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February 2022 by Maria Gomez
The customer service representative was not helpful and was quite rude. I went into the bank trying to resolve an issue i was experiencing and I was inquiring how to transfer an amount to another bank as I was not pleased with hold times on the phone being 2 hours. She told me she didn't have a magic number and I would need to call customer service and to try and calm down as I hold for 2 hours. Very unprofessional, and disrespectful to me as a customer that had questions and concerns. I have never had an interaction with a representative like this in 10 years as a customer. I will be filing a complaint directly with the bank on this representative.
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January 2022 by Angela Kemner
The woman there in the business banking department is not pleasant and not helpful. They want to pond you off. She gave me some number I had to wait on hold for 2.5 hours, because I couldn’t get in my account and the lady said the bank could of handled the issue, but instead they pond me off because they don’t want to deal with customers.Very disappointing. I will start checking out new banks for my business account.
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October 2021 by Sady Fernandez
I had an amazing experience at this branch. I was looking for a line of credit to consolidate my credit card debt and Tania Gallardo was the best helping me with all the paper work and following up to make this possible.Also, thanks to Raul and Stephanie. My experience was the best at this branch!
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September 2021 by Tj Phillips (Live4Chaos)
I dropped by their outdoor ATM to deposit my rent payment. As soon as it took my money the ATM crashed and it did not return my money or deposit it into my account. I saw employees inside but the front door was locked, so I knocked and said I needed help. I was ignored for 5 minutes until who I am assuming is the manager came to the door and wouldn't even listen to my problem. He barked at me to call the support number and slammed and locked the door in my face. I recommend not only staying away from this branch, but finding a more caring bank to bank with in general. I have never dealt with nastier employees.
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August 2021 by Gwen Hughes
I just took a check to cash. This was the most bank and incompetent workers I have had to endure. I asked for her branch managers card. She gave me hers, then hung up on me when I called to ask for the manager. Is it any surprise no one will use Suntrust!!
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August 2021 by Bay City Autosales
one of your members walk into our store buying a car from us with a personal check, we call this branch to verify it was a real customer real and a account because people do fraud, the lady that answer the phone rude to the point of being offended she denied to help us, telling us that we can look at the customer bank stats and account on the customers phone, FYI people fraud on that all the time, get some basic training to your employees on how to handle situations and of course on customers service, she was very rude with a loud voice, we called suntrust on their customer service line 1800 and they were able to help us very gentle and accordingly. after reading your reviews your customers service on this brancg its simple BAD.
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January 2018 by Todd Richardson
Wait , wait ,wait