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November 2024 by Chase Stormraven
I want to thank this Truth for being the worst one I've ever been to. 90% of the time I come to this Bank neither of the outside ATMs will work. I love having a bank that I can't deposit money in it's so much fun
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October 2024 by Jonathan Gonzalez
I had an outstanding experience with Erika, who truly exemplified what exceptional customer service should be. From the moment I reached out, she was attentive, knowledgeable, and incredibly friendly. Erika took the time to listen to my concerns and provided thoughtful solutions. Her prompt responses and willingness to go the extra mile left me feeling valued and appreciated as a customer. It's rare to encounter someone who genuinely cares about their work and the people they serve, and Erika certainly exceeded all my expectations. I wholeheartedly give her a 5-star rating for her remarkable service!
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August 2024 by Larry Huffman
Always nice and courtesy tellers. Only issue I have is they are understaffed during busiest times.
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August 2024 by Michael Theut
Loraine and Erica very professional bankers here at Truist . Ask for them not anyone else ! They solve your problems and give detailed information. I recommend them
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September 2023 by Andrew Abodeely
Lousy customer service. I went in to open an account. There's one woman sitting in a customer. She sees I'm sitting there. After half an hour I stand up and ask her if she's the only one. Not looking up from her computer she says yes and I won't be available for 3 hours. Instead of getting up and saying hey I'm with somebody right now and I'm going to be a while she just chose to let me sit there and if I hadn't said anything I'd still be sitting there!
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September 2023 by Meg LaPeer
Went through the drive-thru the other day to pull out a large sum of money, as I do every month. The woman, who I assume is the branch manager, told me she couldn’t do that large amount through the drive-thru. I asked her when did that start because I do it every month at other branches. She told me it’s always been that way and to go to the other branch then. I immediately called corporate and they confirmed that no limit of money through a drive-thru transaction was ever in place and in fact they looked through my history and saw my monthly withdrawals of large sums through the drive-thru. I went in today to close all of my accounts, because honestly, banking with Truist has been inconvenient and this was the tipping point I needed. The same woman was in there being antagonistic loudly bragging about our interaction to her coworkers. Good for you, lady, you must be so proud of yourself that poor customer service and attitude is driving off customers. Looking at the other reviews, it appears I’m not the only one she treats rudely. Don’t forget, this is the customers’ money you’re handling, not yours and not Truist’s. Avoid this location and this bank if you’re wise.
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February 2023 by see see
This branch works very slow!
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December 2022 by Sean Zha
Worst bank ever. Long line, useless ATM and rude service. Please leave this state
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November 2022 by Keith Andersen
Since the merger they really haven't done anything extraordinary to help their customers get things they need like a medallion stamp for Stuff
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February 2022 by Maria Gomez
The customer service representative was not helpful and was quite rude. I went into the bank trying to resolve an issue i was experiencing and I was inquiring how to transfer an amount to another bank as I was not pleased with hold times on the phone being 2 hours. She told me she didn't have a magic number and I would need to call customer service and to try and calm down as I hold for 2 hours. Very unprofessional, and disrespectful to me as a customer that had questions and concerns. I have never had an interaction with a representative like this in 10 years as a customer. I will be filing a complaint directly with the bank on this representative.
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February 2022 by Joel Bartimmo
Dysfunctional operation. Very slow and impersonal.
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January 2022 by Angela Kemner
The woman there in the business banking department is not pleasant and not helpful. They want to pond you off. She gave me some number I had to wait on hold for 2.5 hours, because I couldn’t get in my account and the lady said the bank could of handled the issue, but instead they pond me off because they don’t want to deal with customers.Very disappointing. I will start checking out new banks for my business account.
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October 2021 by Sady Fernandez
I had an amazing experience at this branch. I was looking for a line of credit to consolidate my credit card debt and Tania Gallardo was the best helping me with all the paper work and following up to make this possible.Also, thanks to Raul and Stephanie. My experience was the best at this branch!
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September 2021 by Po Panda
Bad business going into detail can’t fix the prejudice I felt there.
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August 2021 by Gwen Hughes
I just took a check to cash. This was the most bank and incompetent workers I have had to endure. I asked for her branch managers card. She gave me hers, then hung up on me when I called to ask for the manager. Is it any surprise no one will use Suntrust!!
