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March 2024 by Rich
I had 4 new tires installed and an alignment done, oil changed with filter. As always, the work performed was done professionally with complete customer satisfaction! Collin and crew are the best. I started coming to RI Automotive in late 2020 and have brought my vehicles to them ever since!
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March 2024 by Sicondria Briggs
Great automotive shop
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March 2024 by cw barry
R&I fixed my issue with my vehicle and they had great communication throughout the repair. Even had great follow up to assure everything was correct.
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March 2024 by Janet Reyes
I’ve been taking my car to RI for three years now. They are fair and fast. Excellent work and friendly service. Highly recommend!
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March 2024 by Velia Ochoa
RI Automotive has always done a great job with all our maintenance and repair needs, we have been taking our vehicles to their shop since 2020, they have great customer service and are always communicating with us while working on our vehicles. thank you RI Automotive we appreciate your help.
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March 2024 by Rachael Williams
They are the best place to get anything on your car done! They have been taking care of my old car and she runs like new! They are reasonably priced and the kindest staff! Only ever going to them from now on!
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January 2024 by Tony C.
gus you guys have been taking advantage of many college students in the university area you guys go from it'll be 150$ to it'll be 2876$ for ur brand new ac u didn't ask for but was convince by gus that u need it in hot tampa only thing is the ac doesnt work it never did since the minute i picked it up n gus told me " it take 5-10mins for the ac to kick in on a brand new air conditioner??????? something isn't adding up mr gus we will be reaching out to you soon. happy gaspy
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January 2024 by Anthony C.
Gus: "for a brand-new, top quality AC manufactured for Your car- youll have 0 problems if so- bring right back to us free of charge -u get a 3 year warranty-or ur money back but you won't want ur money back U want that cool air- it'll cost a tone but You r in Hot tampa flo - so u getting ur moneys worth-plus any issue with ur BRAND NEW CAR AC jus bring it on back we will let u drive one of our rentals - customer(me): ok- how can I say now how muc? Gus: over 2.5k$ customer(me): that's a ton but if what u say is true n I see 5 star reviews - what I got to lose - if any issues with my AC I'll bring it back to u n ur nearby my house - in reality- they car took 3 days on the shop not 1 as Gus initially stated - the AC didnt and Still Doesnt Work- Gus told me he will charge me to look into the issue -_- then he refuse to help me -mind u this is literally 18hour after I got my car back from RI n that same Day the AC wasn't WORKING but Gus wanted to go Home n he was waiting for Em after closing hour so I can return the RENTAL they loan me n so I can get MY CAR BACK W/ my BRAND NEW 2.5k $$$$ AC - issue was detected immediately n Gus told me "it takes 5-10mins for the Air to kick in" I brought my car to Gus within that same month 3Xs then he was extremely dismissive n Rude n KEPT TRYING TO CHARGE me MORE MONEY JUS BECAUSE the AC NEVEr worked - so the their slogan "put ur confidence on Us RI auto n we will make sure ur satisfied" well I was disappointed with the condescending attitude Manager GUS had for a customer Devi spend 2.5k$$$$ on a car AC THAT IS SUPPOSEDLY UNDER 3 year warranty except ITS NOT Gus went out of script n told me "actually U don't have a warranty for ur Whole AC we JUST installed three weeks ago so im gointo have to charge U for PARTS n LABOR i called Gus over the phone to find a solution. because this is Ridiculous n Gus simply Hung up on me -- so if ur ready to be mistreated by GUS (the team of mechanics nice they showed more compassion n wanted to fix the issues but GUS SAID NO I had to pay GUS reach out to me or thsi will forever hunt u
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December 2023 by Marlin Thompson
RI Automotive exceeded my expectations! The receptionist was incredibly friendly and helpful. I called them for a pre-purchase inspection on a vehicle, and they not only accommodated my request but also saved me from potential issues. Unfortunately, the dealership had refused them permission to inspect the car, hinting at potential problems. RI Automotive's professionalism spared me a lot of time and hassle. Highly recommend for their excellent service!"
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December 2023 by Elaine Sanchez
Great service! fast, affordable and efficient. Also very nice waiting room, you get to have a variety of beverages and snacks and will always get a nice cold water bottle in your car at the end of service.
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November 2023 by B Borjas
1st time visiting and everyone was very courteous and honest. I came to get my tires fixed due to a nail in my tire. I quickly found out that I did not need a tire fixed. The staff could have easily said to pay for something but, instead they said tire was not damaged. Thank you for that. Money is tight for most people and really appreciate we have honest businesses like RI Automotive. I would highly recommended them.
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November 2023 by Tianja Wilson
The employees are very professional and friendly. The shop is always clean. They always see me at my appointed time. Quality of work. is excellent. Prices are good also. Thank you RI AutomotiveService: Tires
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October 2023 by Jim Baker
EDIT: The owner, Collin, contacted me after this incident and has made the situation right. His response to the situation was fair and appropriate. While the incident described was accurate and unfortunate, Collin’s response is indicative of his businesses exceptionally high rating. I will leave it with this, I would not dissuade anyone from using RI Automotive, but if you have an issue, ask for Collin, the owner, and work through it.Be very careful of this repair facility!My son, who is in college, had an issue with his car overheating. Very quickly, talking to him over the phone, we realized that the electric fans were not working, causing his car to overheat. Because I travel for work, and live several hours away, I asked my son to look for a reputable shop. RI Automotive came up with a 4.9 rating. We figured that they must be a fair place to go.It started with them telling my son it would be $90 to diagnose the fan issue. Since it takes time, and I am out of town, I told my son to go ahead and get it diagnosed. Then, Gus from RI Automotive called my son and told him that issue wasn't with the fan, but with the A/C; it had started to blow warm at the same time the car started to overheat. They told him that it would be another $90 to diagnose the A/C issue. Not knowing what to do, my son had Gus call me. When I spoke to Gus, he told me that the fan was fine, but they thought the A/C compressor was "coming apart", causing metal shavings to clog the A/C system, causing it to over-pressurize, causing the fans to shut down. I questioned this, telling him I would have thought the overpressure would cause the fans to kick on, to try to cool the system. Gus said that on a Ford, it shuts the fans down. Very skeptical, but realizing they had a 4.9 rating, and maybe they knew something I didn't, I authorized the next diagnosis.Then next day, I get a call from Gus, telling me they had discovered the expansion valve in the A/C system was clogged, but the compressor was fine. He then told me that they needed to put a new fan on also. I questioned the fan, since the prior day he had told me the fan was OK. He then went on to tell me that when the expansion valve plugged, and the system over-pressurized, it damaged the fan. This is when I knew this was just a scam. The electric fan is not part of the A/C pressure system, and the A/C system cannot damage the fans.To make matters worse, they said the car needed the A/C fixed, electric fans, breaks, and spark plugs for a total of $2600 ($350 for the A/C, $900 for the electric fan, $1000 for front brakes, and the rest for spark plugs and misc.)So, RI Automotive, here is the issue: the electric fan was bad, not drawing any air across the radiator or A/C condenser, causing the car to overheat and the A/C to blow warm. You could not diagnose the A/C and read the pressures in the system when the fans were not pulling air across the condenser. In addition, I didn't ask you to pull the wheels off and try to sell me brakes, and I didn't ask for spark plugs you didn't look at.So today, my son and I bought a $211 fan and spent an hour putting it in. Now the car doesn't overheat and the A/C pressures are normal, with the system blowing ice cold air.So, RI Automotive, you simply were trying to scam a college kid and his parents that were trusting you to be fair. You failed morally, ethically, and technically. You should be ashamed of this situation. I hope no one else has to pay $180 to be lied to and taken advantage of.
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October 2023 by Jim B.
Be very careful of this repair facility! My son, who is in college, had an issue with his car overheating. Very quickly, talking to him over the phone, we realized that the electric fans were not working, causing his car to overheat. Because I travel for work, and live several hours away, I asked my son to look for a reputable shop. RI Automotive came up with a 4.9 rating. We figured that they must be a fair place to go. It started with them telling my son it would be $90 to diagnose the fan issue. Since it takes time, and I am out of town, I told my son to go ahead and get it diagnosed. Then, Gus from RI Automotive called my son and told him that issue wasn't with the fan, but with the A/C; it had started to blow warm at the same time the car started to overheat. They told him that it would be another $90 to diagnose the A/C issue. Not knowing what to do, my son had Gus call me. When I spoke to Gus, he told me that the fan was fine, but they thought the A/C compressor was "coming apart", causing metal shavings to clog the A/C system, causing it to over-pressurize, causing the fans to shut down. I questioned this, telling him I would have thought the overpressure would cause the fans to kick on, to try to cool the system. Gus said that on a Ford, it shuts the fans down. Very skeptical, but realizing they had a 4.9 rating, and maybe they know something I didn't, I authorized the next diagnosis. Then next day, I get a call from Gus, telling me they had discovered the expansion valve in the A/C system was clogged, but the compressor was fine. He then told me that they needed to put a new fan on also. I questioned the fan, since the prior day he had told me the fan was OK. He then went on to tell me that when the expansion valve plugged, and the system over-pressurized, it damaged the fan. This is when I knew this was just a scam. The electric fan is not part of the A/C pressure system, and the A/C system cannot damage the fans. To make matters worse, they said the car needed the AC fixed, electric fans, breaks, and spark plugs for a total of $2600 ($350 for the A/C, $900 for the electric fan, $1000 for front brakes, and the rest for spark plugs and misc.) So, RI Automotive, here is the issue: the electric fan was bad, not drawing any air across the radiator or A/C condenser, causing the car to overheat and the A/C to blow warm. You could not diagnose the A/C and read the pressures in the system when the fans were not pulling air across the condenser. In addition, I didn't ask you to pull the wheels off and try to sell me brakes, and I didn't ask for spark plugs you didn't look at. So today, my son and I bought a $211 fan and spent an hour putting it in. Now the car doesn't overheat and the A/C pressures are normal, with the system blowing ice cold air. So, RI Automotive, you simply were trying to scam a college kid and his parents that were trusting you to be fair. You failed morally, ethically, and technically. You should be ashamed of this situation. I hope no one else has to pay $180 to be lied to and taken advantage of.
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September 2023 by Jahniya Dunbar
My experience at RI automotive was awesome. Gus was so kind, friendly & they are super transparent. The fact that they do a free loaner car is so helpful & just makes the experience that much better. There was also no pressure to do anything extra & they helped in any way they could. I was nervous because I don’t usually handle stuff like this on my own but I will definitely be back.Services: Auto water leak repair
