & trim repair
