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February 2025 by Michael Wideman
TERRIBLE! This has been one of the worst experiences I’ve had with a financial institution, customer service is subpar to say the least. They make sure that making payments with them is a difficult process so they can rack up fees on your loans you have with them. They make it almost impossible to payoff anything due to their extremely outdated online banking system. Their “payment processing system” takes 3-5 business days to actually withdraw money from your account so they can milk more money from you using “late fees”. This is predatory lending at its finest. I will definitely make sure to not refer ANYONE to this joke of an institution. I will be closing all accounts and moving my money somewhere else. I hope EVERYONE reads this and decides to use another institution because this company is not the one.
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February 2025 by Amber
I expect much better service from a financial institution, and unfortunately, GTE did not meet even the basic expectations. I do not recommend this bank to others.
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February 2025 by R Foreman
This is a secondary account.. I pay all my bills on time and the 1 time I forget to transfer funds I get charged a -$35 NFS fee that trickled down to my savings -$7 overdraft fee.. called and asked for a reversal and they denied both on a 1st time accidental mistake.. this has never happened to me in my 30+ years of banking.. very disappointed with GTE and will be closing this account!
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January 2025 by Frank Torres
GTE Financial is a scam! I recently changed banks and had to submit a form in order to change my bank so my payment could be automatically withdrawn.. The form is misleading to say the least. I put in the appropriate information as required and my auto loan payment was returned as well as assessed a $40 fee. I call and have someone walk me through the form and I see where the error was made on my part but also how the form is misleading on their part. I ask for a one time courtesy on the fee as I’ve never missed a payment, been late on a payment, nor have I had anything negative on my account. I call back a couple of days later and they denied it because it was a “valid fee.” They don’t work with customers at all and all they want to do is make money and not give people a break on a simple error. It’s unacceptable and I most certainly will never bank with them in the future!
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October 2024 by bill warner
Customer service has fallen to abysmal lows. We have been members for 14 years and I cannot believe the lack service. We were simply trying to transfer funds to a bank out of state. First we tried through the website. After going on 3 days there is still no confirmation. So now we have been on the phone over 30 minutes. The representative is trying to help (I think) but doesn't sound like he knows what he is doing. Just; WOW. More to come if this fiasco continues.
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August 2024 by Paul Scott
BEFORE YOU THINK ABOUT A CHECKING ACCOUNT HERE...
GTE FINANCIAL performed a "HARD CREDIT PULL" of my credit report. As a new member, I wanted to sign up for a checking account.
(NOT A LINE OF CREDIT)
If I would have know that GTE FINANCIAL would be performing a "HARD PULL"
(rather than a "SOFT PULL" like 99% of banks), I would have NEVER opened the account!
ALL BANKS specify that they need to "VERIFY" any applicant's background by performing a check, but this is almost ALWAYS a "SOFT PULL" (Almost NEVER a hard pull)
I wish the application page would at least STATE THIS CLEARLY or HIGHLIGHT what GTE FINANCIAL is about to do.
I worked hard to get my credit up over 800 & this does not help. I am infuriated.
I would have never ever have opened this checking account had I known that.
I'm guessing I'm stuck for the next two years, now!
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August 2024 by Miriam Melissa
ABSOLUTELY WORST BANK. Do not come here! There is NOTHING of benefits with this bank. No interests in your account and absolutely garbage of customer service. I’ve been a member for 10 years and the ONLY time I have ever gone negative in my account, they took $35 without letting me know it was negative. And when I asked for it back, they declined. So in the 10 years I was a good customer, that didn’t mean anything to allow me the ONE time I made the mistake? Absolutel trash company. I can’t wait to close my account.
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July 2024 by sharon glover
This is the worst financial bank I’ve ever dealt with !!!!! They’re always saying that my payment is late or overdue (which it has never been) and tacking late charges on !!!!!! The Chicago branch isn’t in sync with the Tampa branch. These ppl need some serious retraining !!!!!!
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June 2024 by Lyubomir Lazarov
The biggest unprofessional thieves in USA. I had a very bad experience with them. That clowns charged me 23 times with 35 usd for overdraft payments and I had a lot of money in my deposit account. They are ordinary thieves. Stay away from them. Almost forgot something. They lost my check for 5000 usd two months ago, and I am still waiting for new one.
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June 2024 by Rebekah Propst
Definitely not worth 5 stars.
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May 2024 by Ariana Santacruz
They have visitor parking that was almost all empty but make visitors park far in the back of the parking lot
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March 2024 by Judith R
If I could give this bank a 0 I would. They promote to join and get $200 bonus and it is a lie. You open the account and when you call to verify the bonus is added they say yes and when the 90 days are up and you don’t see the money, you call to inquire and they state oh the bonus is not there. You speak to the manager and he’s like oh so sorry. I requested he listen to my call and hear the agent confirm the code was posted and of course the answer was sorry but with sarcasm. Of course I’m immediately taking my money out and never banking with people like this. I had this situation a long time ago with Citibank as the codes don’t generate sometimes, that’s when I found this out, and it was honored and provided to me. So clearly this bank lacks customer service skills and could careless about the customer. Let me remind you Joshua the money doesn’t come out of your pocket. It comes out of the owner of this bank that’s promoting to open accounts in return of a monetary bonus that was not fulfilled. A better business bureau report was also done to report this potential fraud. Also one of the agents stated a lot of people call about this???? Sounds like a scam to me. But of course your voice can’t be heard because it’s transferred to small guy that says too bad but more professionally. It’s not the answer you want to hear but no you didn’t meet the qualifications because the code wasn’t posted. When it was. How can you prove it? No way. Most bigger and successful banks would have honored it.
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March 2024 by London J
If I could give this bank a 0 I would. They promote to join and get $200 bonus and it is a lie. You open the account and when you call to verify the bonus is added they say yes and when the 90 days are up and you don’t see the money, you call to inquire and they state oh the bonus is not there. You speak to the manager and he’s like oh so sorry. I requested he listen to my call and hear the agent confirm the code was posted and of course the answer was sorry but with sarcasm. Of course I’m immediately taking my money out and never banking with people like this. I had this situation a long time ago with Citibank as the codes don’t generate sometimes, that’s when I found this out, and it was honored and provided to me. So clearly this bank lacks customer service skills and could careless about the customer. Let me remind you Joshua the money doesn’t come out of your pocket. It comes out of the owner of this bank that’s promoting to open accounts in return of a monetary bonus that was not fulfilled. A better business bureau report was also done to report this potential fraud. Also one of the agents stated a lot of people call about this???? Sounds like a scam to me. But of course your voice can’t be heard because it’s transferred to small guy that says too bad but more professionally. It’s not the answer you want to hear but no you didn’t meet the qualifications because the code wasn’t posted. When it was. How can you prove it? No way. Most bigger and successful banks would have honored it.
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March 2024 by Sean Buckmaster
Here for a CERT class. Nice facility
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March 2024 by Andy Jenkins
Wish I could post negative stars!!! And I have seen many many one star reviews which does not shock me! I’ve also seen the name Erica Holliday the manager as being unprofessional, again not surprised. How does this lady even still have a job, her position is not rocket science nowhere near it yet she appears highly incompetent to do simple tasks! Can someone remind her that she is JUST a worker at a bank, again JUST a worker at a bank. And someone remind her that the majority of her job is to assist customers! I am in serious doubt that she has a good comprehension on her job duties. The least she can do is have good customer service. Isn’t there upper management that evaluates these types of things, anyone with common sense would see she needs additional training on her position. Doesn’t matter if she has been there a decade, that just makes it even more sad. How many bad reviews does it take. She doesn’t have a good track record from what anyone can see online and she needs to be reminded that she wouldn’t want anyone treating her nor her family the way she treats others. She gives off a big feeling that you are wasting her time, she doesn’t not try to help or find resolutions for customers, and upper management should really look into what true customer resolutions she is actually doing, I’m sure they would not be happy. It is a shame that people including myself feel that they received such horrible service that we take precious time out the day to write these reviews because we feel it is necessary. DO BETTER!
