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February 2024 by Thomas M.
Customer care isn't their thing! Just God-awful, disrespectful, and horrendous service when you call their 800 number!
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February 2024 by Alexandra Hardy
Roman was amazing! So helpful and explained everything in detail. Very patient and has a positive attitude that makes it so easy to go through the process. If you come here make sure to ask for him. He will make your experience truly wonderful!
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February 2024 by Ms. Claribel Martinez
Roman, exceptional sales associate with an outstanding work ethic and an amazing vibe, thanks, CMartz
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February 2024 by Alan Mills
Kay was absolutely great! Best service I ever had!! So Happy!!
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February 2024 by Vali Leibovici
Roman Is an excellent personWith great customer service but more importantly that he knows the job
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January 2024 by Christy L.
As soon as I walked in, I was immediately greeted by Emily. I needed to upgrade my business iPhone and repair my personal iPhone. She helped me with both issues and had me in and out of there in less than 15 minutes. New phone in hand and a repaired phone, finally working again. I greatly appreciate the acknowledgement when I first walked in and her courteous manner during the entire exchange. Please treat her well. She's a keeper.
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January 2024 by Mary Badonsky
After a stressful day of getting my phone and friend’s phone pickpocketed, we went to the TMobile store to get new phones.I’m happy to report that Robert could not have been more helpful, caring, and he truly took care of us. The customer experience was over the top and we are truly grateful he helped us on such a stressful day and turned our day around.
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January 2024 by Danielle K.
Robert was SO helpful and efficient! My friend and I came in after having our phones stolen at Gasparilla and he was so caring and personable relaying our options and the steps to getting a new phone with no scams, upselling, etc - just pure honest support! Thankful for this seamless experience after the day we had.
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January 2024 by Shirron Brown
Giovanna was awesome, addressed all of my needs and service with a smile.
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January 2024 by Kevin McCall
Robert at the store was ever so helpful and patient. Was very friendly and brings a great energy. He really gets one hyped for a new purchase. Especially after so long of having the same old same old, he brought excitement for my purchase. Thanks Robert!
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January 2024 by Lauren S
Do not go to the store if you can help it. The service is absolutely terrible and every time I have tried to come here I end up having to go to the international mall location where they actually have customer service and respect.
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January 2024 by Ryan Hasting
Giovanna was very helpful, and made the process of trading a phone quick and easy.
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January 2024 by Nathaniel Sadler
Roman was amazing!!!! We needed help switching to a temporary phone!!!! Haven’t gotten this service in a while!!!
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January 2024 by Dae
I came in to T-Mobile today needing assistance with reactivating my phone and Roman was such the expert help! He was more than understanding and went above and beyond to assist me. Thank you Roman!
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January 2024 by Melissa Diaz
Giovanna was super helpful. I was in crunch for time and she did everything in less than 30 min. Really kind
