-
December 2024 by Leyany Vazquez
The service is not the best when you call, they hung up on me because I asked to speak in Spanish and when I called again I got a girl who didn't treat me well at all and told me that she was sorry but that all the new technicians only speak English and she She is the only one who speaks Spanish but with a tone that is not at all pleasant and what did she mean? That they are not going to serve people who only speak Spanish?
-
September 2024 by Emily McLean
Thank you to Nathaly! Super sweet and helpful.
-
May 2024 by Michael David Anderson
Regarding curbside pharmacy pickup:
I know protocol has the customer service team retrieving prescriptions for customers at pickup when they call from the parking lot. It would be great if they didn't transfer me to pharmacy when l call in and then get exasperated when I call back and put me on hold... a hold they never pick back up. On hold for five minutes, I decided it would be faster to walk in. Pharmacy got me in and out while customer service is standing there, talking, and hydrating. Be better! You're called Customer Service for a reason!
-
April 2024 by Ken Smith
It seems every time I go to pick up a prescription I get an attitude from the pharmacy staff, especially the head pharmacist . On the phone I was given an ETA for pickup that day ,then upon arrival I was told to try later.. The pharmacy closes at 9:00 so I asked should I come back at 8:55 and the lead pharmacists response was “if you want to “it was rude and just really offputting and it seems like that’s the same energy I get every time I go to pickup .Im looking forward to getting my meds elsewhere.
-
December 2023 by Maritz Claro de luna
It's good but very expensive
-
June 2023 by Anthony Tortorello
Rude customers, staff is making it worse.They do not have a line at the service desk. It's just an open area for people to congregate. So what should be a line of customers devolves into a bitter mob jostling for position and the staff is happy to help whomever is the most aggressive.So be prepared for people to cut in front of you and for the staff to happily help them, unless you're prepared to shove them back, then they'll help you.Welcome to Publix! Shove your way to service!
-
May 2023 by Josie I.
This store is extremely small and has very limited options for meat, dairy, cheese, deli, bakery, and frozen goods.However, if you're looking for Spanish items, this store has the most extensive selection I've ever seen, which is great if that's what you're after, but not so much if you're not. The staff are very nice, but if you're used to shopping at a Publix like the ones on Westshore or Ehrlich Road, you'll likely be disappointed with this store. Although it's conveniently located near my new home, I choose to drive elsewhere. Furthermore, parking can be a bit of a pain, and the store is always extremely busy at all times.
-
February 2023 by James Libengood
First and foremost, I can conclude that they are likely understaffed and overworked, and also adjusting to supply chain issues following COVID-19. I do not envy their positions, and am certain that they do the best they can with what resources they have available.That all said, a prescription my doctor sent to them was concurrent with the same prescription issued earlier; different doses, different metabolic functions. As you can deduce, dose and metabolic uptake matters greatly. I called to request a refill and they did not ask me which I required, they *assumed* the earlier prescription, and not the latter, more current prescription.I did not notice it was the earlier Rx until after leaving the pharmacy. Determining where any fault was within this system then became my task. I first contacted this Publix pharmacy and was informed my doctor did not update my prescription on last refill (lie / misrepresentation of facts). I then contacted my doctor's office to confirm what was sent -- and they verified it was the most recent dose and metabolic Rx that I was not provided nor asked which I needed on this most recent refill.After a brief discussion with the pharmacist returning a call to them, they then argued with me as to whether the fault was with them or myself. This is where service became unacceptable -- they asserted it was my responsibility to dictate to them (and to remember) which dose and metabolic function I required, not theirs.As a pharmacy which potentially impacts the daily life and health of its clients, this is entirely unacceptable and belies the trust one places within it as an institution. I will no longer utilize this pharmacy, and therefore have left this review as a cautionary statement to others.
-
December 2022 by autumn s.
There is a Publix a half a mile away from my house. I drive an extra couple of miles to go to this one. Tonight Rosey was above and beyond!! The employees here are always nothing but amazing. I highly recommend this location.
-
December 2022 by Tracy H.
Nothing like plucking the left over chicken feathers off their dry deli chicken wings. Love the bakery though. Prices in general are ridiculous compared to the low quality.
-
December 2022 by John M.
Publix has become the leading name in the supermarket field here in the southeast. Once you experience a Publix supermarket yourself, I am confident that you will understand how Publix has become such an iconic supermarket brand and has developed such a loyal customer base down here in the southeast. Publix has created a solid reputation by offering incredible customer service, great BOGO (buy one, get one free) deals and we cannot forget their subs, which are affectionately known as "Pub Subs." Coming from New Jersey, a state known for their great subs, in a way it hurts me to state that a supermarket has some of the best subs in the area. But it is also a 100% true statement. Publix subs are very good. My go-to sub is probably their Italian sub, which is truly a tasty offering. I also enjoy their roast beef and cheese sub. I would definitely recommend upgrading it by using Boar's Head meat. It is definitely worth the small upcharge.It is great to see Publix expanding beyond the boundaries of their home state of Florida and spreading throughout the southeast. Not only am I happy about it, but I am confident that the communities that Publix opens a location in are very grateful for a Publix opening by them.I would definitely recommend this particular Publix location or any Publix location and I give it five stars.
-
September 2022 by Clyde Place
Publix Super Market at Hillsboro Plaza
-
August 2022 by Yaneisy Valle Hernandez
I do not get why people work for customer service, and they just are so rude. This Publix’s pharmacy is the worse.
-
May 2022 by Sammy S.
They don't sell any shaving supplies. The have a section called "shaving needs" fully stocked with nair, after shave, and beard hair color. No razors, no shaving cream.Also the parking lot is a mess.Worst publix I've ever visited.
-
March 2022 by Mailoha A.
Review based on Deli experience yesterday with Miranda & Tricia. Those girls ROCK! They were so accommodating & friendly. Thanks ladies!
