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January 2024 by Pérez Souffront
I was in the furniture area and a man approached me and told me that this was not a rest area that I had to leave. It was clearly racist. I called a supervisor but she didn't say anything, she just apologized. If you go, be careful with those racist behaviors.
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August 2022 by Chris J.
I ordered a mattress in July, and scheduled delivery for end of August. I called on Monday to confirm the mattress delivery for Friday. I got confirmation the day before that the delivery will be on schedule. They canceled it at the last moment saying it wasn't in their warehouse yet. It's been rescheduled for 5 days later which is very inconvenient given that I don't have any mattress at all. Sectional was also ordered, but they sent a wrong piece so it can't be assembled. The piece is on back order so won't be in for another couple weeks. I was offered a small discount as a courtesy for the delay, but I still only have half of a sectional to use. Customer service reps have been nice, but that doesn't solve my problem if not having a mattress to sleep on. Do not recommend Macy's for mattress or furniture as they can't be relied on.
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February 2022 by Nicole E.
Forgot my big bottle at home. Small $80 bottle. Quick and easy at least. Service was basic, not so special. The store wasn't that busy, then again it is a Monday afternoon.
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November 2021 by Evan G.
This Macy's location at WestShore Plaza in Tampa is a great place to go for all things quality clothing and home items. I really like the selection and layout of the store and was able to find exactly what I was looking for. The staff here is very helpful and takes time to make sure that you have everything that you need.
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January 2021 by Peter C.
I really used to like this Macy's but I have to give it a one star review due to several visits and how poor the customer service is here. The staff is rude and incompetent. Mens department and cologne perfume department is among the most rude and unprofessional staff you will find.. I will no longer visit this location.