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January 2024 by Amanda Prince
I had a great experience with National in Tampa and definitely will be renting again. It was easy and fast, which is all I ask at the airport. Freddie was helpful to us and spent time making sure everything was all set. The car was great, no issues, enjoyed it for our trip. Best rental company I've ever used.
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January 2024 by Greg Miller
I love National and the way they handle the Emerald Isle. Due to weather I had to fly out of Sarasota instead of Tampa they let me bring car back there no extra charge. Terry Tesla greater me and made my return a pleasant easy one. No hassled on way out or back. Love it.
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January 2024 by Joe Sundahl
The employees with National are very kind and helpful. They were great to work with. I would recommend joining the emerald club to anyone who rents vehicles for work and personal travel. Ease of use is one of my favorite things.
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January 2024 by Nick White
Our rental experience was very good. We had a very nice vehicle which was very clean. Pickup & drop off was smooth & fast. The tram to & from the Tampa airport was clean & comfortable & made the rental experience much easier.
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January 2024 by Mark
I wanted to take a moment to express our gratitude and share a positive experience from our recent trip to Tampa. As frequent visitors to the area, my girlfriend and I often make use of car rental services and are members of both National Executive and Avis Preferred Plus.While we typically lean towards renting from National due to their consistent attention to detail, cleanliness, and superior service with National Exec, we chose National for our rental. The experience turned out to be exceptional. The vehicle was immaculate, providing a like-new feel. What stood out was the meticulous cleanliness of each vehicle, with readily available Lysol wipes for disinfecting the steering wheel and driver controls – a small but impactful touch.The seamless process of skipping the line and heading straight to our vehicle added to the overall convenience, expediting our exit from the airport. However, the highlight of our experience was upon returning the vehicle. Madeline, who assisted us, delivered a level of service that can only be described as elite. Her positive, can-do attitude was evident, and she genuinely cared about our experience and the performance of the vehicle. Madeline was a breath of fresh air, and in a world where so much seems amiss, she stood out as an example of everything done right.A stark contrast emerged when we had an unfortunate experience with Avis Preferred Plus a week later, highlighting the polar opposites in the way the two companies conduct business. Reflecting on Madeline's exceptional service, I felt compelled to write this review to express our appreciation for her outstanding professionalism.Thank you, Madeline, for surpassing the typical standards of service in this day and age. Your commitment to excellence did not go unnoticed, and we truly value your dedication to ensuring a memorable customer experience.
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January 2024 by Matt Eidemiller
I always enjoy renting from National Car Rental with its diverse Emerald Aisle car selection. My recent trip to Tampa Florida was no exception. National representatives, Carolyn Williams and Freddie, were personable and professional during pickup and drop-off. Keep up the great work!
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January 2024 by Elcid dela Cruz
First time using National because Amex Hilton card gives Emerald status. Great benefit to pick your rental and drive off without waiting in any line. Rented at Tampa a full size truck. Toyota Tundra SR5 was nice looking. Able to just leave keys in car and walk away if no issues or questions to ask. Got the highway toll bill a couple of weeks later.
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January 2024 by Meika F
Prefer National Car Rental over the competitors. They had a large selection of cars (mostly new) to choose from on the Emerald Aisle. I really like the ease of going straight to the aisle, picking whichever car I want, and bypassing the customer service desk. The check-out process when exiting is always quick and simple as well as the return. Reason for 4 stars is they could do a bit better with the exterior and interior cleaning. One of the vehicles I got recently had a strong, overwhelming smell of cologne from the prior renter.
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December 2023 by Mark Botham
Rental experience was good on a trip to Florida. Picked up and dropped at Tampa airport, which drove up the cost quite a bit but not a surprise. Car was clean and worked perfectly. Return was quick and efficient.Only complaint was the “service fees” for tolls. I avoided tolls where possible and paid cash when available, so I had only one toll charge come through National for $2.53…plus a service charge of $9.90. Explain that one to me. It does not seem reasonable at all, and there should be a more efficient solution.
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December 2023 by Tom Tucker
Always a Great experience! When I reached 1st floor garage a young lady greeted me, and asked how she could assist me and what my vehicle choice was!? She guided me to the correct isle, and wished me a good day! In today’s world, it is refreshing to encounter people who actually do there job, and care! Thank you National Rent A Car TEAM, for your GREAT SERVICE AND CARE!T TogetherE EVERYONEA ACCOMPLISHINGM MOREMerry Christmas, and a Very Happy New Year!A Happy Traveler,Tom Tucker Jr.Vacutech Founder
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November 2023 by Melissa Fox
Great rental experience at TPA airport rental center. After reserving online, I was able to walk right in and the attendant directed me to choose my car. Within minutes, I was on my way. Returning the car was just as easy. I pulled in to the lane in the garage, they prepared my e-receipt, and I was able to quickly get to my flight.
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November 2023 by James Giardino
Recently rented a van for a week. The vehicle was clean and worked out great. Using the option to pick from the aisle without having to go to the counter was awesome. The return process was quick and easy and our check in agent, Amaury, was great!
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November 2023 by Maria Candelario
The attendant at the Sarasota drop off was occupied with his cell phone when we arrived. I had to call out to him. He quickly checked us out. I left my jacket in the backseat of the car. The attendant didn't even bother to notice so I lost my jacket, It was impossible to get through to a person on the lost/found phone option (#6) as I tried to call from the gate of the airport as that is when I noticed my jacket was missing. So the bottom line is the service was poor.
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November 2023 by Christopher Katz
I’ve used National for years.Compared to other retail car services, the experience is second to none.Quick, efficient, and stellar customer service.Perks of being a member - to be one is free of charge - is a must.I intend to continue to be a customer - hands down.
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November 2023 by Ben Uher
I’ve historically been a long time Hertz customer but recently switched over to National. I was quite pleased with the overall rental process leveraging the Emerald Club program. The truck was immediately available upon arrival, driven to us to accommodate our large golf cases, and super clean with low miles. Overall great experience at a slightly lower rate than the competition.