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January 2024 by Yoel Saborit
Had an amazing experience buying gifts for Christmas thanks to Jose who helped me a lot . He was very Professional and Respectful at all times . Thanks again.
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December 2023 by Alan Suarez
Although the wait can be challenging because there were only two associates assisting customers when i visited the store, Chris really made a difference by providing excellent customer service, he was very knowledgeable and efficient.Thank you
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December 2023 by Bella
Alan helped me with my upgrade this evening—such a quick and efficient trip! He was kind and extremely helpful.
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December 2023 by C L
Great, knowledgeable, friendly and professional service. So glad I came to this location inside the mall!
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November 2023 by Jessica pro
Brandon and Jacob were absolutely amazing reps to work with! From their compassion to my difficult situation to helping me make sure my family’s devices were protected with protection 360 and going over the offers and benefits that I am eligible for. Highly recommend this location specifically for these two!
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November 2023 by Nelson Portes
Hate to go to this store, avoid it, they do not care about the customer and they don’t care about the services. Spend more than 3 hours and it was a waste of time. And after my complaint they told me “you always have the option to change to another company”. You know what? . I’m going to do it. I’m done with T-Mobile, I’m taking my corporate account to another company. Bye
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September 2023 by Chris Bauml
Legitimately had a great experience here. We popped in on a Monday afternoon to review our bill and purchase new phones for my wife and I. Kevin helped us out and was fantastic! It was a surprisingly painless experience and between reviewing our bill, purchasing new phones and getting our old phones copied to the new ones, it only took about an hour - hour and a half.
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May 2023 by Chad Jackson
It’s always something with the service here. First I came to get a phone and was ignored then they deny me the screen protector replacement from the insurance I paid for. Its just always something new. Gotta stop coming to this one
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April 2023 by Danny Rodriguez
I recently had the pleasure of interacting with one of your mobile experts, and I cannot say enough good things about my experience. Oscar Trevino went above and beyond to ensure that I had an outstanding customer experience and that my needs were met.From the moment I walked into the store, oscar greeted me with a warm smile and a willingness to assist me. They patiently listened to my questions and concerns and provided me with clear and concise answers. Oscar demonstrated a deep understanding of T-Mobile's products and services and was able to offer personalized recommendations that met my unique needs.What stood out most about was their dedication to ensuring that I was fully satisfied with my experience. They took the time to explain all the details of my plan and helped me understand how to get the most out of my phone and service. Oscar also provided me with valuable tips and advice to help me optimize my usage and save money.Throughout the process, Oscar maintained a positive and professional attitude that made me feel comfortable and confident in my decisions. They went the extra mile to ensure that all my needs were met, even following up with me after my visit to ensure that everything was still working well.I am truly impressed with the level of service and expertise provided by Oscar. They are a valuable asset to T-Mobile and a shining example of what great customer service looks like. I will definitely be recommending T-Mobile to my friends and family, thanks to my exceptional experience with Oscar.Thank you again for your outstanding service, and please extend my gratitude to Oscar for their exceptional work.Sincerely,Daniel R
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April 2023 by Kriztina T.
Horrible customer service. Dude that was helping me didn't seem to know anything and also didn't seem to want to be there. I just left without getting assistance because I was over how d*** he was acting - headed over to another T MOBILE and they hooked me up! Skip this spot.
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April 2023 by Melissa Madick
My family and I were visiting Orlando, my daughters phone stopped working and she wad in a panic. We blew thru the door 3 min before they closed and John was right on the money with how to fix the issue. He quickly fixed it, handed it back to my daughter and we all shared a good laugh on the "issue". My daughter acted as if John had handed her a million dollars when her phone screen was lit up as he handed it back to her. Thank you John, for being so nice and helping us out that evening so close to closing! You are an asset to that store front!!!!
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March 2023 by Rich Ziegler
Worst tmobile store. Traded a device in store, but the store never shipped the trade in to the warehouse. Employees were completely uncooperative and deceptive during the investigation. Refused to return calls or allow me to speak to a manager for two weeks. Store was rude and uncooperative with tmobile support during a 3way call. They did not follow normal protocols and advised they "bulk ship" trade ins instead of using individual tracking codes provided. I do not recommend this store to anyone!
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January 2023 by Katie Weichert
Not only taken advantage of by a snake oil salesman by the name of Oscar T. He up sold everything and I was stupidly trusting. When he went to sell me insurance on the phone, I agreed but told him I heard Apple Insurance was good too. He stopped and asserted that the Apple plan was EXACTLY the same and the cost was same as theirs, $18.00. Bold faced lie! I trusted him and purchased it only to find out Apple was $13 and $100 less than T-Mobile deductible. I never asked him about cost, so it wasn't that he "made a mistake" or can claim he didn't know. He volunteered this info. Also, this shady kid called me "Hon" throughout the entire process. I am 54 yrs old and a grandmother. Total disrespect, patronizing and deceptive. EJ, manager apologized and fixed some of the issues when I returned the next day. If you go to this store, just stay away from Oscar
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December 2022 by S. Perez
We walked into the T-Mobile store inside International Mall curious about promotions and eager to maybe switch phones.The place was pretty busy but running smoothly and it didn’t take very long until we were helped by Jacob and EJ.They were amicable and very accessible to our never-ending questions and doubts, which they helped dissipate greatly.Jacob was a breath of fresh air. EJ is one of the managers there and it definitely showed in the professional and warm approach we received from him. He was very helpful and thorough with us while also assisting Jacob throughout the transaction. Definitely 5 star customer service that made a difference.
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December 2022 by prasha1985 Jb
I want to start by saying, Errison the current store manager at the international mall needs an immediate pay raise.... He is one of the best in the business when compared to global standards just not in the USA, to have established an emotional connect with customers like me and going above and beyond to ensure customers are his top priority and sticks to his words and means business in what he has to offer.Truly speaking all the 4 of us who went into the store including my friend are a proud T mobile customers ONLY because of the way Errison presented himself and making us feel that the human connect is beyond business!!!From the bottom of my heart,Thank You Errison for creating an unforgettable experience and our best wishes to see you reach greater heights in your career!!You simply have the caliber to make it big with immense support from your customers I'm sure!!!Brand T mobile goes one notch up, thanks to the international mall store manager Errison!!!
