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October 2023 by Elizabeth Gainer
Terrible customer service. Brought in a pair of golden goose to exchange for size. That’s not our product. It is in fact their product. Box and bag as well.
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May 2023 by Michele Jones
I went to the mall yesterday, specifically for a pair of Ball Stars for my daughter. I walked into the Golden Goose Boutique and I was greeted by Jeffrey, he was kind, polite, friendly, knowledgeable and very professional. I shared with him my concern about the quality of the craftsmanship and he reassured me, with a little care, they will last for quite some time. They make my daughter happy and that’s priceless!! It was a great experience!!! Thank you Jeffrey!!
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February 2023 by Tayna Ortega (Theo)
this place is amazing and i would give it more stars if possible
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January 2023 by Georgeann Matzkin Nikolich
Whats with everyone on their phones and you cant buy a pair of 700 sneakers!!! Frustrating, don't answer business line though!! Get on the right phone people!!!
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January 2023 by Eric Hudson
Jeffery Charles customer service was refreshing. He educated me on the brand, styles, and ensured I had proper fit for my first pair of GG shoes. Now I'm a GG SuperStar owner. Thanks Jeffery!
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December 2022 by Reese S
The employees that work at this location are WONDERFUL!!! They give first class treatment and take their time with you, giving you undivided attention. Our sales associate was Shaq. The co-creation artist there is equally as incredible. Her name is Selina. She is beyond talented and is one of the kindest people I have ever met. My 1 star review is for the store manager MARCIE. I'd give her a negative ratimg if it was an option. She snapped at the employees in front of me and berated them, which was obvious to me this was her regular behaviour, because she thought they were taking too long. At this time, it had only been about 10 minutes we were in the store. Which btw the employees apologized for it, not wanting me to feel like I was an inconvenience. They handled it very well, but I sensed they were embarrassed. These are considered luxury shoes and we bought 2 pair and added the co creation. At no time should you feel rushed, most mid luxury to luxury stores offer a beverage and don't apply pressure. Because she rushed them, berated them in front of us and created stress, they made several mistakes on our checkout by accidentaly charging us for 3 pair of shoes and charging us for laces ($70) that were supposed to be included in the additional $130 co creation fee. Shaq is making the adjustments. When I called her after we left the store, she was just as rude wity me and argued with me about it, giving me ta non working number as the number for me to call to complain. This is disappointing behaviour that I would imagine a luxury brand would not want to put their name behind. I have been to the New Orleans location and had an amazing experience as well as the Tampa location while she was not in. The morale of the staff was definitely off when I was in and she was there verse not in. I have spoken to Golden Goose corporate and will be reaching out to her boss Gretchen as well. This woman needs to be fired immediately, she is a disease to this store.
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November 2022 by Jamie Paolini
Came in to get custom shoes made for my husband and Yanniv was so friendly and professional. He helped me through the process and really made it such a great experience. I’ll definitely be coming back for custom shoes for myself and I’ll definitely make sure I work with Yanniv again!
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November 2022 by M Fopiano
The store looks great and they had a lot of options for both men and women given it’s the holidays. I was greeted walking in even though it was very busy & they were very helpful while I looked around & asked questions. Will be back forsure!
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November 2022 by susy salazar
Awful experience. Went in today to custom make shoes. No one greeted. All on their phones. No help. lost costumers who were willing to purchase items.
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November 2022 by Cici S
Horrible customer service, the older lady was on her phone the whole time, not even a hello or any acknowledgement. Will never return
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November 2022 by james hearon
$650 Sneakers stitching noticeably unraveling and bottom rubber trim separating from the soles after three months of purchase. So I walked back into the store after three months of purchasing the shoes to show the sales associate the shoes and the problems. I showed them several locations on both pairs of shoes the issue. I said, I understand the distress look but I told them they are literally falling apart. Then the sale associate replied back saying, “I understand, these high end luxury shoes shouldn’t be falling apart like this and currently we do not have a store manager at this point, unfortunately your not the only person this is happening too but Golden Goose doesn’t have a policy regarding your issue at this time. Your best luck is to find a local shoe repair place to fix the shoes. We are not responsible for the cost for fixing/repairing the shoes or exchange them. That store has horrible customer service and communication. This will be my first and last time buying a pair of Golden Goose shoe since that store stated Golden Goose doesn’t have any policy for their high end Luxury merchandise.
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November 2022 by Marissa Teague
Paid 700 dollars for a pair of shoes less than 6 months ago and they are falling apart. Golden goose customer service tells me I need to call the store I bought them from. You can’t get anyone on the phone and from what I am seeing from past reviews, they won’t take care of the problem anyways. Unbelievable. Do not waste your money or time.
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November 2022 by bb s
I gad such a great in-store experience. I was looking for Christmas gift for my son they went above and beyond to find the exact shoe we were looking for I'm so happy that we have a Golden Goose in Tampa .
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November 2022 by Sarah Brown
Horrible experience here unfortunately. I was very interested in buying some shoes here and was barely greeted and workers were EXTREMELY rude to my mother. Would not recommend this location to anyone. Then proceeded to sit on their phones the entire time. Unimpressed.
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November 2022 by kenneth alvarez
walked i the store.. no one greeted me.. when i asked question seemed like i was bothering there conversation... had to asked many times about shoe sizes.. the salesman was very rude and seem disinterested in helping... to bad i was going to drop kirk 3k on shoes and will never going . that storeagain when to louis vuitton instead