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February 2024 by ZinSin Detta
They booked us for a car for 12pm and they closed at 12pm. We didn't get the car. Clown show
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December 2023 by Patricia Clark
The Hertz staff were well-informed. The SUV was fabulous- a Chevy Blazer. Roomy and FAST. My one complaint…. Hertz held my hold fee for two weeks after car turned up. Had to jump through hoops to get it back. Not nice Hertz.
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December 2023 by TATYANA
Find different car rental company. Terrible customer service . They have created a lot of inconvenience for me to get a vehicle while my car is getting repaired!
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December 2023 by Khantora Johnson
I had a great experience with Hertz. Great price and great car. Had it checked out at Nissan and they told me the car was great all I needed was filters and Hertz handled that for me. Erika was great and both managers I dealt with.
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December 2023 by Gregory Johanson
I contacted this location to inquire about vehicle availability, as directed and provided to me by my insurance company (State Farm) as I was in need of a truck. Antonio, the employee who answered the phone not only refused to provide me with which available vehicles were on site for the dates I was requesting, he then got an attitude with me when I inquired as to why he was not able to provide me with vehicle availability and proceeded to hang up the phone on me. This was the ON-SITE representative. Customer Service representative. I have notified State Farm, as this is a "preferred vendor" of state farm, because there are plenty of other rental car companies that are happy to do business with them. I didnt choose that life for him, he did. And no matter what job you do, perform it to the best of your ability and with respect to the customer. I am also in a service related field, and this behavior would put me out of business. If I was the GM of this location, or the regional manager, I would inquire if this is still the place he'd like to be at, as I'm sure (And confirmed by Looking at other reviews) I'm not the first to have this sort of experience.
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October 2023 by Bertha Paz
They have great self vehicles, and their staff is always willing to help you with everything you need.
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August 2023 by Tim Spencer
Eddie and Antonio are awesome. Not only does Eddie make any issue just disappear, he makes sure you're properly taken care of and that they don't ruin your trip.Both Eddie and Antonio were great to talk to, took my feedback regarding the Tesla rental, and listened to my experience for feedback.
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August 2023 by Chy
Gentleman named Mike was extremely rude and dismissive when I told him I had a reservation. He had said a very uncalled for comment to me.
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July 2023 by Ben
Great and convenient location in the city. The manager Eddy is a real nice guy who makes sure the customer is well taken care of!
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June 2023 by Ryan Przybylski
Eddy is the man at this Hertz. He helped me arange the pricing I got from Expedia. Very flexible and accomodating. Overall a great experience. Based on the reviews it appears it is hit or miss. Grateful I had Eddy to assist us.This Hertz is on the 3rd floor. To drop off the car just leave it with valets.
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June 2023 by Ariel Ifill
I recently had an amazing experience at Hertz rental, and I can't say enough good things about it! After a terrible experience at Enterprise, the guy who was working at Hertz this morning completely turned my day around. He was incredibly helpful and genuinely nice, going above and beyond to make the rental process seamless for me.Not only did he manage to get me into a nice Camaro, but he also had a great sense of humor. It's refreshing to come across someone who does their job well and knows how to put a smile on your face.I highly recommend renting from Hertz, especially at this location. I'll definitely be returning to Hertz for any future rental needs. Thank you to the Hertz team, and especially to the incredible employee who made my day so much brighter!
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May 2023 by Brandon Scivolette
I was very impressed with this location, notably the gentleman who checked me out. Incredibly capable and efficient, which is hard to come by these days. Dropping off the car was super easy, you just leave it with valet. Overall, I'd say this was one of the best car rental experiences I have ever had.
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May 2023 by Mark R.
Bate and switch tactics that border on outright fraud. Reserved an SUV if a larger class and prepaid for it. When I arrived they said they did not have that SUV and I had to take a smaller cheaper one-but could not give me a refund since I prepaid--but I could always call customer service to see if they would give refund. I will be researching credit card fraud.
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April 2023 by Furmanator
Horrible company and horrible rental service. If anything goes wrong, good luck getting help from Hertz. They design their call system to not route you to a human. Also, expect long waits at the Florida St. location. The poor counter guy has to both handle the paperwork and get the vehicles. It takes about 20-30 min per person. So if anyone is ahead of you in line, grab a snickers. I highly recommend avoiding this place at all costs. Also, I got a lemon vehicle and now can’t get in touch with anyone to help me. Also, the experience dealing with the mechanical issue completely ruined my weekend. Good thing I’m local and wasn’t on vacation w/ family and friends. It would have been an absolute nightmare.
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April 2023 by J C
Jim West!!!!! You truly are the greatest!! Like chit chatting with a very close friend of the family looking at how much to spend, how much to save and where all I need my car to go and hold. You let me test drive. I sat in several cars to even feel the vibes out. Jim is patient but also has ALL the intell and wisdom to let you know what you are doing is the best option for you and your lifestyle. We clicked because he is such a down to Earth kinda guy and has loads of jokes for you too. We wanted to be there longer just to enjoy Jim's company and awesome personality!! Thank you so much AGAIN Jim!!! SECOND CAR WITH YOU AND I AM ALWAYS HAPPY WITH MY DECISION!!!! THANK YOU SO MUCH!!
