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November 2023 by Alexandra “Alexa” Love
They did not want to help at all with the sun hut protection plan, told me they can not do online orders for the same sunglasses that I have. While in others sunglass hut they were smooth with the process. Very unprofessional behavior in this particular store!!! Beware.
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November 2023 by Siobhán Cusumano
This place is listed as opening at 10am and I’m sitting here at 11:18am and the gates are still down and locked. When I asked a neighboring store they said that no one ever shows up before 11:30.
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August 2023 by Celia Bateman
Excellent sales assistance, great selection and prices.
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July 2023 by Mike D
They will do all they can to not accept your return as if the store employees are getting incentivized for not accepting a return.My recent attempt to return a product to Sunglass Hut turned out to be a frustrating ordeal, despite what should have been a straightforward and simple process. I am disappointed with the way they handled the situation, leaving me with an unpleasant impression of their customer service.From the outset, I followed all the necessary steps to make the return, providing the original receipt and ensuring the item was in pristine condition. However, instead of facilitating the return smoothly, the staff at Sunglass Hut seemed to create unnecessary problems.Firstly, they appeared unaware of their own return policy, causing delays and confusion. It felt as if they were making up rules on the spot, making the return process needlessly convoluted.Secondly, the lack of communication between their staff members only added to my frustration. I had to repeat the same information multiple times, which wasted both my time and theirs.What was supposed to be a simple transaction turned into a headache, leaving me questioning their commitment to customer satisfaction. I expected a seamless experience, especially from a reputable store like Sunglass Hut. Unfortunately, they fell far short of meeting even the most basic expectations.I believe that a customer's return experience should be hassle-free and met with understanding and courtesy. Sadly, my encounter with Sunglass Hut was anything but that. I hope they take steps to improve their customer service and streamline their return process in the future, as this experience has left me hesitant to shop at their stores again.I advise others to proceed with caution when dealing with returns at their stores and to be prepared for potential challenges.
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June 2023 by Ahmed Ess
Got my Ray-BanVery helpful and super friendlyWill be back to get my wife a sunglasses for her birthday
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March 2023 by Al Chumenti
The Sales Rep. Was awesome. I difintly will come back again!
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February 2023 by Odessa Ault
Walked in too the store at the Tampa international mall. The women helped me right away. When the glasses were to big she adjusted them to my size. I love my new sunglasses. No light glare, very dim and clear.
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February 2023 by Google user
was at this store yesterday, January 23th 2023 around 7:30. Kayla and the two boys were fantastic. They gave me the best costumer service since I moved in the US. Also, Kayla helped me a lot to decide on a pair of glasses as I had no idea what I wanted. She is awesome. I probably tried on 20 pairs of glasses and the three of them didn’t mind. Not only that but they were trying to help me find the perfect glasses by suggesting me different pairs of glasses. Thank you for your help!
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January 2023 by Gerry Griffin
was at this store yesterday, January 23th 2023 around 7:30. Kayla and the two boys were fantastic. They gave me thebest costumer service since I moved in the US. Also, Kayla helped me a lot to decide on a pair of glasses as I had noidea what I wanted. She is awesome. I probably tried on 20 pairs of glasses and the three of them didn’t mind. Notonly that but they were trying to help me find the perfect glasses by suggesting me different pairs of glasses.Thank you for your help!
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January 2023 by Robert Sanchez
All of the staff members were amazing. The store was inviting, clean and fun! My wife and children had fun trying on sunglasses and will return for more purchases.
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January 2023 by Danny Quinones
I had an issue with a web order, and Tonya was able to get everything resolved for me. She had a few other customers in the store and was able to assist us all efficiently and professionally. I will no longer just order online, and will continue to shop at this location.
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December 2022 by Rolando A
If I could give them a 0 star I would, they sold me sunglasses that had three finger prints on them between the tint and the glass so no way it would come off and I returned the next day to the store and they told me without the receipt they can't even exchange it, I paid with a card and they didn't look in the system because they don't keep that info, normally everywhere else they would at least give you an exchange without a receipt, but not them, I even showed them my credit cards transaction history but it meant nothing, they started to be very rude and threatened to call security.
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December 2022 by Matt Hale
Yasmin was an outstanding sales representative!! She was so nice and helpful in helping me find the perfect sunglasses. Haven't had this good of customer service in a VERY long time. The world definitely needs more people like her. Will continue to shop at this Sunglass Hut going forward!
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September 2022 by Aliya Karim
Taylor who works at International Plaza and Bay Street is a great sale agent, he was quick and easy to understood what kind sunglass we were looking for. He was very helpful and patient.
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July 2022 by Brandt Harding III
Outstanding friendly server, with absolutely no pressure to make a purchase. My daughter tried on many, many, pairs of glasses before landing on the RayBans she picked. The staff was patient, professional, and very informative every step of the way.We will be back, most probably to get lenses ordered for my RayBans, so they can be replaced.Thank you!!!
