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January 2024 by Micah McQueen
The customer service is good until they have your money. Then it’s terrible.
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January 2024 by Reniel Roque
First of all after book by Expedia the hotel charge by Credit/Debit card ONLY two fees, for reservation and for security reason in case of damages in the room. Breakfast not included, only one restaurant with really considerable prices for a Margarita drink. They also don’t offer you pool towels. Hotel key only works till 10, you will need to go front desk
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January 2024 by Abnerys Sangronis
I stayed one night with my family due to a flight cancellation, in the beginning every was looking pretty decent, until I decided to go to the kitchen to prepare dinner, I starting see roaches everywhere in the kitchen, in the cabinet, sink, fridge, even in bathroom! The place was infected! After that I just wanted to go away of that place, with 2 kids was a pretty stressful situation, we didn’t go to the front desk an complain because was late already, and we were really tired after spend our day trying to figure it out our return to home. I do not recommend this place, even if you are in a rush like we were.
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January 2024 by Pamela Fortin
Old time share, not a hotel. There are full-time residents here. Don't fall for the banana in the tailpipe; the pictures are verrry old. Small pool, lots of swimmers.
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January 2024 by Gaetano Javarone
Great experience with the family close to
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January 2024 by Eleanor McCue
This is the worst place to deal with. IMHO the manager at the front desk was extremely rude. I booked a room February 9 and they charged the room on December 27. That should not happen until I check in. When I cancelled they refunded less money than I pad. I will never ever book with them ?. What terrible front office experience to a customer
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January 2024 by Shepard W
Good value for the money but not the most appealing location. Stay here because it was near the airport and Busch gardens. Otherwise there are nicer areas farther awayRooms: I enjoyed the rooms and the onsite restaurant
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January 2024 by solo one
Just stayed here for 3 nightsI was very disappointed first off you pay almost $20 for cleaning fees every night you stay for what you don’t get house cleaning unless you stay for 7days but they charge you the bath towel and rags was dirty the sheets and pillows were dirty we had to go to Walmart woke up to roaches on the counter this place isn’t clean so don’t be fooled by the pictures we stayed there for Christmas very disappointed we will never stay there againRooms: Very disappointed bed sheets dirty please clean the sheets and bath towels went to the front desk and told them that’s when we found out they don’t do house cleaning
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January 2024 by john kentgen
Rooms: Musty smell and room . Refrigerator leaking. floor dirty. Furniture old and uncomfortable.
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January 2024 by Charlene Gibson
When we checked in, our reservation couldn't be found. The security gate and the front service agents were diligent. Once provided the reservation number, they found our room.The path to the room was a bit scary (im afraid of heights) as we had to walk alongside the building, and the walkway was narrow on the fourth floor.The room was spacious, and the layout was nice. It's a little dated but well maintained.It was a bit noisey, as you could a lot of the outside noise from the walkway, when in the bedroom.The bay view was incredible. We enjoyed the balcony overlooking the bay. Waters were clear, so clear we could see the fish.I saved the information for my next stay. Be prepared for the resort fee. I'm not sure why we had to pay a resort fee, as they didn't offer any resort service (still scratching my head on this one).
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January 2024 by Jasmine Amos
Beautiful hotel on the water! Our first room had a lot of lovebugs in it, they immediately got us another room. Clean and quiet rooms, AC worked great. The kitchenette was nice, we were able to cook our own food instead of eating out at every single meal. The cupboards were stocked with basic cooking necessities and dishes like pots, pans, plates, silverware, etc. Would definitely stay again!Rooms: Clean and quietNearby activities: Right on the beach in Tampa, easy to travel to Clearwater or anywhere else.Safety: Hotel security at the parking garage.Walkability: Beach area and small boardwalk out to water.Food & drinks: Convenience area with snacks and drinks at lobby. They also have a bar.Noteworthy details: They were very friendly and accommodating.
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January 2024 by Catherine Lindsay (Shelly)
Nearby activities: Down by the pool there is a bar, and they serve a whole menu of different foods.. frozen miami vice.. $14Fish tacos... fries.. food was great.. drinks are a Lil weak and on the expensive side
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January 2024 by Stefan HENDRICKX
Normal, small bar for a fairly good lunch, nice surfer beach
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January 2024 by Lisa Clayton
We have stayed at the "place" probably more times than we should have. Years ago it was "OK" - great view and discounted rooms available during non peak times. The past 2 visits have been absolutely horrible to the point we will never book again. Last visit was for 7 days - rented 2 bedroom bay view WAY in advance to ensure we received the room requested. Spoke to front desk multiple times prior to arriving and when we arrived THEY RENTED OUR ROOM TO SOMEONE ELSE and put us in the dirtiest nastiest room I have ever seen. Mind you not many 2 bedrooms available and moved us into another room that was just as bad. NEVER AGAIN!
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January 2024 by LEIA ESTRELLA
Wow this place smells of old urine in the halls. Rooms are really lacking. Lifting paint on bath and horrible
