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August 2024 by Tamanna Mohapatra
They told me a price and charged me $10 more per piece
When I went three days after promised date, one piece was missing
Never ever going to recommend them
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August 2024 by Arnie Diaz
Asked for my shirts to be laundered … they decided to dry clean them without my permission. My bill was over double the cost of what was anticipated.
No communication and no effort to resolve the issue
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August 2024 by Elisabeth Falk-Letona
The lady that attended me wiped her hands on someone’s shirt as I walked in, proceeded to answer a phone call while helping me causing me to just stand there and wait, and then answered my question with “have you never been to a dry cleaners before?” without answering the actual question. Needless to say I didn’t bother leaving my clothes there to get ruined.
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June 2024 by Jamie
Not “Quality”. Worst customer service experience from moment we walked in. Our 7 items were $165 & items were not tagged, not cleaned, not ironed/steamed & 2 garments were ruined, neither employee or manager cared.
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April 2024 by Luisa Diaz
Picked up a dress that looks still dirty! Take your clothes elsewhere.
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February 2024 by Moni Moni
Horrible service for me…they lost my clothing items twice. I’m chalking this up to a loss since they want me to jump through hoops to prove how much I paid for an item(s) I purchased years ago, due to circumstances I had no part in (loss of my items). I will not be back.
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January 2024 by B K
Tanya is amazing! Please keep her at the Linebaugh / Westchase location as she is the best!!
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June 2023 by Jonathan Lee
I asked one of staff members about the price of pressing only. Not cleaning a couple of days before. The price has changed when I actually bring my clothes. I want to an explanation why the price is different than a couple of days before. But she basically no explanation and complained to me that I remove some clothes because of the price difference. This is my the first review on any review sites. I am not going to use this store anymore.
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June 2023 by Sean Davis
Dropped off a two piece suit and a dress for 2 day cleaning. Was told my items would be ready by 530pm. Upon picking up my items only the suit was ready and was told the dress required an additional day due to some minor stains. The person working was incredibly rude when speaking to me and No one contacted me about an additional day of cleaning required… but I needed the dress cleaned for an event. They assured me it would be cleaned in time for a 3pm deadline. When I picked the dress up the stains were still there and appeared that no cleaning took place to the dress and was still charged $19. I kind of wrote it off but then noticed double creasing on the pants of my suit that looked super sloppy.Service: Dry cleaning
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June 2023 by Stacy Merle
Very nice customer service and great prices
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May 2023 by dan banks
Great service. Tania is the best. Service with a smile. When she sees me walking up to the store, she grabs my dry cleaning and has it waiting for me. Really appreciate it Tania!!Service: Laundry pick-up
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December 2022 by aaron mcleod
The staff at this location are always helpful and courteous. Never any issues with my clothes, pick up or drop off.Service: Dry cleaning
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September 2022 by Greg Tucker
Brought in a very expensive shirt to have dry cleaned. I received the shirt back with a tiny hole in it and now the shirt is ruined. Won’t be using them again.Service: Dry cleaning
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May 2022 by Keith Harcombe
Tonya really takes care of me. She knows when I am coming be the whole interaction takes 2 minutes. She knows my name!
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February 2022 by Erin Lucey
We dropped off a white comforter that we’ve had for two months about 3 weeks ago. When we came to pick it up it smelled musty and had a big yellow stain on it. My husband brought it back and explained to the woman working that it had a stain that was never there. She agreed and told him she wasn’t sure when they’d be able to get to it because they were really busy and she’d have someone call him. I then came back, I was upset that no one seemed to care to do anything about the fact that we paid them $40 and they ruined our comforter. She seemed annoyed with me and said she wasn’t the one who did the cleaning. I then called the corporate office and they told me to send pictures and they would take care of it at no charge and expedite it. That was 5 days ago, I’ve called since and was told they were looking into it and that they’d call me back. They still haven’t. I still don’t have my comforter. I’ve never left a one star review before but I’ve never dealt with such a poorly run establishment that doesn’t seem to care about their customers. I’m hoping maybe this will get them to call me back and get our comforter back to us or at the very least refund us and replace the item they ruined.
