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April 2024 by Christian Joel
I have to wait 1 hour for my food. They only had 2 employees... Not going back
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April 2024 by Jacina Sanchez
Disgusting! EVERYTHING was dirty!!! The food order was wrong on a couple of items. I'll never go back to a Steak 'n Shake because their businesses have all gone downhill.
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April 2024 by Keven Carter
I used the app to order a double steak burger combo. The food was so cold and nasty. Fries had way too much salt on them and hard to chew. The burger had too much ketchup, mustard, mustard, and mayo. It was dripping everywhere. The store only put one napkin in the bag. Had to use the drive thru because the lobby was closed. I also been trying to get my free speciality shake for my birthday and the shake machine is always broke. Which staff claim is done. Which the owner needs to get fixed. It's been like that for over 2 weeks and it's a shame the owner to cheap to buy new. But wants to keep raising prices. It cost me $9 for a combo meal that I couldn't enjoy. Plus the sloppy burger ruined my new white church shirt with mustard stains and ketchup stains. I would never go to this location ever again!! The staff was rude and snotty when you ask a simple question when is their shake machine going to be fixed. You can't even speak to a manager because of short staff and they are fixing orders.
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April 2024 by CaughtMeFr0z3n Ÿt
slowest place ive ever been to coming from a fast food worker working in one of the busiest places
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April 2024 by Shamese Tyler
There isn’t one form of intelligent life working here. Every single time I have ordered there’s an issue with my order and they take 20+ minutes to correct the problem. Last time was my last time here!
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April 2024 by Henry Henderson
Food was atrocious! I actually barfed less than 30 minutes after eating it.
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April 2024 by Carla Collier
Ordered online using S&S app to be delivered. 2 1/2 hours later food arrived only to have three different Dashers handling it they could not find a hospital which is a major hospital, 4 miles away. Food was cold also was missing food and the driver spilled half of a milkshake all over himself so we only got half a shake, and never said anything he could not speak English when we tried to communicate with him.Called requesting refund and was told they couldn’t give it to call corporate. Tried corporate number to only find it’s not working you have to go through their online feedback which I have done.
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April 2024 by Christopher Jerome
The location is perfect the only issue is the staff and management that work inside. If you want to eat here you are better off maybe doing the drive-thru as they don’t pay attention to the lobby, also if you have a online order also go to the drive-thru. I was at this location to pick up my online order and as I walked inside they where 4 others doing the same and 4 who had in dinning room orders and the 3 workers and manager where only focused on the drive-thru and even after getting their attention, they still ignored us in the dining room, and acted like it was an inconvenience to help us. If I could offer any advice, I would not go to this particular location maybe try another location.Parking: A lot of parking space but again better off doing drive-thru or just going to BK or McDonalds just down the road.
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April 2024 by Holly Gail St.George
They're busy but fast. You order your own on their ceosk.
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March 2024 by Paul Scott
The original smashburger! Best burger for the price anywhere.
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March 2024 by Mary Roberts
Most of the staff here was standoffish. However the cook that made our food was the only person that seemed to care about his job and the quality of service we received. Did not like the fact you have to put your order in the computer as you walk into the restaurant, then scan a code to get your drink, and then scan code if you want a refill. But the tables were clean and there was no wait for a table.Kid-friendliness: There are quarter gum ball machines, $0.50; I believe that has balls and some squishy toys also there is a claw machine.
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March 2024 by Jay Arlington
Honestly, I don't know why anyone would go here.. The food is nothing special, and the inside is, I guess, supposed to be like a Retro burger style type of place. I will not recommend this place. ?? If you pass by one, don't even think twice about going in unless you're starving.. so many better options are available.
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March 2024 by Joe Valencia
No milkshakes available? Service very subpar as if worker didn't want to be there.
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March 2024 by Lillian Manix
If I could rate this steak ‘n shake location a 0 I would. The service is horrible i’ve been waiting on two burgers and some fries for 55 minutes and when I mentioned it to the worker he said he will get it started as if he has not even began yet. The guy was very nice but the restaurant is extremely disorganized! We got our food and the large fries were halfway full and cold. Will not be going to this location again and I don’t recommend.
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March 2024 by Gavin Blower
Rude to customer I waited 5 min in drive thru before placing an order.
