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March 2024 by 337
Great assistance from the desk upon my call asking info for a one way rental return from Portland Oregon to Tampa. Turned the 16 ft truck in about noon on Wednesday 2/28/24. It was fairly busy but we got in and out within 20 minutes and on to the Airport . I cannot recall the gentleman's name , I did take his picture to add to my review and the process of filling out this review, no option to add the pic! Truck was great, drove it 3200 miles...
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February 2024 by charles burand
Excellent experience, price was unbeatable. Great customer service. Only nit was I had to take a larger truck that needed some front end work, but we made it 17 hours without an issue. This was my 4th recent rental experience, two Penske and two Uhaul. I would pick Penske first as I have the last two times hands down. A Corp store like this is preferable to a location like home depot for better customer service and selection.
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February 2024 by Vanity Styles
Amazing guys . Thank you all for all your help . Highly recommended .Truly appreciated . If I could give you ten stars I would :)
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January 2024 by Andrew Cinque
A mutual friend of mine and my cousin used this office to rent a van for college reasons and had no issues with this company whatsoever staffers were friendly andthe store itself never fails to please anyone, cargo van was squeaky clean and no troubles he ordered the brand new 2023 ford 350 transit cargo van from you folks that exceeded his needs. I would recommend again and again and would use them myself if i have the chance to!
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November 2023 by Matt Lane
Justin in service was great got my truck in and out. Great job guys.
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September 2023 by mike Hass
Great easy and friendly
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August 2023 by Bennassar Zieli
I must express my disappointment regarding the gas level situation. When I rented a truck, the employee who inspected it assured me that everything was in order, and the gas tank was full. Regrettably, I made the mistake of not double-checking after him, only to find out later that the tank wasn't actually full.Despite returning the truck after hours with the gas at the same level as when I took it, they unexpectedly charged me $20 for gas I didn't use. It's certainly a lesson learned on my part, and I feel it's essential to share my experience to advise others to be cautious. I recommend everyone to thoroughly verify the gas level after inspection to avoid similar surprises.
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July 2023 by Richard Jones
The rental staff rented us a much larger truck than we needed because they would not listen to our needs. The truck leaked rainwater into the cab each time we drove through rain showers on our way to Houston.
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June 2023 by Yoandrys Lago
Good and fast service
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May 2023 by keith smith
Same day rental. Literally 15 minutes after I called and was in a truck. Thank you for the great service.
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April 2023 by Mark P.
sent to wrong address. 15 miles from this location. come over here. wanted me to sign inspection form a for a truck i hadn't even seen then when truck showed up it was outa fuel. needless to say that was another hour wait. there team really doesn't care about there customers this is the politics of a company that has lost touch with what a customer means
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October 2022 by Pheonix F.
It's ridiculous they can't give your deposit back the same day. Upgrade your system and stop extort i customers. I'll never use you guys again for sure.
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September 2022 by Jennifer
Although they did fix the problem in the end, I had to fight tooth and nail for it I was over charged and the manager was rude, and until I made it clear I had proof via email when the truck was returned they weren't going to fix anything, b÷se apparently "$700 isn't a big deal" if your a business
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June 2022 by Jonathan Greenfield
The best truck rental experience I’ve ever experienced. The pick up and the drop off process was very seamless. Don was very proactive to make sure that everything was ready before my arrival. Romero was very helpful with checking me out. Even tho I had an issues with the drop off causing me to make the process take longer than expected, Romero was still quick with the processing. Whenever I need to rent another truck, I will only use this Penske location.
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June 2022 by Rudy Gonzalez
Got the truck I needed at the right time
