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March 2024 by Chia Wei Chen
I have used Safelite without any issues in the past. This last time I had my windshield replaced with non OE just to save some money. I’m not 100% happy with it as I feel it not as clear but since insurance covered it, I see it as a win win.
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March 2024 by Private Google Account
Took them three visits to fix window sensor after they installed. The original installer scratched the vehicle. Then manager basically dragged me out for over a month then sent to “claims department” who immediately declined for no reason. Trying to debate but who knows. In general this was my experience. I would never use them again. I understand mistakes happen but ignoring the customer and avoiding responsibility is poor business. Beware.
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March 2024 by Scott Bayer
The automated phone service is HORRIBLE. Was hung up on twice and when I did reach a human they dropped the call. Good luck Safelite.
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March 2024 by Harry Leasure
Service and quality of work was excellent
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March 2024 by Em
4 hours for a 2.5 hr service, the remainder of my day had to be rescheduled and cancelled. The last time I came they did not repair the crack in my windshield fully and cosmetically it looked no different. I can’t say I’ll come back.
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March 2024 by Deswin Farrell
Excellent customer service. Job was finished in less time.
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March 2024 by Leo Camelo
Great service
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March 2024 by Shelly Eazell
The guy that came to my house was on time. Actually, even a little early, very professional polite. An amazing wonderful great experience would highly recommend
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March 2024 by Ny’Asia Slaughter
Juan was amazing great tech
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March 2024 by JAMES BUTENSKY
ZERO Rating! NO SHOW!
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February 2024 by Gwen
THIS SAFELITE LOCATION DAMAGED MY VEHICLE * BEWARE *In December I had Safelite come out to repair a tiny rock chip on my vehicles front windshield. Upon repairing, the chip cracked out to 6"+ and the technician simply apologized and said "it happens." He then quickly packed up and left without recommending what to do next. I was then left with a resin mess all over that area of the windshield and a large crack. The following day I went down to the location I scheduled the technician from and inquired about a discount towards a replacement windshield... they only could offer $50 off the replacement and no more. Unfortunately this wasnt satisfactory enough because the windshield replacement cost was over $300 (WA vehicle, I just moved here, I wouldnt qualify for free replacement through insurance.) So I emailed Safelites CEO and got a call back the next day. They agreed to absorb $200 of the replacement cost and scheduled me for an appointmentthat same week.The windshield was replaced and upon receiving my vehicle back, there was two significantly sized dents in the roof, just above the windshield trim. Unfortunately Safelite could not prove they didnt cause this damage. Fortunately for myself, I took before and after photos that showed the vehicle was dropped off without damages.A claim was filed with their insurance as they accepted fault. The repair estimate was almost 6x what a windshield costs for this specific vehicle.I am led to believe the technicians do not take particular care in their line of work at this location. It states on the receipt that the vehicles are vacuumed but mine was not. There was chunks of rubber sealent everywhere on the floor and dash after the fact and a good sized smudge of sealant on my passenger door mirror housing.Customer beware! Take your vehicle elsewhere for glass replacement or make sure to take good before and after photos of the inside and outside of your vehicle before work is performed. I will not be returning to this location and would not recommend anyone I know to come here either. Other Safelite locations may have a better reputation but this one borderline awful.
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February 2024 by Elisabeth Trotman
Horrible Horrible service staring with the manager and employee don’t take you’re car to this place they replace windshield and brakes something else and not give you a report of nothing that was done.
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February 2024 by Carmen Rosa Delgado
This place is the worst and most irresponsible. I took my car to have the windshield replaced and since then my car has been giving me problems because they installed a windshield that is not compatible with the car. I took it a second time to have it fixed and they left it worse, they broke the camera and now my car, a new car from 2022, has the entire camera sensor disabled, all the lights on the screen and I am tired of calling and The only thing they know how to say is that they will call me within 24 to 48 hours and they never call. I will get you a lawyer for abusers and malpractice. Irresponsible.
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February 2024 by Connor Loyd
Ryan was great, service was quick and they even vacuumed my front foot wells. Hopefully i don't have another cracked windshield but I would go back here if i did
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February 2024 by Cornelius Rowell
Horrible Service and Communication! Do and Will not EVER recommend this location! DAVE talks to you like you’re dumb and tries to act completely oblivious! The whole process has been unprofessional from start to finish. Promised to have my car done by the end of day and they didn’t! Left my car outside without communicating to me that it wasn’t going to be done by the end of day! The only good thing I can say is the Technician John did a good job!01/18/2024 Update: my auto windshield wipers aren’t working anymore while it rains!