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October 2023 by Jassy M
I am very thankful for the help giving in this store from Christi and Geo. They were able to get to the bottom of my issue. I went to my closest store and I was just giving chemicals. Geoo and Christi tested for Nitrate and was able to clear my pool. It’s been a stressful 3 weeks but my pool is coming back to life. Thank you for the knowledge.
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August 2023 by Chuck Whelan
I have been a customer of this location since 1986 (37 years). Their staff and service are Top Notch!!! They have provided all our pool supplies and repairs for our pool including salt water conversion, pool pumps, filters, and auto vacuum cleaners. They have rebuilt our pumps, motors and replaced salt cell controller circuit board to help keep cost down. If your looking for a ONE STOP SHOP they can do it for you!
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August 2023 by MeyLing Hernandez
STAY AWAY FROM THIS STORE !!!!!!Diane is a very dishonest and disrespectful business owner with no manners at all.. I came to the store to find out why I was getting a constant bill that went from $60 to over $400 dollars and an added letter saying she will put a lien on my home. When I asked, 1st she said it was for a service, I asked again which services because I only had 1 service with them and it was paid for in full, and she wasn't sure which service was provided, at the end she started getting mean and while she was screaming at me, she told me it was only because they came to look at my pool light. First of all, I never accepted any signed contract that states that they will come and charge me for only coming to my home. And second, if they ever did came then I was never notified, and if they went into my backyard without permission, than they have trespassed my property without authorization and that is illegal and punishable by law. Florida statutes 810.08A Trespass in Structure or Conveyance is typically charged as a second degree misdemeanor, punishable by up to 60 days in jail. However, if a person is present in the structure where the trespass occurs, then trespass is considered a first degree misdemeanor, punishable by up to 1 year in jail. So Dianne, I am kindly requesting you to stop harrasing me with letters and threating with putting a lien on our home, because if your employees trespass my property lines without authorization than this matter will take another route. Thank you, But I will never do business with you or your store.
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June 2023 by Debbi Balestrieri
We just had pinch a penny refinish our pool including the replacement of our light and tile. Once the tile was picked out and in stock, we were on the schedule for 3 weeks out. They actually started a week early and out pool was refilled within one week. From start to finish it was a pleasure. I highly recommend
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May 2023 by Amy&Grady Miller
I'm not sure why, but the liquid chlorine at this location is far more potent than the location I have typically shopped at. Much better!
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May 2023 by Sarah Carey
I’ve had a problem with nitrates in my pool as several of my neighbors have as well. I followed the super easy instructions from Diane and staff.. Drained my pool about 3 feet as instructed.. put half a jar of stop yellow in it ( not expensive) and filled it with fresh water! Problem fixed!!! Super easy!
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April 2023 by Stanley Stowe
I complained about the postal service for 2 weeks because my pool was green I gave 2 weeks to get the problem fixed and they didn't I called another pool company and they had the problem fixed within 2 days I wouldn't recommend them Order services for anybody
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March 2023 by ALEK
The people there are not really helpful. They charged me for 6 containers 9 dollars each. For chlorine. And they don’t accept returns of those empty containers.
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March 2023 by Nina Hirota
This is an update to my earlier post, to let customers know that they fixed the issue. The owner herself, Diane, contacted us and was very professional resolving the case. My husband was very satisfied with her attention and courtesy.***********************THEY SELL USED PARTS AS NEW AND DONT REFUND!The salt cell of our pool broke and couldn't be fixed. My husband purchased what he thought was a new one at this store, a purchase of $1,213.68. To our surprise, they had put a used one in the box!When my husband took it back, just an hour later, they accused him of trying to return a broken salt cell to keep the 'new' one. They retained the box, their used salt cell that was in it, and made my husband come back to the house, take photos of our broken one, and go back to the store. Even after my husband went through all the trouble, they said they still needed to 'investigate' and did not refund us.It has been 5 days already and still no sign. Stay away from this shop if you don't want to be ripped!
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February 2023 by Maria Palin
Very dishonest people working here. I bought $195.00 worth of cleaning supplies and also set up monthly service which was to begin the next week . They charged my debit card $375.00 for pool cleaning and maintenance but they never came to my home to clean or maintain it… so so dishonest that Diane!!!
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November 2022 by John Fields
I just recently had my pool equipment re-plumed and the pool pump replaced. Diane was very helpful and scheduling me a service call The 2 service tec's were very knowledgeable and did a wonderful job. This was not a cheap service call so you do expect the best They took their time to make sure everything worked properly. Diane reassured me if I had any problems to just give them a call. Again Diane was very helpful in this process And I have now found a new pinch a penny on waters Avenue. Thank you, Mitch
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November 2022 by KELLY R.
This place has gone to hell. You used to walk in and a person was at the counter, another would take your jugs and fill/swope them and run them to your vehicle. They could answer questions. Now you walk in and nobody is to be found, manager hides in the office, employee is alway ducking in the backroom. They told me that my jug was cracked, and i had buy a new one. When I asked to speak with manager, I waited 10 minutes and she never came out. Had enough of this place. DO NOT GO TO THIS LOCATION!!! Go to the one on Dale Mabry near Target.
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November 2022 by Robert Androvic
I do not recommend Pinch a Penny at 6507 W Waters Ave, Tampa. They opened gate to my backyard and entered my fence-in yard without permission. Charged me for work which was not needed and I did not want them to do. Can't be trusted.
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November 2022 by Lucia Cristiano
The new owner was super nice. We had an issue with a part that we had purchased a few weeks back and she asked me for my number and found my original receipt and was able to replace it with no stress at all! Customer service is on point! The guys are always great alway! Great flow of traffic.
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November 2022 by Bruce Forrester
Been there multiple times. Every time has been a positive experience. From water testing, pool advice to replacing my salt generator. I got excellent service, quality products and a good price.
