-
November 2023 by Lisa Martins
Absolutely ? perfect room ?, and staff. Will always stay here when I see a concert across the street...clean room comfy pillows, great lighting,large bathroom counter space , room Size is big. Can't say how happy i was to have such a nice room. One on one personal concierge texts to make sure things were satisfactory...Everything updated and fresh....thanks again.
-
August 2023 by Tony Gillum
This hotel was chosen because it was close to my temporary working location, no other reason. As I you can see from the stars, the facility was clean, staff were friendly and exceptionally helpful, especially the gentleman with the beard, working at the front desk. He went out of his way to accommodate my request for a special tv remote. Rooms were clean and comfortable. The breakfast, which is included with the price of the room, was very good, with an above average selection.The only reason I didn’t rate it 5 stars was the elevator. The elevator was very slow, which could be aggravating at times.Rooms: Written in main commentFood & drinks: Written in main commentNoteworthy details: Written in main comment
-
August 2023 by Mandi Stevens
We stayed here because my son was participating in a show at the Florida state fairgrounds. The location is ideal however when we arrived and walked into our room it smelled like there had been a ton of towels (strong mold smell) left wet in that room! I immediately called down to the front desk to ask to be changed to another room and they said there were no other rooms available and that they would take off 10% my total which I appreciated. At this point I could not find another hotel nearby that had any openings and was basically stuck. While we also were in the room, which we tried to stay out of there as much as possible, The bathtub backed up terribly as well to my ankles along with the other members of my family. I alerted staff when we checked out of the issue and not during our stay because I did not want a bunch of employees in the room that didn't speak English, barely fixing the issue. The breakfast situation was the same thing every single day, overcooked and rubbery, pancake machine broken (eggs and rubbery turkey sausage) and upon me alerting the manager of an issue that happened while we were getting breakfast our 1st breakfast visit, I was basically told I was lying about they're not being available juices & that it "wasn't true". This is very interesting to me being that I was not the only guest who experienced it right in front of me along with my children and husband! I even tried to explain what the employee looked like that I spoke to! Who would lie about something like that in the first place? Either way the stay was not very pleasurable due to all of the issues and upon speaking to the manager the only thing he cared about was getting me off the phone once we spoke about the breakfast situation and argued with me. In my opinion I think there are other hotels for what you pay here, nearby that will give you a better experience along with a better management experience, or at least a manager who cared and won't imply that a guest is lying? Check in was just about the only thing enjoyable with this stay :( Oh ya, never got the 10% I was told about either ?Rooms: Room was for the most part generally clean, found a few hairs in the shower but no big deal. Loved the available Dove products in shower and sink area:) Room was just so smelly and carpets dirty. Room needs a deep clean...Safety: The property was kept very clean, I think the building is just older.Food & drinks: I can say the food area was kept very clean, however their choices of what they offer are not as good as we thought...
-
July 2023 by kristalyn carryl
Location and breakfast service were the only things that I could truly praise here. Rooms are spacious with paper thin walls. Which means you hear every little sound above and below you. Shower pressure was awful. No actual casino on property but rather down the street. And getting in and out of hotel location is hazardous and scary. When it comes to service they have one of the rudest head of housekeepings I have ever met in my life. She made rude comments, rolled her eyes and was not helpful at all. Especially when you needed help at the front desk. Their business center is also broken and printers do not work. Other than that breakfast was good and the workers were helpful. While location is centralized to the middle of Tampa.
-
July 2023 by Brad
This Hotel is Great! Conveniently located to the Casino and other entertainment. Rooms are very clean with a nice TV and comfy beds. Amanda was very nice a welcoming made the check-in process extemely easy. Would definitely recommend!
-
June 2023 by Zepolia Watts
Upon arriver our room was dirty . There was a trash bag as soon as we open the door, the bed had been slept in. We informed the front desk he stated that he was instructed to make us comfortable. There were four of us we reserved a king Suite but got a Standard for a four hour stay We didn't get in bed unto. An hour in half into the four hours. While the others two was there sleep in the car! So the other two could not attend the graduation because they needed to take a nap and shower! Breakfast was good! The breakfast bar workers had a tip jar setting out and watch you to make sure you tip! I have never seen that be for! The location was great!--Rooms: Upon arriver our room was dirty . There was a trash bag as soon as we open the door, the bed had been slept in. We informed the front desk he stated that he was instructed to make us comfortable. There were four of us we reserved a king Suite but got a Standard for a four hour stay We didn't get in bed unto. An hour in half into the four hours. While the others two was there sleep in the car! So the other two could not attend the graduation because they needed to take a nap and shower! Breakfast was good! The breakfast bar workers had a tip jar setting out and watch you to make sure you tip! I have never seen that be for! The location was great!--
-
May 2023 by Zack Zimmerman
Big, clean rooms. Comfy beds. Decent size outdoor pool. Complimentary breakfast is great and has several options.The staff is very friendly and accommodating. And the location is pretty perfect, next to several great places to eat, and about 15 minutes from downtown Tampa. Would definitely stay here again
-
May 2023 by Kristy Apple
My mother and I went to Tampa to gamble at the Hard Rock, but their rooms were crazy expensive. We booked here because it's really close and 1/4 of the price of Hard Rock. The bathroom needed a little more attention, the carpet needed vacuuming, and the people above us made a lot of noise, but I would still go back again and just make some different requests. The Front Desk Service Rep was professional and nice. The Breakfast Bar Attendee was also helpful and nice. The breakfast was mediocre but better than some places I've stayed. Upon leaving, we saw this truck and took a picture. The groundsman or Maintainence man was the owner of the truck, and we had a great conversation with him. The staff alone made us feel welcome, and for those reasons and the location, we will return. The only reason I rated the location lower is if you aren't going to the fair grounds or casino, you may would rather visit the beach.Rooms: See above description
-
May 2023 by Rebekah Carleton
The staff is courteous and helpful. Room is clean and fairly comfortable. My biggest complaint is actually that the walls are thin. You can hear the conversation in the room next to you, during the day it’s not a big deal but at night when the people next door just won’t shut up trying to sleep is hell. The floors creak so I can hear the people above walk around. I don’t know of any ways they can fix this. Some kind of sound dampening is definitely needed. If you are luck and have quiet people I’d say the experience is much better than my rating. If you have a room full of people next to you that talk long into the night and you have no ear plugs good luck sleeping.
-
May 2023 by Msg R.
The GM is a crook, a fraudster, a criminal, a despicable pos.. Whatever you do, do not do bussiness with these people... they charged my credit card $271.77 and I'd canceled my reservation so I never authorized any transaction but this GM doubled down when I spoke to him and stated that he told me if I canceled I would be charged which is a lie, then he lied on me again according to an employee stating that I cancel my reservation all the time but I live in Orlando and have never ever in my life attempted to book a room there.. they are disgusting, despicable, and actively engage in fraud.. I had to go through my bank to dispute the charges and I filed a fraud claim against them.. so if you're reading this take your bussiness next door to comfort suits and it's significantly cheaper.
-
December 2022 by kevin mclaughlin
First visit to the Holiday inn Express in Tampa. It's a 4 minute drive to the Hard Rock casino. Plenty of amenities workout room, outdoor pool, cable TV microwave and small fridge in the room. We slept three to a room two full queen beds and a pull off sofa. They provide a very good complimentary breakfast in the morning. The room rate was very reasonable. Much less expensive than the Hard Rock casino.Rooms: The rooms were immaculate. Beds pillows very comfortable each room is equipped with a microwave, small fridge and cable TV.
-
December 2022 by buckt73
We reserved 2 rooms, four nights each for business travelers, arrived on the scheduled arrival date, stayed three nights as the team finished up early and checked out on the next morning. We received a bill the morning we checked for three nights for each room at checkout and then they charged the credit card for four nights. I feel that this was very dirty and I spoke to Gary which was not understanding or helpful at all. We have never had this problem in the past with the Hilton family of hotels that we normally stay in. Our teams will not ever return to The IHG family of hotels based on this, our first experience.
-
December 2022 by B817
Felt stalked by the staff my entire stay! First off there is a maintenance man who does nothing but walk the halls and greet only the women, very creepy. I saw him every time i left my room but he was never working. Then there were people in front and behind me in the breakfast line but some woman working with a concerned look ran to the back and out came a "manager" who demanded my room and last name without identifying himself. Nobody else in line was asked. Ive stayed at worse and better hotels and have never been harrassesed at breakfast. Also a grown man walked into our room 30minutes before checkout!! And they have bed bugs they just cover it by making the place smell like the inside of a bleach bottle. Same manager from breakfast was passive aggressive and talking to me like a child because we were 15 minutes past checkout. You have our card on file not like you're waiting for cash... he was on a power trip and felt the need to lecture me not to "slam" the door even tho it slams even if u let close on its own. Of course he did this while i was alone and as soon as my person returned to the room witha cart of our our bags he went into victim mode claiming he was nothing but nice Pathetic to see a Manager of a holiday Inn express having a power trip but only when it's towards someone im assuming he thinks is a child and alone. Do not stay here!!
-
December 2022 by Sandra Beach
Denise (working the front desk) went above & beyond when assisting me so I feel the need to inform her managers of what a gem they have in her! She is a definite asset for the IHG family, I should know I worked for hotels over 10 years, my last 4 years of that decade I was running an IHG property & I would hire her in a second (if I was still in the business). I feel she deserves a raise & a promotion!! She goes above & beyond for clients & we can tell she cares, which means a LOT nowadays. TY again Denise for your phenomenal customer service! Happy Thanksgiving!!!
-
October 2022 by Vivid The Jetsetter
This hotel is okay, but not the cleanest I’ve been to ….. I had a double Queen suite and the pull out couch was super dirty even had food crumbs and a previous customers luggage tags. There was a lot of bums outside at night but it was semi safe cause the sheriff rode around. It’s directly across for the fairgrounds and I could see it from my window. The best part is five guys being in the exact same parking lot!!!
