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March 2024 by Jesse Huang
The staff had standard service. But the cookies?!? Terrible. I can taste how cheap the dough was and they’re overpriced for that. I actually wouldn’t mind if you charged me more for an excellent quality cookie. I was so mad at my purchase, I went out of my way to write a review for how disappointing these cookies were, especially being in a prime location. “Burned and turn” of a customer for me.
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December 2023 by Kelley Jones
I live in Ohio. I have ordered cookie cakes for almost all of my daughter's 24 birthday's, and other celebrations throughout the years. They always did a great job at Dayton Mall in Ohio. My daughter now lives in Tampa. I have ordered her 22nd, 23rd, and 24th birthday cookies from the Tampa store. I have had awesome experiences each time, especially considering I'm ordering over the phone from OH and my daughter picks them up in Tampa. Each one is custom to my specification and never picked from a premade design of GAC. I'd post pics of each of I could on here. A girl named Rebecca has decorated the last 2, not sure who did the 1st one. Thank you for working with me and what I've ordered online and then calling to verify what I want, then creating great designs. ??
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October 2023 by Christa Walker
Their cookies are simply delicious here and the service is always great too. I highly would recommend trying them out whenever you have a chance.
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August 2023 by Gina Salvatore
Love this location! They knock it out of the park with the designs every time and quality is always exceptional! They've made many cookies for workplace events and never disappoint!
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June 2023 by Jennifer Morin
I had a total d*** moment and ordered my kids graduation cookie for the wrong date. They very quickly were able to make one for me and were so kind to be despite me being so embarrassed. Their customer service was top tier and the team members working were so kind and helpful. Definitely recommend ordering from them!
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May 2023 by Kendall Junck
I’ve always loved the cookie cakes from here, they’re so delicious and there are so many options for customization.This location will go above and beyond for you. My design was complex so I called to make sure it was understood, the assistant manager texted me pictures of it. Hours later I wanted to add something and she was kind enough to make the changes, truly above & beyond customer service. Thank you Maureen & Becca!!
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March 2023 by Brian F.
The people working here were cranky and gossiping about another employee who wasn't working that day. It made for an entertaining story, but it meant that I had to interrupt to get a cookie.I don't remember what it was called, but I got some sort of cookies and cream cookie and it was soft and sweet; overall a good cookie.But it wasn't anything extraordinary and though I'd probably come back, I wouldn't make a special trip just to stop in.
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March 2023 by Ashley Cox
I love this place. I have so many memories of coming to Great American Cookie with my family as a kid. The cookie cakes are the best!
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February 2023 by Gabby Pozo
Absolute joke. I ordered a birthday cake 6 days in advance to pick up first thing the mall opened. I get there and they clearly do not have it. I pulled up my conformation and they told me “oh we have it but it was made a few days ago so we will make you a fresh one.” I was already there 15 minutes after my pick up time so I said no I’ll take it. She then told me they wrote the wrong birthday on it. At that point I knew they didn’t have it. This is absolutely ridiculous!!!!
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January 2023 by Nathalie H.
First, the girl baking the cookies used the same gloves to take payment from customers. I ignored that because I wanted to try the cookies. However, after taking a bite, there was a lovely long hair baked into the cookie. I had to throw all of them out. Also, the bite I did swallow wasn't that tasty.
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September 2022 by Gina Carr
Of all of the Great American cookie locations I visited, this one is the worst. The service wasn’t bad. They actually had a good system going where one person would get the order together, and a separate employee would ring up customers at the register. This was important because they had a long line at the time. They were being efficient. AND the cookies were fresh, still moist.Unfortunately the shop is only half of the size of all the other great American cookie locations that I’ve visited, so they have little to choose from. They are lacking in variety. None of their cookies have cute decorations on them like at all the other locations, so if you are looking for a cookie with icing on it, don’t bother going there. Nobody there knows how to decorate cookies.That’s why this location gets two stars. Service was decent, cookies were fresh; but the location is too small, not offering enough variety, and no ability to nicely ice/decorate the cookies. It’s the first time I’ve seen a location like that.
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July 2022 by Braxton Campbell
Not sure why people are putting bad reviews but I have gotten a birthday cake for the past 10 years from here and never had a bad experience great place for cookie cake!
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June 2022 by Wendy Ward
These guys put their largest sheet cake together with design quickly overnight as a web order for pickup the following afternoon. I was very pleased with the outcome, however I felt the cookie was undercooked.
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June 2022 by Angie White
I hate to leave bad reviews, especially now when every place is struggling but Ive had 2 bad experiences here in 1 month with cookie cakes. They do not have an actual cake decorator, the employees just wing it. The cake I just recently picked up for an employee going away party looked like a kindergartner decorated it. You could see where the writing had been removed and redone. There was white frosting residue all over the top half. The palm trees looked like pot leaves! I will not order from here again.
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June 2022 by Jim Poulin
Our order was wrong. It happens...but their attitude towards fixing the error was less than impressive. Pretty much indicative of a lot of customer service these days. Employees who don't want to be there, angry at the other employees who called out or quit.