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January 2024 by J. R.
I had new tires and rims installed at the Greenville, NC. Location about a month ago and haven't missed a payment. While cleaning the rims this week I noticed I had a missed matched center cap on one of the rims. They had me drive 90 miles round trip to their location from where I live just to tell me that they would have to order one. At that time I scheduled a rotation and alignment. Went for the rotation and alignment just for them to tell me they couldn't align my car because of bad tierods. I said y'all told me when I first got the rims and tires that you aligned the front but I would need tierods soon. They then tell me they did not align the front end the first time which means I was lied to which really pissed me off so I left the store before I caught an assault charge as I was that mad. When I called a few minutes later and asked for the manager she refused to give me the number for the corporate office and was rude as hell. Well but on one thing, they will not receive another payment until my alignment is done im which i get free alignment and rotations with the package deal, and i get my center cap for the rims im paying $2,300 for. I will never ever purchase anything from r&r tires express ever again and don't recommend anyone else does !!
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August 2023 by Peter D.
Bought a used pair of rims from the Leesburg Florida location I was harassed thru text message for payment and when I called and asked for only 5 days. I was told I needed to bring my rims in to be taken off. These people only want your money and do not work with you. The service agent was argumentative and would not provide the customer service that I received from so great from Jennifer when I went there thru a referral. I will NOT be sending or returning as a customer to this location EVER
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April 2023 by KayKay I.
i had four new tires intalled at the Dothan Alabama, location i don't think they did the inspection they claimed . not even a month later my tires are bald on the inside . and they are refusing to fix the issue. if my front end parts that made the tires wear , was that bad why was that not made aware ? now they want me to continue to pay for their mistakes ? nope . I'll get a lawyer if I have to . Absolutely not pleased with the service . Tires nothing .
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April 2023 by Charlotte T.
I've contacted their corporate office more then once no one answers their phone they messed up my brakes I had to pay a different shop to put them in right and I think their over paying me for tires ive payed over 3205.04 and they say I still owe more 301.56 when they told me last month I owed 362.19 so wear is my 178 a month payment going
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March 2023 by Paisly D.
the reviews are fake.. reviews are fake.i would never and i mean never do business with a company that takes tires after being behind 2 weeks. than they are extremely rude. cecil the manager is an asshole and when i tried to pay one week he acted like they couldn't take my payment. but he made it his business to come to take my tires. i would not recommend this place to anyone. all the money ive giving them and the one time i miss a payment and spoke with them multiple times they come take the tires.
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March 2023 by Mark V.
About Nov 2022 I bought 2 tires from the store on Missouri Ave. Immediately after the install, I noticed the center hub was missing. I immediately called the salesman, named Anthony. He immediately ordered a new on and had it installed. I was happy. Last week, I bought two more tires for the same vehicle. After a few days of driving, the low tire pressure indicator illuminated. As it was after hours, I filled the tire myself with the intent of returning in the morning so they could rectify the situation. The next day, I returned to the store and waited over an hour for them to get the car into the shop to fix the low tire pressure leak. The manager moved the car approx. 20 feet, looked at the tire and proclaimed there was no leak. He did no other tests in the parking lot that I could see. He then came in and told me there was no leak. I was very mad, but I left and told them that I would come back when the tire was low again. 3 Days later the tire was low, my wife had to drive the car up to the shop. This time they brought it into the shop and discovered the valve stem leak. It was repaired. I don't understand why the manager had to make my wife take the time to make a second trip there. (I was out of town so I could not go myself.) She drove the truck home. This morning when I drove the car for the first time after the repair, I noticed that two of the center hubs were missing. I called them up to ask if they would rectify the missing hubs. I was on hold for 17 minutes before a person returned to the phone and said the manager would have to call me back. I said to him - "I had to wait on hold for 17 minutes for you to tell me that. As of now approx. 40 minutes later, no phone call. I strongly suggest that if you are thinking of tires, please save yourself a headache and go somewhere other than this store.
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February 2023 by Regina R.
6 month same as cash and signed up for auto pay each week. Most weeks they would forget and take 2 payments out in 1 week. When the 6 months was up they claim that we didn't make the payment and still owe over 1000. NEVER EVER DO BUSINESS WITH THESE PEOPLE. They are scammers..
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December 2022 by Kelly M.
How you going to call to let them know I no longer need their service & the very next morning ya'll are taking the tires off, which is okay. What is NOT okay is, I have only had the tires 1 mth & ya'll leave my car sitting on blocks. Ya'll don't even bother to put tired on my car. I am now without transportation, which means, I cannot ho to work, being my job requires my own vehicle & then that will lead to I cannot pay my rent & then homeless. That's just really very bad business! Ya'll don't even care! Then your employee straight up lied to my face more than once, PROMISED me he was coming back to put tires on my car. I am defiantly calling my attorney! Merry Christmas to you too!!! See while u will be celebrating Christmas, I will be freezing cold homeless, because of you all!!! I don't have anyone to help me, I cannot afford to buy used tires, so now I am stuck out! The store location is on Moss St. in Lafayette, Louisiana.
