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March 2024 by Roshandia Cobb
i had a wonderful pleasant and very professional experience with rhe management and the new hire on duty the day of my storage purchase. i recommend life storage to all. the storage was also very spacious and cleaned to perfection.
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March 2024 by Lashina Samson
Jonathan was super nice and knowledgeable..he answered all my questions and made my decision very easy. The unit was very clean inside and outside.
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March 2024 by Elizabeth
Super easy to go through the rental process online and Jonathan was a pleasure to speak with and very helpful.
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March 2024 by Eternal Love Caregivers
This facility and staff are great! Facility may benefit from a few upgrades but it's a storage unit so it serves it's purpose well. The manager is consistently out cleaning the property, picking up trash (I've witnessed this on more than one occasion). Customer service is phenomenal! If issues are brought to his attention, they are addressed immediately!This is our first Google review and they deserve it! Especially, considering someone recently gave them a 1 star rating. I would like to piggy back the 1 star rating...We received a notice for a rate increase. It was mailed to my post office box. Jonathan called earlier this week to remind us of the rent being past due and urged me to pay prior to a late fee being added. During this conversation, I mentioned the rate increase (rate increase scheduled to take affect mid April). He thanked me for mentioning it! He said something along the lines of, thank you for bringing it up because once the price change happens you'll be responsible to pay it and there's not much I can do....Jonathan followed that statement with, let me take a look. He reviewed my account, while saying let me see what I can do for you. He stated, "I'll increase it by x amount". This amount was a little more than I currently pay but much less than the new rate! He informed me of what to expect! He is great about setting the proper expectations! Jonathan advised me he would need to submit the price change for approval. If it wasn't approved he would explore other options! Today u received a follow up phone call. My new, lowered rate was approved!I've had several phone interactions with Jonathan and three other staff members! Each individual was great, with the exception of one person (it's not worth mentioning because it was once and never again. I don't believe they're employed here anymore because I've never heard that voice or attitude again)
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March 2024 by Anonymous
The five star rating was not given but earned! From the first interaction Jonathan & Timesha have been courteous, professional, full of wisdom and information!Today I spoke with Timesha, and she brightened my day by simply being herself & doing her job. Today I felt defeated overwhelmed but a simple conversation with her (storage related) made all the difference. She was positive upbeat and tried her best to provide options! From the bottom of my heart, thank you! The world enjoys people like you & Jonathan!Their five star rating is truly a reflection of who they are and how they run the storage facility!!!!!
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March 2024 by Chris Jensen
Jonathan with Life Storage has been awesome and extremely helpful. I would not hesitate to recommend using this facility for your storage needs.
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March 2024 by Tawanna Humphrey
When I met Jonathan initially over the phone he was amazing & then after coming into the store to rent the unit to receive the same great treatment is what customer service represents
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March 2024 by Auctions Team
Friendly and nice place
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December 2023 by Rik Foote
Great experience with life storage. Josh was awesome. He received our account looking for ways to reduce our monthly bill. We have two large units with them while our new house is being built. He saved us money and was very helpful overall.
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December 2023 by Tyler Heitzman
Second time I’ve ever had to rent a storage unit and first time with Life Storage. Josh helped me through the process, answered all my questions, and found the storage unit which was perfect for my needs. As someone who works in hospitality I was very impressed with the experience I had. 5/5 stars, would safely recommend this storage facility to anyone.
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November 2023 by Alexa Dahl
The absolute WORST experience! Bought a parking spot early August since there was no parking available at the University of Tampa. The sales person directed me towards a spot to park and then I was parking there for over a month. New management came in and towed my car since they claimed it was in the wrong spot even though the spot I parked in was the one I was directed to in August. They said since they left a paper on my car (that I didn’t go to daily - only when needed) and that was enough to let me know it would be towed. So I Ubered to my car like I normally do and found it towed with zero attempt to contact me (shouldn’t they take down license plate numbers with contact information). Then I get there with my car gone and have to uber to the towing place where I had to pay $200 to get my car back. Life storage did not offer to cover the charges based on THEIR mistake. Would not recommend to anyone especially a young college student.
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October 2023 by Josiah Allen
If I could give a higher rating I would give life storage 6 stars!! Rochonta is a great help and very attentive to my needs ,she is a very kind person and makes the whole experience better everytime I come in I recommend using life storage for life!!
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October 2023 by Pen Liv
I have been storing artwork at this storage facility for twenty years. I chose this facility because it is clean, climate controlled, free of pests, well lit, safe, and easily accessible. In the time I have been renting here, the customer service, which was always good, has only gotten better. The staff is always upbeat, friendly, professional, and knowledgeable. Lately, they seem even more accessible as far as being able to reach by phone, and are quick to address any concerns or answer any questions. I feel so grateful to know my artwork is safe here and am so happy to be served by such honest, friendly and competent staff.
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October 2023 by dj pendergast
Our experience so far has been excellent. Had a few questions about our unit and called abd spoke with Rochonta. She was extremely helpful with everything and made the process very easy!
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October 2023 by Abel Vazquez
Great staff very friendly easy and trouble free experience. The manager Josh is very approachable and provides and excellent customer service
