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November 2023 by Vernon Pulis
Been going to Napa for a long time went to Napa on Dale Mabry spoke to Herbert he exchanged a7 mm Allen wrench socket for meThanks Herbert
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September 2023 by Victor
Great store! Mathew the manager was super helpful & insightful. Dude really knows how to multitask. Y’all gotta pay em more.Make sure when Mathew gets that promotion … y’all let em know. Mo money mas problemas ?
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June 2023 by Cyrus Gates XIII
Went by there a couple days ago on a hunt for an impact sensor for my car, Gio was incredibly helpful and knowledgable with trying to track the part down, the lady at Autozone didn't even bother to look up the part, she just said they didn't have it once it didn't appear in there system. Gio took the time to figure out the numbers online and trace them back to your system. Even though you guys couldn't get it, he gave me the part numbers i needed and some places to look for it. Needless to say i found it and resolved my issue. I will be coming to NAPA from now on when i need something or help. AutoZone take note! highly recommended, Thank you.
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April 2023 by Daniel Lopez
As a dude learning about cars, I hate how judgy a lot of auto part employees are, but not Herman. He walked me all the way through on what I needed, helped me find everything quickly, and even gave me some knowledge on how to install my parts. Keep hiring people like Herman, and I’ll keep on coming back!
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April 2023 by Daniel Silva
Looks like the people working here hate their lives. I was given a rusted part as new, went back to exchange it immediately, and the guy did not seem happy about it (seemed annoyed). He also mentioned that Echlin owns or manufactures Motorcraft parts? Stop spreading misinformation. I also gave him a specific part number and he said do you want the heated or non heated part? I said do they have different part numbers he said no, and they clearly did. SMH, at least I knew I needed the non heated part. Be careful here! Check your parts before leaving the store and pay no mind to the negative energy surrounding this place
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February 2023 by Greg Smith
I always have a good experience here,long standing company with lots of parts and much more...
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January 2023 by Diesel Don
Corporate Store and the guy doesn't really seem to care if he sells parts over the counter or not! Personally, I felt he had a REALLY bad attitude
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October 2022 by Ronald Dominique
Very rude employee when I called to verify this store had the part I needed after already going to two Napa locations that verified they had the proper car cover when neither location had it... Instead of dealing with the third locations rude person face to face, I went to Auto Zone and got what I needed.. Napa, seems to be in need of customer service training for employees.. I wont be returning to find out..
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July 2022 by J B
Great burgers, great service and really great place to just hang out. John and Javier are great people and really enjoyed meeting them.
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July 2022 by Friendly Neighborhood Fat Kid
Apparently not allowed to shop here if you worked for another parts store.
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May 2022 by Angel LaPuerta jr
Took my dead battery and the new guy their went out of his way to help me thanks for the excellent service.
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May 2022 by leo 1nico
Pretty bad costumer service by a tall guy who works here every day.
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April 2022 by Lori Pagan
Told the gentleman the part he was selling me didn't look the same, insisted it was correct, approximately 30 minutes later back in the store to return the wrong part that he sold me and had to wait 3 days for a refund will never go back again .
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March 2022 by Ron Dom
Very rude employee when I called to verify this store had the part I needed after already going to two Napa locations that verified they had the proper car cover when neither location had it... Instead of dealing with the third locations rude person face to face, I went to Auto Zone and got what I needed.. Napa, seems to be in need of customer service training for employees.. I wont be returning to find out..
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January 2022 by Robert Hall
Nope will never go there again
