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March 2024 by Tim Perry
This is the best auto collision and repair shop I’ve ever been to Hands Down! I love and appreciate the way that Melissa Hancock, Giselle Orozco, and Robert Orozco handled and took care of me and my repair every step of the way! Their customer service and attention to detail is what really stood out to me! I can’t say thank you enough!! Highly recommend and definitely nothing less than exceptional service!
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March 2024 by Robert Parris
My experience with Gerber Collision and Glass was great from the moment that I dropped off my vehicle for repairs and even after the repairs were completed and took my vehicle back home. Great experience started when I was greeted with a smile and a friendly hello from Melissa at the front desk. She was able to let me know the intake process and then introduced me to Giselle who then proceeded to let me know how the inspection and repairs would be handled. Throughout the repair process I was constantly kept informed of the status of my vehicle. Any questions that I had were always answered promptly and with confidence. To me this just goes to show you that you're dealing with professionals who know what they are doing. I have used Gerber previously for my other vehicles and will continue to come back when I need auto body repairs. I would highly recommend this location to anyone looking to have body repairs to their vehicles.
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January 2024 by natacha egland
Recommended by my insurance company. Moreover, had the worst experience dealing with these unprofessional individuals, whom lacks integrity. The advisor gave me the run around for five months, for services paid by my insurance company upfront. Each time I called regarding uncompleted services, advisor story would change each time. The last encounter, the advisor got short with me and suggested I call my insurance company. And, the GM told me that labor fees where paid by the insurance, and instructed that I purchase the part and Gerber will install it. After calling my insurance company and reporting fraudulent activity, I received a call from the advisor the next day stating "I found the missing money"(when he inspected the vehicle on day one). No apology or accountability. Definitely want be going back, even is this place was the only one in town.
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January 2024 by Marvin L
After several days , several calls still have not received an estimate. Was told would be emailed the same day. Called the following day. Promised would be sent. Still have not been received. I dont do business with people/ companies who cant respect my money.
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January 2024 by colby newcomb
Don’t waste your time you will be very disappointed. Too many issues to list I’ve seen better work run out of people’s houses
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January 2024 by Linda Cummin
Working on my Nissan Maxima. It's not ready yet
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October 2023 by Kristen Louise
Everyone was super nice and helpful when I was there in-person and over the phone since this was the first time I was going thru the process completely alone for the first time. I’m happy with the overall experience even tho my car was deemed a total loss.
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August 2023 by Kota Lee
great staff great work and its guaranteed!They had no problem rectifying an issue i had with my vehicle after having it for a few days! Most shops will come up with reasons but not them, said bring it in and when i did I was immediately seen!
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July 2023 by Billy Davis
This body shop, is phenomenal. I don't say that about a lot of businesses. Not here to lie. But I will tell you, that this body shop never left me hanging. I got two phone calls. One when they got the vehicle, to inquire about it, get some information. The second time was to come get the vehicle. But they kept me updated with their automated text messaging. And then, they had a website where you could view certain things. I thought that this was nifty. This is what we need more businesses like this, that take the customer first. I felt like I was in good hands the whole time. Kudos to the body shop for fixing my ride my 2014 Kia soul that was a victim to the Kia boys.
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July 2023 by Megan Skye Hunter
Gerber took in my poor, mangled Jeep after another driver hit me on the driver’s side. They fixed it up good as new and to be honest it even drives better than it did before the accident! They were so wonderful about communicating the progress, even during a time when parts were slow to come in during Covid. I appreciate all of their efforts!
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July 2023 by T
This gerber is a joke. Showed up early Monday for a appointment only to witness Chas the "Manager" clearly hung over and showed up with a rough looking female who happened to be the "detailer" get it together, on top of that the work performed was terrible. Stay away
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June 2023 by dwayne ellis
These people were awesome. They took the time to educate me on the process. They kept me abreast of the repair via texts. I would highly recommend them.
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June 2023 by Timmy Ashmun
The woman who answers the phone and sets appointments is very rude and should learn how to communicate better instead of snapping so quickly on a potential customer. For this I have decided to take my business elsewhere. ?
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April 2023 by Trevor Lane
It's absolutely horrible. What happened to this place. I had no problem taking my car here years ago and was happy with the work done on my car. Now, this place is a joke. Don't even bother taking your car here unless you want it to sit there for days or weeks without even being worked on.
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January 2023 by J
My experience with Arnaldo Vega-Vazquez (General Manager) was spectacular to say the least. I am very picky when it comes to my car and honestly very skeptical of the automotive industry in general. I previously ran a body shop in MD for several years and was aware of all the shortcuts painters and service reps will take to get a vehicle delivered as fast as possible. I am prolly the worst customer a body shop wants to deal with. Anyway, Arnaldo went above and beyond. He gave me an honest time frame for completion and delivered. His communication was on point and never faded out throughout the process. I will follow Arnaldo when ever I have automotive needs.Service: Painting
