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April 2023 by Catherine Cuellar
My preparer did a good job. She was very helpful and did her best to answer my questions or look them up when she didn’t know. Unfortunately I was in total shock when I heard the price owed for services (almost $500)!! she helped as best she could so I am grateful but for that reason alone (pricing) I won’t use their services again. Please ask for price estimate based on your paperwork before they start working on your return which should be a standard practice!
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April 2023 by Carmen Rodriquez
Just wanted to share my experience w/JH and Stephanie , I have to say I needed my taxes done asap and she rose to the occasion She informed me of a coupon to help w/payment which was nice ....
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March 2023 by Frederick Van Buren
Excellent service
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March 2023 by Cristina Romero
Ms Stephanie very helpfuland knowledgeable
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March 2021 by Samantha Diberardino
Stephanie Was unprofessional. I made an 1 pm appointment and my paper work was simple. When I got there someone else was sitting in the chair and she said that I didn’t have a 1 o’clock appointment that he was a 1 o’clock appointment because she was going to make more money doing his papers work instead of mine. The day prior we had a whole five minute conversation on the phone about me coming in the next day at 1pm.. makes appointments don’t bother keeping them....
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March 2021 by Geraldine G.
DO NOT GO HERE! First of all the lady, Stephanie, does not even wear a mask. In addition, we had a horrible experience. My husband and I filed jointly and have very simple and minimal paperwork. We have always filed online at H&R Block and have paid $50. This year we decided to go in person, only because we had a baby. The lady clearly stated we would be charged $45 for the service. Remember, she has no mask; therefore, I can clearly and easily see her mouth and read her lips, in addition to hearing her to perfection, no matter the little glass between her and us. I got a charge on my bank account for $485. Why in the world would I pay almost $500 for someone to input numbers in a computer?!?! We went to speak to Stephanie, she initially could not remember us but then was telling us she said $485. She tried to blame us on misunderstanding her because of the mask and the glass. SHE HAS NO MASK! And I was able to understand her clearly. My husband complained with the area supervisor and they did nothing because we signed the paperwork but we did not receive a receipt after payment. All my husband was offered was a voucher for next year. Why in the world would we go back to Jackson Hewitt?!?! Also, they said they don't have set fees for their services. Everyone charges differently; no consistency. To top it off, the supervisor pretty much called my husband a liar by telling him that there is no way we have only paid $50 previously. They did nothing for us; completely blindsided us. Never again! Do not waste your time or money with these people!
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February 2021 by Alex Garza
Stephanie was very good,great service and knowledgeable.I would highly recommend her!!
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February 2019 by Samir H.
My favorite tax preparer. I used them fir many years. Always accurate and tries to help me. Their service is very reasonable money wise and are located in very convenient places.