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May 2023 by Clara I Ramirez
I’m very pleased with the service. Very easy to deal with and good prices. I would definitely recommend. Julio was awesome!!
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May 2023 by Hallie Murphy
Terrible customer service. Owner was yelling at employee over the phone. Unwilling to negotiate.
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December 2022 by Morgan Bernard
My fridge broke right before the holidays and I was able to purchase a fridge worry free and easy from here! Price was great and got it delivered in time for Thanksgiving! I can’t say how thankful I am of this company!
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September 2022 by Tonya Brown
My husband and I stopped my just curious in what they had. So many great deals! Customer service is great. We didn't feel pressured or stalked. Worker took our item out to the car for us. We will be back for sure. There were other items we saw that we want!
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July 2022 by Jalop Lopez
I bought a cayote outdoor kitchen station and it was phenomenalfrom the beginning when i went down twice to check the cayote BBQ grill, till final i purchase the unit and in less than 3 days i got it deliver and set up at my house.I do strong recommending this new BestSmart outlet store for anything you need they have things have things that you will have not be found, unless you order online at eBay of amazon... just fantastic. Thanks
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April 2022 by Mark Aruda
Great customer service. Fair prices. I have been a customer for a couple of years now and JLop is always a go to for appliances.
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April 2021 by josé Gutiérrez
I do not recommend this place, not serious and expensivePoor customer service, I bought a range and I had to fixed make spent more money, they never pay attention to my claim
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March 2021 by Bavly Roufaiel
Extremely honest, funny, friendly guy. He sells great products both used and new. Even the used products are in great condition and are like new. I would highly recommend going their and purchasing home appliances.
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November 2020 by Danielle Teague McDonald
Great customer service with many products to choose from.
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August 2020 by Ashley Samuel
Buyers, beware. The appliances sold from here are broken. I paid $799 for a washer and dryer, and both units are broken. Both will require a costly repair, which is not worth it. It would be cheaper just to get a brand new set.I’m really disappointed I’m having to write this review because we decided to support a small business owner rather than a big box shop. I felt uneasy in the warehouse, as it was not clean and frankly, sorta ghetto. I have been trying to support small business owners because it’s the right thing to do. However, I feel that I’ve been scammed, and this business owner is a crook selling broken appliances.The delivery man was also almost 12 hours later than promised. I was told I had to be home for delivery between 8am-12pm, and the man didn’t show until sunset around 7pm.I would not recommend wasting your time or money at this establishment.
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August 2020 by Estefania Guardado
I am writing this review due to poor customer service and lack of follow through. Everything is shady from the moment you go and see the appliances there are no price tags which leads me to believe the owner will charge as whatever he deems acceptable. When we went to see a specific GE washer and dryer he first told us that the price was $350 and when we asked for the delivery price he said it would be $25. We looked around and asked the price for another washer and dryer brand of it was hotpoint and he said it was the same price, we ended up deciding on the GE washer and asked if the total was $375 ($350+ $25 delivery fee) the owner stated that the GE washer and dryer is actually $375 and that the total would be $400 if paid in cash. We still decided on getting the washer and dryer due to urgency. I went to the bank and came back and stated that I needed the washer and dryer tomorrow. The owner agreed and told me the delivery would be at 5pm the next day (7/8/2020). Come 5pm 7/8/2020 no call no nothing from the owner, I called the store phone number and it went to voicemail then called the personal phone number on his business card, he declined my call and texted me stating he was busy making deliveries and that my washer and dryer would be delivered later that night. Come 8pm he called me saying he didn’t have my address even though when I paid I confirmed it TWICE is printed on my invoice which he had and I had a copy of. He then told me it was too late for it to be delivered and that it would have to be tomorrow. I texted him stating I needed my washer and dryer delivered by 10am 7/9/2020 because I had to go to work come 10:30am and I still had heard nothing from the owner. I replied stating I no longer wanted the washer and dryer and that I wanted a refund, he promptly responded stating that he was on his way to deliver the washer and dryer. When I went to the store for my money back, he started arguing with me that the sign behind him says 1-3 day delivery which I understand but when the OWNER tells you and sets an expectation that something is going to be done he needs to deliver. He then stated he wasn’t owner of the business even those his name is Julio and his business name is J-Lop which is the initial of his first and part of his last name. He then tried to write me a check for $400 even though I paid in cash. When I stated I wanted my money the same way I paid he started yelling at me while three other customers where in the store, saying this is his business and he can do whatever he wants. He then told me I needed to calm down if I wanted my money back. After stating to him that I know how checks work and that the money wouldn’t not be available immediately and that it would most likely bounce he agreed to pay me the cash but he needed to run to the bank and that it would be a 20 min wait after already waiting for him for an 1 and half because he was making “deliveries”. Once he gave me my money he did not apologize for any inconvenience, poor attitude, absolutely nothing. 0/10 would recommend. Save your money and go elsewhere.
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July 2020 by Michelle Carvalho
I’m not really sure what’s going on because no one will take any of my calls or messages so it leads me to believe I’ve been scammed. I ordered a refrigerator on the 3rd & was told it would be delivered Sat. I waited all day & called the store a few times but no one answered & I was unable to leave a message because the mailbox was full. I sent several messages through the Facebook marketplace & finally after hours received a message that read “ send me a copy of your order” so I did & I haven’t heard anything since & it’s been 5 hours. As of tomorrow I will not have a refrigerator & nowhere to store my food so it will all go bad if my new refrigerator isn’t delivered. I have no idea if it will be delivered because no one will call me with a delivery time or even if it’s being delivered!! I hope to hear from someone soon this is not right!! Not even given the courtesy of a phone call!! You do not set up a delivery date of Sat , not show up & not call & not return messages!!!
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July 2020 by Dana Marie
Best Appliances Best price in town!!!
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May 2020 by Berlin Marisol Pena Lora
If you don't want to lose your money don't buy anything from this place. There appliances look like new but they don't fix them right or if they break they don't fix them either. My husband bought different sets of washers and dryers for different houses and all of them had problems immediately. When my set stop working I called Jose and if he answered (almost never took my calls or replied to my messages) it was always an excuse and never came to my house to look at them or pick them up to fix them or replace them. At the and my husband went to Lowe's and bought a brand new set. We spent more money but I know that I won't have any problems.
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April 2020 by GIna Sassi
These guys are amazing.. Beautiful appliances and amazing prices and service. Highly recommend.. Easy delivery as well. Love them
