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April 2025 by Jon S
I came here on 04/14/25 to file taxes and the lady that I worked with was very helpful. However she decided my taxes needed more time. So the next day, i decided to file an extension. She told me over the phone how to do it in the app. I followed her directions exactly and I was sent two confirmation emails from H&R Block on April, 15th stating the following
1. “We’ve submitted your extension”
2. “THE IRS ACCEPTED YOUR EXTENSION”
I was told over the phone before doing this *myself* on the app that there would be a $99 charge for filing it. However, there was no prompt for payment and the action even said total due was $0 in the app. I asked the representative at this branch SEVERAL times, if I paid that at a later date when I could stop by if my extension would still be filed TODAY (the 15th). I was told repeatedly that if I got those emails it would be. About 10 days later I called to make that payment and was told by a different representative that my extension had in fact never been filed. When I asked for confirmation of this, he began laughing at me and said “well I see here that there were several calls made at the last minute (4pm on the 15th when they’re open until 9?) and then chuckled like I was an idiot. I then asked if he could do his job and answer my question to which he basically guessed while laughing at me still. To my delight, I made a very good decision at that point to hang up on him. The ONLY reason I won’t be penalized is because of the hurricane extension and I happened to call before May 1st. I’ll be filing with other professionals only moving forward. Your service sucked and I was ill informed and sent misleading and incorrect information.
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April 2024 by maria miralles-alba
Excellent customer service Pam is very Professional
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March 2024 by Gregory van alst
Pamela was very nice and friendly professional and knowledgeable
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February 2024 by Evelyn Olavarria
Great experience I was very glad I when there kno I understand more about how things work when you add solar to your house
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February 2024 by Princess Bee
Continued great service from Wilhelmina Freeman. She always does a great job.
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February 2024 by Jae Alexandria
My experience was absolutely amazing, My tax professional Ms. Pamela made the process very smooth and explained everything to me in a way I was able to understand. She was very warm and welcoming which made me feel even more comfortable and the process went seamlessly. I will definitely be going back
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February 2024 by Angie Will
Very disappointed!Horrible service and a waste of time!The tax expert never even spoke to me to properly explain the situation to me , the representative just simply told me to go to the Kennedy location before even trying to figure out the situation.Receptionist did not ask me any questions to better handle the call to begin with. Was told I needed to go back to my previous tax expert, not good service to me.Everything was already uploaded into my block app.She just needed to take the time out to do the math.I felt like I Was given a rough time.Felt like the person who told me they would start on my taxes didn’t want to do the extra work because I am self employed! She was trying to send me to another location that is very far from me.
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January 2024 by Amber Money
Love the way the treat you there. They take the time to explain things
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January 2024 by S Mandy
Quick and easy to file my taxes
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March 2023 by Megan G
Pamela Barron was my analyst. She was so kind, so informative and helpful. I will go back to her no matter where she is next year.
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February 2023 by D
I received such excellent customer service that I had to write a review. My agent, Angela Brown, completed my 2022 W2 in a flash and with such poise and simplicity. Whilmenia Freeman was another agent who was amiable and hospitable. She completed my 2021 taxes the same day because her next appointment had canceled on her. She didn't want me to finish it off by coming in on another day. This was a blessing to me given my hectic schedule tomorrow. Ican't forget Eric, the engaged front desk employee. Last name I believe to be Barron. He was conscientious and cordial to everyone he encountered. Most individuals don't know how to handle being pulled in a lot of different directions, yet he does it with nice customer service. Give that guy a raise, heck give them all raises. This is the place if you want individuals who are concerned about your taxes and will work hard to obtain you as much as you are entitled to. Again, I want to thank that group.
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August 2022 by Jonathon Ortiz
My tax specialist was extremely helpful and that was the fastest I've ever gotten my taxes done
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August 2022 by Jarvis Davis
Professional
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August 2022 by Dwayne Reed
Excellent service
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August 2022 by MR Romero (DJ Romero)
My tax preparer was a true professional
