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February 2023 by Eduard M.
I got a Covid test in October '22 to travel abroad. I NEVER received the test results. They could not even supply a copy of the results.I don't wish that experience on my worse enemy: being in Japan looking for the results of a Covid test. (A neighbor was sent back to England from Corea recently for that same reason)After a good exchange of emails, they pulled out a law that excuses them of any responsibility for negligence associated with Covid. They refused to refund my money until I suggested a complaint to the office of the State Attorney because the spirit of that law was not to condone slacking or gross negligence like that.Today I paid for a prescription through the application.I sent my wife to pick it up. They said it was not paid.I sent her the confirmation from the credit card by text. They insisted that it was not paid. I called the credit card: "yes it was paid but recently they reimbursed the account". It's obvious what happened: "Ooopss! I told this lady it wasn't paid, I better refund the card" (one of the CVS spacewalkers... Maybe the same one that never sent my nasal swab to their "Minute Clinic"... Now I heard they use Lab Corps)...perhaps more reliable?
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February 2023 by David V.
Worst Pharmacy. Nasty and rude. You can tell clerks don't care. Get it wrong 50% of the time.
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January 2023 by James M.
For the last 3-4 years I've been a customer here, I've always received friendly, very good service. Mohammed, the Manager has always been helpful.
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December 2021 by Rokshana Q.
I going to overseas and asked CVS pharmacist when should i take a PCR Covid test for my travel. pharmacist told me to take on Monday and i took with explanation that i am traveling and need this test result on time. They took my all insurance informatio. Not even test came on time, THERE ARE NO COOPERATION FROM THEM. I took another test. No direct customer service to contact. I WOULD NOT RECOMMEND TO TAKE ANY TEST IN CVS- -THEY SUCK!!!!!
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October 2021 by Margaret J.
Mohammed is a game changer at this place! It's nice to speak to someone who is considerate at this location. I've had some issues in the past. But my last several experiences have been very pleasant.
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May 2021 by Jennifer D.
I went to CVS Pharmacy on May 11, 2012, to pick-up two prescriptions. They were for the same drug, but different strengths. One prescription was for 10 mg and the other was for 25 mg. The CVS worker could not figure out why I was picking up two prescriptions for medicines with the same name. I politely told her that because the manufacturer of the prescription drug does not have a 35 mg pill, therefore, the doctor writes one prescription for 10 mg and the other for 25 mg. She decided that I was somehow trying to pull a fast one even though I have been receiving those prescriptions that way for years; and, she went to what I presume is the inept pharmacy manager, with whom I have had the displeasure of speaking with in the past over another issue about which she was wrong. Apparently the manager of the pharmacy decided that I should only get ONE of the prescription bottles. Guess which one they gave to me? Yes, the 10 mg one, the lowest dose. My question is this: when exactly did A CVS PHARMACIST OR PHARM TECH GO TO MEDICAL SCHOOL, TAKE BOARD EXAMS, AND BEGIN TO PRACTICE MEDICINE, AND WHERE ARE THEIR LICENSES TO DO SO???!!!!Needless to say I will not be using CVS in the future even though I and my family have spent a small fortune for MANY, MANY years now at CVS as loyal customers.Thank you for nothing CVS pharmacy at 8809 New Tampa, especially the inept pharmacy manager. Here's an idea, refrain from practicing medicine pharmacy manager, you idiot.
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January 2019 by Charles F.
Aetna/CVS has some serious issues. My wife drop of 3 prescriptions at this store right after a doctor's appointment around 5 PM. Her doctor wanted her to start all three prescription that day. Two were for testing her blood sugar for diabetes, and the other was for Prednisone. She was told to come back at 8 PM to pick them up. When I came back at 8 PM, the store reported that they didn't have the prescriptions for my wife at their store, and they were at the store at CVS off Commerce Drive. Accordingly, I drove to Commerce Drive, but they didn't have the prescriptions either. After calling my wife, I drove back to this store. Turns out the prescriptions were never put in their computer, but they were closed. I was then given the prescriptions and told to drive to the Wire Grass CVS that was open 24 hours. Once there, I was told that they were 3 days behind in filling prescriptions and they couldn't fill them. Explaining that one of the prescriptions was for diabetic testing supplies, they acquieced and agreed to fill the prescriptions, but I'd have to wait one hour. So, after three hours of driving around and waiting until 11 PM, I got my wife's prescriptions. Ugh! However, what worries me more is the employees at Wire Grass indicated that CVS had cut their staff by 50% and they were working double time to try and cover the work, and that is why they were 3 days behind. Upon further review, it seems that CVS has been cutting staff at all the CVS's in the area, and they are all behind in filling their prescription orders with overworked and tired employees. In my mind, this could lead to CVS mis-filling prescriptions that they have had some history of making this kind of error, which resulted in law suits against the company. It looks like to me that they are headed down the same road again, and possibly the cut back in staff are related to them being bought out by Aetna. This being the case, I DO NOT RECOMMEND ANYONE TO GO TO CVS TO FILLED THEIR PRESCRIPTIONS!
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May 2018 by Al L.
Very bad customer service. and lack of culture of respect for patients... It is very sad that patients have to deal with rude and non professional pharmacy members; by the way the bad customer service at the Pharmacy is also extended to the Whole CVS Store. Aetna Insurance bought CVS and looks like that they haven't created a culture of respect for they patients and clients and still do not even have a good infrastructure as a Comprehensive computer System and qualify staff...at least at this location(8809 New Tampa Blvd, Tampa, FL 33647) I gave one star because of the convenient location.
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March 2018 by Jack L.
Pharmacy is great....great staff...overworked but they stay on the ball and remember customers....always seem happy to see you and with their job! Shame they close so early.