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July 2025 by Manuel Fernandez
Horrible experience got New phone employee said I could not get the same number the new number belonged to someone else my phone was hacked when I called someone a different name would show.Iwas forced to change bank account number and debit card. went back to store same employee when I told her what happened I needed a new number and what she said was she would have to charge me I told her what happened and she said that maybe she could get my old number back outrageous she should have given me my same number to begin with. The number she gave me belonged to someone else.i have been with Metro for years disappointed 😞☹️
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May 2025 by Carolyn Renee Simms
The crew was super nice & helpful.
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April 2025 by Liliia Kashcheeva
My family of four visited on April 25, 2025, between 7:00 PM and 7:30 PM. The associate (short, dark hair, French manicure with gold crosses, eyelash extensions) told us the iPhone 16 (128GB) would cost $864.
Then she asked us to wait, saying she was processing the order — but started helping other customers instead. It seemed like a distraction technique to make us forget the first price. Meanwhile, our younger child was playing with other kids, so we were trying to keep an eye on him too.
When we came back to complete the purchase, the total had jumped to $1,864. She gave no breakdown, dodged questions, and started negotiating like at a flea market. She also tried to push a $16/month insurance plan, never mentioning the $9 one.
I refused to pay and left. I even suspect she tried to scan two phones but was giving us only one. If there’s any doubt, I encourage the store to check their security cameras — it will all be clear.
This was a terrible experience. Very dishonest. I do not recommend this location.
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April 2025 by Mona Beltran
Great customer service to this young lady named Anna, helpful, and a nice greeter.
I appreciate her service kind and pleasant
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March 2025 by Kayla Kasper
The people working for Metro act like they don't really care about their clients. Both in store and over the phone they are no help!
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December 2024 by Añelo García
Nice costumer service
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December 2024 by Diego Hernandez
Good deals
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December 2024 by Tomasa Ramos
Good store
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December 2024 by Jose Vives
Great customer service
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September 2024 by Andrea Allen
I had an amazing experience here, I drove all the way from land o lakes because they were the only one to answer their phones . And when I came they sadly didn’t have the phone I needed but was willing to go above and beyond to get it for me. I will definitely be recommending this location
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September 2024 by Carlos Martin Ferdez
Closed at 7pm today Sunday September 8, 2024. I lost my time ☹️
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August 2024 by Lawrence moftich
Is great customer service
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August 2024 by Steven Rodriguez-Giudicelli
Wrong store hours on Google. Please update... Other than that. Metro has been my phone provider for years
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August 2024 by Maria Benito
Why it says it was open till 9pmm and when I came all the way from Ruskin at 7:36pm it was closed? Wow what a waste of time and gas.
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August 2024 by Natasha Avila
Never had a bad experience with metro until this store. I was scammed so bad, and it seems like a common trend associated with this specific store.
