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September 2023 by Dan Mardis
Efficient. However, service estimates are extremely terrible for Florida's largest dealership.
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August 2023 by Jason Boop
took my truck for a safety recall concerning a potentially deadly defect in my 2017 F-250 Ford truck. I had purchased this vehicle from Brandon Ford new in 2017. The safety recall was to address "The Death Wobble" which causes the vehicle steering to shake violently causing the whole vehicle to lose control. I sent my truck to Brandon Ford 2 time prior stating the same problem. In 2021 they told me it was the tires, so I purchased 4 new ones. Still had the same problem occur. They told me this last time they fixed the problem. No true, my son and I whom is 11 had a day planned to goto the aquarium. On the highway the "Death Wobble" occurred again. This caused me to lose control of the vehicale stopping short of hitting the gaurd rail. My son was terrified and so was I. I drove right to Brandon Ford on a Saturday and.demanded they fix the not fixed recall "Death Wobble" item. After several days received a phone call stating I needed new tires and they where dry rotted and in horrible shape. I told them I just purchased through them 2 years prior. The proveded no answer and new I caught them in a lie. They then proceeded to look into the car problem more. I received a phone call 5 days later only to be told I was needed to pay for the complete rebuild of the steering and front end. The rods where bent from the voilent shaking due to the Death Wobble. They told me to fix the problem it was going to be over $4000. I was shocked and was told if I want the safety recall of the Death Wobble to be fixed thats what its going to cost. I felt held hostage, I filed a BBB complaint only for the dealership to take no responsibility. The problem Is not fixed since I have spent over $4000 for the repair. The steering still clicks every time I drive over bumps in the road. Took it to another repair shop and they laughed at the repairs and what I was charged. Only the tie rod was replaced by Brandon Ford, the cost of this part is only $300 dollars. The new repair shop told me it would cost $5000 to fix Brandon Fords neglected repairs. This is horrible customer service and has caused months of pain and anguish on my family and me. Now I have to come out of pocket to fix the problems., this will be another loan to fix a Safety Recall that Brandon Ford showed extreme neglect in performing the repairs.
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June 2023 by Sue Douglas
Marty kept me informed of the progress on the service and they got done a bit ahead of time. Very nice man.
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June 2023 by Kevin Cap
Desiree and her team had me in out and on the road in 20 minutes, even staying late to do so. Excellent.
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April 2023 by Michael Simms
Service was done as promised. My service advisor Desiree was very helpful.
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March 2023 by Gordo P
Wanted an oil change and tire rotation. For a 2014 Ford Taurus. Would not do it because it had 150k miles. That is awesome customer service....
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February 2023 by Anthony Hayes
Super slow even with appointments they take over 1.5 hrs
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August 2022 by Jacob L.
They've always been great!!! I've been to shady little places over the years and I'm so happy I found Quick Lane. They are honest and reliable
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July 2022 by Jade Bishop
The quick lane was great ,just getting it back from the bay was a different story
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July 2022 by Bethany Albin
Brandon Ford Service Department was outstanding. I scheduled an appointment to have my vehicle serviced and it was completed in an hour. Very impressive!
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July 2022 by Chendra G.
Omar specifically is a horrible worker his attitude sucks and i over hear him around customers all the time cussing and things like that that's not professional at all I don't know what time of business you guys are running with some people there but they need more respect and learn how to appreciate others as well ! To get is to give Simple as that he needs to work on his skills and also need more practice cause he's slow and the things he does I will never send someone this way just because of the service they need to do better
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July 2022 by Cían Mattern
I was working with Brian, and was thrilled with the service I received.I came in for a 60K mile checkup, and the team did a thorough evaluation of what needed to actually be done on my vehicle, and saved me a few dollars here and there ?. The team was kind, professional, and had the vehicle ready ahead of schedule.Another surprise, which I liked, was the ability to have a Lyft called to drop me off and pick me up so I could keep busy while waiting for my car. I recommend the Brandon Mall: there lots to do there!
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July 2022 by Robbie Hall
Only people I trust to service my car!
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May 2022 by Venkat Gurazada
Amazing hospitality and great service provided by Jacob
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April 2022 by Sheryl Jones
Got in and out quickly