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January 2024 by Randal Spence
Very nice experience with sleep expert Kelly. 415 S Dale Mabry store for knowledgeable, low pressure, friendly and caring buying experience. Saved over $500 with once a year event. Not cheap but I’m sure I’m getting just what I want.
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January 2024 by Vanessa Wilkins
Paula was wonderful, she helped me find exactly what I needed for an affordable price. Definitely recommend if you need a new mattress this is the only place I'll go from now on. Beautiful showroom, above and beyond customer service. Thank you!!
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December 2023 by Erin D
The easiest and best experience buying a mattress! Phyllis was great explaining the difference between each brand. Very happy with my purchase. Highly recommend if you’re looking for a mattress!
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November 2023 by Ann-Marie Hallett
Our Sleep Expert, Phyllis, was outstanding! She was a wealth of knowledge (especially regarding the needs of those with back issues) and was very patient with us as we took our time testing out all our options. She understood this was a major purchase and never pressured us. We are confident that we made the right purchase with Phyllis’ help and expertise. Oh, and best part, she’s very friendly, personable and easy to talk to!
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November 2023 by david kalteux
We just bought our new mattress and were very pleased with our experience and are excited for the new Serta! Phyllis was wonderful and very helpful in assisting us select the best mattress for our needs! I’m definitely recommending Phyllis to all my friends and family who need mattresses.
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November 2023 by Brooke Edell
After 15 years of waiting to buy a mattress we were so glad we waited. Great 1:1 service from Kelly. We also feel we got a good pricing with benefits of financing. All in all a hefty purchase that we felt happy with.
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November 2023 by Greg Franklin
Phyllis is probably the absolute sweetest person ever, and knows her mattresses! It was one of the best shopping experiences I’ve had in a very long time, for a mattress if that says anything..Good selection, and only a 2 day wait for delivery vs the last company that took months, I won’t mention their name but their product is purple colored..! I didn’t get the lady’s name that was working with her yesterday but she was very nice and friendly as well and helpful with finding all the product codes for check out…Every store needs a Phyllis.!! Thanks so much, Greg and Michael
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November 2023 by Tammy Lewis
Robert was very helpful, friendly and knowledgeable. He guided us through the store, answered our questions. He was attentive but not pushy and allowed us to take our time in choosing mattress.
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October 2023 by Alicia Mata
Kelly was very helpful! I had picked some options but I needed help understanding the pros and cons. Also she walked me through the delivery details, and frame options. She was able to give me good insights. Super nice and felt comfortable making my decision.
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September 2023 by David Nguyen
Kelly from the South Dale store went above and beyond to help me figure what really need for my personal health versus looking out for her benefit. I went in to buy a new bed and came out buying an adjustable bed frame. Everything she shared with me made a lot of sense. She is very helpful and understanding and would recommend her to anyone of my friends.
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September 2023 by danni max
Phyllis was a huge help in purchasing my first mattress. Very knowledgeable about the industry and made sure we got the best deal possible! Great customer service
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September 2023 by Lincoln Zurita
I was looking for a box spring for my mom and spoke with Kelly who helped me. Wow! What a wonderful experience she has a great listening and communication skills. She really took care of me a gave me a magnificent deal on the box spring. Purchased it today and getting fast delivery tomorrow. Thank you again Kelly!
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August 2023 by Jeira Rodriguez
Kelly was great, she was patient, knowledgeable, attentive and gave us a great deal. She made sure we understood what we were purchasing and what to expect for the delivery and set up, would definitely recommend this location to friends and family.
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August 2023 by Joelle Parham
Kelly was so pleasant, professional and inviting, with the way she communicated over the phone and interacted with us in the store. She was not pushy, gave good advice, and even gave a recommendation for a beach to check out. Kelly made our shopping experience exceptional!
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August 2023 by Philip Kawell
Phyllis at Mattress firm was great! She was very down to earth and didn’t pressure us in any way. She asked us what we wanted in a mattress and showed us the perfect mattress. We tried everything else anyway but ended up with the one she suggested. If you’re looking for a mattress go see Phyllis!
