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February 2024 by marybeth pia
They were nice and fast
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February 2024 by Logan Boyd
Terrible service. Everyone think their powerful bc they tow ppl cars and hold them hostage.Had to wait bc they will drag and take their time no matter what. This place needs new management. Hiring ex cons and low life’s make dealing with these folks a disaster.Highly recommend to avoid at all costs.
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February 2024 by Kay Fox
David was wonderful, very kind and considerate of my situation and provided nothing but support and encouragement as well as shared stories that helped and related to what was going on.
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October 2023 by Augusto “David Jr.” Robles
Great service and awesome place for live music ??
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October 2023 by Jeffree Jarquin
Great service
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September 2023 by Taryn Vecchio
Elena (sp?) - my girl with the sloth shirts, made a very stressful situation (the totaling of my husband's car after he was t-boned) as little stress as possible for us while collecting his things, taking pictures of the vehicle, etc. She really knows her stuff and she is a kind and empathetic individual who made us laugh once she saw me starting to get choked up. Ya'll are wonderful in my book, as long as she's working there! ?
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September 2023 by Mike Stevens
Worst place to have your car towed to.They will tell you one thing in person and another once you are there. They lie and have some employees that are miss informed. Terrible service and would not ever use this tow yard.
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July 2023 by J Trip (The Great Reviewer)
They tow cars. Now the cheapest but a good job
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July 2023 by Brad Stone (402Trails)
Quoted $160/hr and billed $250/hr for dozer move. 4hr move was $1005 not $640 as quoted
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July 2023 by Mark Parry
Was easy to retrieve my vehicle ftom their lot on Nebraska Ave. Only issue was they did not have change to break a $100 bill for $41 dollars.
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April 2023 by Maysee Huynh
Ridiculously terrible service. I called many, many times only for no one to pick up. I was not able to get a hold of someone until the next day. Once I was finally able to make an appointment, the attendant was extremely slow and unresponsive. I came early to the appointment and it still took almost three hours to get my car. Also, the attendant was either incompetent and does not know how to count money or they were trying to scam me out of another $20. At the end, they even gave me the wrong receipt for someone else’s car. Either way, terrible service and terrible business. Company full of vultures.
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March 2023 by Elena Khutaba
Stepps is nearly impossible to get ahold of. I have called over and over and every time wait for nearly an hour and then my call gets dropped. If you’re towing someone’s car you’d think you’d want to be more reachable
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January 2023 by Tracey Carpenter
Woman who works in the office is very rude. There is no reason to treat people badly when they are already dealing with problems or they wouldn't be in this situation. She acted as if I was going to steal something out of my vehicle, that was totalled. Had to sit there and make a list of everything I took out.
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January 2023 by patrick planthaber
Horrible customer service, lady in office rude, offensive and down right nasty to deal with. Scum of the earth
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December 2022 by Bre Harris
I handle claims for many dealerships and have to deal with tow companies daily. Stepp's has been the most pleasant, friendly, and helpful tow company I have dealt with to date! Their customer service is wonderful. I wish all tow companies were this pleasant to work with.