Next Step Athletics offers expert service and a wide selection of New Balance shoes. Customers appreciate the helpful and knowledgeable staff, who go above and beyond to assist with footwear needs. The store has a strong reputation for excellent customer care, whether helping with softball shoes for a team or providing personalized advice for foot pain. Several customers praise the staff for their quick and efficient service, including online order updates and friendly assistance. The store is also recommended by a podiatrist, highlighting its credibility and quality service for foot health. Many customers leave with relief and satisfaction, feeling confident in their shoe choices for sports, running, or everyday wear. The staff’s dedication and care make shopping at Next Step Athletics a positive experience, with some customers noting the store’s service surpasses that of larger chains. Overall, it is a trusted place for finding comfortable, supportive, and stylish footwear.
The store is great but my feet are unable to abide shoes made in Vietnam.
March 2026
Love the store. The services is great and customized.
December 2025
Giving a shout-out to the team at New Balance at Westshore Mall for their amazing decision to put people over procedure! Thank you for taking care of the issue I had with my 6-week old 880’s in such a professional and caring manner. My feet feel so much better, and you have a customer for life! Keep up the great... read full comment
