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February 2023 by Ahmad A
I picked this company because they are the third party VW use, so I can have them replace my windshield that has sensors and has to be replaced by someone who knows what they are doing. I called them in December and the insurance approved the request. I was talking to NANCY who is one of the owners she said and she first said they have to wait for the glass to come replace it, I called again almost a month after and she said they are still waiting, the plan was that we wait for the glass to come then we find a date so they can come replace it, I called again today because I never got a call back or any updates and now she is saying the glass been sitting there but they won’t drive to where I live and I have to drive to the dealership to get it replaced. Very unprofessional, you would never get any updates and they work up to what’s convenient to them and not their customers. If I knew that, I wouldn’t have picked to use them and I would have my windshield replaced 2 months ago. DONT USE THEM!!!Service: Auto windshield replacement
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August 2022 by Kenneth Adkison
My experience with Nancy was very easy and professional. I was able to text her with any questions I had about the process and she put my mind at ease by knowing everything that my car would need to be done correctly by Audi Wesley Chapel. She worked around my schedule and made sure to keep me informed. Would definitely recommend to anyone needing OEM glasswork. Thanks again Nancy!!! ??
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March 2021 by Chris Chamness
Nancy at NWR is extremely unprofessional and I have the text thread to prove how disrespectful she was being. While I was just simply trying to pay for the services. I asked if we can meet somewhere to give payment, and she insisted I just text her phone a picture of my credit or debit card, which I thought was a little sketchy. I told her that I wasn’t comfortable sending a pic of my personal info and asked if we can meet up. She denied my service and told me to pick up my car from Audi. I just simply wanted my windshield fixed. I love the Audi in Wesley Chapel so I travel there for services, but I can’t deal with the unprofessionalism of NWR’s Nancy.
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June 2019 by Christene Tornello
I've done business with them for years, excellent workmanship. Highly recommend
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September 2018 by Diane G
Poor Customer Service.. Ordered a Mercedes windshield in MARCH, 2018... Now... 2+ months later... still waiting... no contact.. no return calls... however 5 weeks ago.. they did say it was on the truck in route to FL... Maybe the driver needs a map.. and this place DOES ALL THE WORK for Tampa Mercedes?..... NOT GOOD....maybe Tampa Mercedes should shop around....
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September 2017 by jb wintent
Warm and friendly!
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September 2017 by Nasser Naura
Awesome quick service! Amazing communications with Nancy, quick install will use again!!
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September 2017 by Brian D
Rude on the phone and said they only do high end cars... what's the difference between glass on a Mercedes and a Chevy? I guess I won't bring the Chevy, Mercedes, or Maserati there.
