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December 2023 by 3Points Family Dental
After multiple carriers and tries, Hubert came and picked up my freight with ease. He was wonderful!
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November 2023 by Thomas Payne
Driver wouldn’t drop off kept driving no call or anything customer service wasn’t much help
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November 2023 by Jeff K
Tampa Terminal - 1 Star - My shipment was there approximately 4 days, but I was unable to schedule delivery since literally no one answers the phone.5 Stars for Jackeline and Judi in Atlanta Customer Service :-) Both went above and beyond to get results when things had become very frustrating. Jackeline contacted the right people, and Judi was able to contact the Operations Supervisor who was able to arrange for my contractor to go and pick up so that our delayed project could finally be completed.When my contractor arrived with his truck at the Tampa terminal, the dock worker gave him a cart and said he would have to load the 400 lb shipment himself! The worker said they are woefully understaffed, and struggling to keep up with daily operations.Note to Saia leadership - No need to respond with an apology for the Tampa experience; instead, why not demonstrate your commitment to elevated service levels by adequately staffing and training team members at your Tampa terminal? Setting the tone for high level results begins at the top. Please do better.
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November 2023 by Camilo Hernandez
My workplace is great work to retire. For all of you this is the job to have.
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August 2023 by Richie Boyer
My mower arrived on Thursday they waiting a week later to call me
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June 2023 by William Zajac Consulting
Awful company. Story below - Neither the company below Sven and Son nor the shipping company made things right.I WOULD NOT RECOMMEND ANY BUSINESS SHIPPING PRODUCTS TO USE SAIA LTL FREIGHT. If you want your company to look bad, use them, they won't disappoint.Waste of time - 100% - Probably won't even receive your mattress...Ordered split king mattress with frame for delivery. Their shipper confirmed that our order would be delivered 6/2 with a timeframe. ON 6/2 we were told that it would not be delivered until 6/9 (7 days later). We got rid of our mattress and now we have no mattress for 7 days. We completed a full-refund, the customer service team was able to do nothing, and same thing with the shipper. Overall, this was a huge waste of time, and others have seemed to have problems such as these with shipping after diving into more reviews. Neither companies were able to make things happen to help. In the end, I have no mattress now and have to wait for a refund to be processed. I rarely leave reviews, trust me - don't waste your time or money, go with a company that is reputable, established, and cares about their customers. Sven and Son clearly doesn't care that I don't have a mattress now for 7 days. Major inconvenience.
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June 2023 by Phil G
This "trucking" company which is located les than 45 min away, could not get my scheduled delivery, which was scheduled 4 days prior. When I spoke to the customer service, she advised there were no other trucks available, and they would need another 3 days get get my merchandise to me. What a load!!! When I spoke with the manager he gave me another story. Terrible logistics and they lie. I would never use them again, and companies who use them should beware.
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January 2023 by Paul Venghaus
My shipment arrived to the local warehouse for delivery on 12/21/22 (Wednesday), they waited to call me to schedule delivery until the following day 12/22/22 (Thursday), left me a voicemail requesting a call back to schedule delivery- *mentioned nothing about holiday closures*. I called back as requested on 12/23/22 (Friday) at 9am. Got sent to voicemail until I finally received a message that the company was closed for the holidays.Communication is key, and they are obviously not good at it.
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July 2022 by Scott Chavers
This company is virtue signaling that they support wokism. I will never use them for any shipping needs.
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March 2022 by Kirk Reul
This is the worst company to deal with for delivers or pickups. Where is the zero stars rating. Pickup times are whenever they feel like coming. if they call you and say 30 minutes its really like 3 hours later. You might as well just unload the truck yourself.
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March 2022 by Susan Samlal
They are the worst Freight company ! They first took the wrong address spoken to 6 different people reach out to management they where no use started ignoring my emails may be lose 100 of dollars due to there lack of communication I would never recommend this company to anyone will be reporting your company to the better business b.
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November 2021 by Christina Sweet
Made an appointment for a delivery between 10-2 for Friday. Driver never showed. No customer service call to update me they weren't coming. I called and got customer service who told me they couldn't get ahold of anyone at dispatch. No call Monday either. I called at 3:30 Monday and had to insist that customer service get dispatch.Stephanie at dispatch who made my original appointment said she didn't know until Monday the delivery was not made because she was out Friday. She rescheduled the delivery for Tuesday but never bothered to call, apologize and inform me of the reschedule. I seriously think she didn't understand why I was upset about the total lack of communication. She told me the driver would be in my area Tuesday between 10 and 2. No urgency to get me my products at 10. In the meantime I was out $70.00 on Friday for paying someone to be at my location to properly unload my pallet. Then out my product for the weekend. Just horrible customer service and horrible respect for my business. I would rate this a zero!
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October 2021 by Cahill's Motorsports
LOOK AT MY $9400.00 MOTORCYCLE IN THE PICTURES. ENOUGH SAID.
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September 2021 by Eliot Pollack
Called ahead to let me delivery date. Driver called 30 minutes out. Came on time. Helped me get large delivery in garage. Nice. Polite. A++++
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September 2021 by maverick aces
Absolutely the worst freight I've ever had to deal with. Always late and never calls. We are done. I have no idea how they are still in business.
