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February 2024 by Susan Troncoso
Susan McKnight has always found more money than expected over 10 years with her.
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February 2024 by Ernest Hert
I was promised and told on multiple occasions that my taxes would be accepted without any issues. I got the same outcome and showed my turbo tax docs to my consultant. I paid 331 dollars for what I already did myself due to the consultants confidence in my 3 returns for 8800 dollars. I explained multiple times to my consultant about my fraud issue with FTC he said see its already thru you'll receive your refund for this return in 3 to 6 weeks and the 2 mail in one's in 4 to 6 months. OK I got nothing I lost 331 dollars. Then got the run around from another store and still back at this store a year later. I tried to give him a chance to fix it. But no, they are reluctant to refund my monies I paid for promises that failed. And I've wasted 1 week on my consultant and another on a manager to speak with me... I've sat in the lobby patiently and last night was it. Ignored by both consultant and managementJust do as your sign says and refund my fees. We as in my family struggled without that money that month. He'll we are hurting right now due to circumstances. I'm a Veteran 100% rated that money 8800 dollars we had planned the 331 is needed. It's my money give it back.
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May 2023 by Reiana Ramirez
If I could give this location 0 stars I would. I reached out to H&R block today to file my tax return and the experience was absolutely terrible to say the least. Susan, the agent who assisted me throughout this entire process; each time I was on the phone with her she always sounded annoyed. I tried my best to be civil with her understanding that I reached out the day their location is scheduled close to receive assistance. I contacted their location at 12:40PM asking if they could do me the service of filing my taxes, with being told they close at 3:00PM which was fine. I did my upmost best to meet their required deadline. It is now 2:53PM the "supposed email" I was due to receive to finalize the tax return, I never received. I called multiple times to speak with Susan to verify my email and each time she would state that it was sent. I created an H&R account, checked my junk mail/spam box and I never received anything. The last call I made was at 2:15PM, a gentleman answered the phone stating that their location was due to close soon and I had to contact another location for further assistance. Are you freaking kidding me?! This experience was absurdly ridiculous and a waste of my time. I do not feel comfortable with providing my nor my husbands private information without there being a legitimate reason. You would think Susan, would call me back concerned about the email not being received by me and wanting to finalize the process before their location closed indefinitely. I hardly ever post reviews, but I strongly recommend that others stay away from this location. Hopefully I have a better experience at the Temple Terrace location.
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July 2022 by Mike Thomas
“Do NOT “ EVER USE HNR BLOCK. My girl used HNR block and never received her refund in 2019 and I wanted to give them a chance when I used TURBO TAX there was someone always there to help and I got my refund super quick and I mailed them in the Exact same way I was literally scammed I payed for someone to help me file and with the whole process step by step and mailed it in because I couldn’t file electronically because I worked for a small mom and pop restaurant and now every time I call to get some type of support they tell me to call the IRS giving me so many different numbers the whole run around and I know they don’t care because they got there money from me and now there’s no external support
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April 2022 by Janette Cortez
I really liked the tax rep. She was very relatable.
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April 2022 by Charlie Hinds
Trust!...I have been a client of H&R Block for many years now. I value the relationship that we have long established over the years. The professional manor in witch my taxes are prepared is appreciated.
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April 2022 by johanna delgado
Miss callie Williams is very professional helpful kind
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March 2022 by Francisco Rodriguez
Good customer service and very knowledgeable
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February 2022 by Claire Pierson
The tax preparers are always fast and knowledgeable, and they fit me in the same day without an appointment this year
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February 2022 by Juan Gabriel
Great Location, Parking, Friendly, Courteous, Helpful! You Name It! :)
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June 2021 by Stuart Ketelsen
Diana Delgado is the main reason I gave you this score. She was excellent to work with. You should really value her at H&R Block.
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June 2021 by Gregory S
have used for past five years, happy with service provided.
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June 2021 by Darren De Costa
The name, convenience and they seem to be very thorough.
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April 2021 by Martha Holmes
We have been using H & R Block for many years, and it is a tradition with us. We always like coming to H & R Block, although we miss the Galleria location on West Hillsborough Avenue very much.
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April 2021 by Kevin Hand
Employees were friendly and helpful. Sanitizing procedures were right on spec.
