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November 2023 by Cheila Gonzalez
Decarlo and Lindsey were absolutely amazing! Lindsey was knowledgeable, attentive and very nice. I also had to change my delivery date due to a personal issue and Decarlo went above and beyond to make sure that everything was squared away and set for the new date despite it being a little last minute. I will definitely come back to this location if I ever need a mattress and I recommend anyone else to go! The most attentive Mattress Firm I’ve ever visited.
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November 2023 by Jennifer Redkey
When I walked in I was greeted with a smile by DeCarlo. He is fresh out of training and I was his first sale! He listened to my needs and showed me the perfect mattress. He was friendly, knowledgeable and attentive to all of my questions and made me feel at ease with such a large purchase. Buying a mattress is a huge commitment and I am thankful to have had the opportunity to work with DeCarlo! Thank you for all of your help!
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November 2023 by melinda davis
Excellent customer service, very friendly, knowledgeable, & professional. They helped me find the perfect mattress.
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September 2023 by Katherine M.
BUYER BEWARE!!! It has been one issue after another - I never thought that purchasing a mattress would be so difficult. We went in with the intention of wanting to purchase the Beautyrest Black and was talked out of it and recommended the Sealy Posturpedic - we were sold a bag of goods that if we were not happy with it within 120 days we could exchange it for another matress and if we purchased a mattress equal to or more all the fees would be waived to have it restocked and delivered. We weren't happy with it after 90 days and requested to exchange it for what we originally wanted but was talked into trying to break it in for another week. It seemed strange that we were being asked to break it again more - I don't know what a difference a week would do. What is also strange is that both the person that sold us and another manager I spoke to both said they had the Black Beautyrest - so why was I being pressured to keep a mattress we originally didn't intend on purchasing? We gave it a week and it still wasn't comfortable and went to the Gandy location to have it exchanged as I was done dealing with the other "salesman". It was a pretty easy process however I realized that they charged me for a delivery fee even though we were guaranteed that we wouldn't have any additional charges. I also found out after receiving my matress that there was a promotion and that we should have received either a box spring or adjustable base with our matress which was not mentioned when we purchased it. I only found out because I called the store inquiring about new box springs because the old ones we had did not match the size of the new mattress (even though we had the same size matress previously, which also doesn't make sense). I was told on the phone that we actually could get them as it was a promotion and was told they'd get it set up to be sent. I didn't hear from anyone for a delivery date, so I followed up to find out what the status was. I received a call back stating now that it could be delivered however if we wanted our old ones removed a fee would have to be charged....MIND YOU we would have NEVER incurred these fees if we were told about it and it was sent with the delivery of our new mattress. There has been nothing but excuses made one after the other for the issues we had. The staff seems to either be a used car salesman mentality or inexperienced and unwilling to keep customer relationships. We are happy with our current mattress itself however be very careful when you make a purchase and the "deals" they either promise you or fail to make you aware of! Thank goodness we hopefully don't have to deal with this until hopefully another 10 years!
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September 2023 by Angela
Dylan was very helpful in assisting me throughout the entire process of returning a mattress I purchased online and choosing a new mattress in store. I initially purchased a mattress online, but due to difficulties with customer service, I called this store and spoke with Dylan. He was so helpful over the phone, I decided to come in store to a purchase a new mattress. He gave me a great deal! He followed-up upon my initial call pertaining to the online ordered and followed-up with me to ensure the I received the mattress I ordered from him in store. Very professional and would highly recommend him!
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September 2023 by Liz Kleinfeld
The associates at Gandy Mattress Firm are kind, knowledgeable, and genuinely want to help you find your perfect mattress. When our initial mattress did not work out for us after a few months during our trial period, the Gandy team spent the time to listen to our concerns, show us different alternatives, and smoothly transitioned us to a different mattress. Thank you AJ, Dillon, Lindsey, and Mike for all of the time spent!
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September 2023 by Kathy Valyo
AJ was knowledgeable and understood my needs. I purchased a mattress after our discussion of what my needs were for my guest bedroom.
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August 2023 by Alicia Murchie
We went looking for a certain mattress we’d bought before and liked, but they no longer carry them. Michael was very helpful and ended up helping us find another one that was similar and in store, since we wanted to buy one immediately. We found a good replacement and left happy.
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August 2023 by Sharon A
Our shopping experience at Mattress Firm was exceptional in every way. Dylan helped us to find the perfect mattress for us and I would recommend this store and Dylan to anyone wanting the perfect mattress for their needs.
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June 2023 by Kurt Francis
Alexis was fantastic informative and fun to deal with looking forward to sending all my friends to mattress firm.
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June 2023 by JAMIE제이미
I ordered my bed yesterday and it came right away the next day in the morning. Great customer service. The 2 gentlemen were great super nice and overall the bed came in in perfect condition. Thank you so much mattress firm I will be ordering next time from you guys whenever I need another bed but hopefully not, This will last a good while. Thank you!!!! Service was a 10/10
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June 2023 by Vicki Plummer
Dylan was very helpful with the purchase of our new mattress. Would recommend Mattress Firm to others.
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April 2023 by James Parks
Went in , Alexis was quick to help me. She was very knowledgeable about everything the store. I told her what my budget was. She explained the difference between each mattress. After trying a number of mattress, I chose the one that would suit my needs. And under my budget. At checkout she explained the warranty in detail, and i was out the door. Very pleasant experience. I would definitely recommend Mattress Firm.
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March 2023 by Joseph Batt
We had a very knowledgeable saleswoman, Odeta, who spent over 2 hours with us. She went over all the different mattresses and helped us select the perfect one! We are very pleased at the service we received! It’s very difficult to select the perfect mattress and she made the process painless! We are looking forward to delivery day!
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March 2023 by Brandy Pletcher
My daughter and I came in to look for a mattress for her. It was our first experience with Mattress Firm and Rho did NOT disappoint!!! She was so upbeat, friendly, compassionate and genuinely wanted to help my daughter find the right fit for her! We left the store after successfully finding the perfect mattress and in great spirits from our encounter with Rho!! 10 out of 10 totally recommend her!!