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October 2023 by Camila Cimetiere
I returned a phone on 09/11/23 and today 10/03 I haven’t received the refund( supposed to take 72h) I have called t-mobile customer service three times and they say it’s pending… lie ! I did not purchase the phone online! They even sent me a tracking link to check the status of my return… nothing was found because again, the phone was given to a “Tmobile expert” at this store, it was not shipped anywhere. Now, I need to go tho the store again to check what happened and get my money back !!! ?
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September 2023 by Nate Klingler
My phone decided to take an unplanned trip to the ground while traveling. I stopped in to this location to get it sorted out, and Nicole was able to help me right away. She was friendly, knowledgeable, and quickly helped me with what I needed.
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September 2023 by Gaudy Escobar
DON'T waste your time and money with this companyI used to be a member of Sprint since 2013 , but when T mobile took over sprint this is a big mess and scam I used to have an Ipad pro 64GB and then got an upgrade to a Ipad pro 256GB (which I pay for) after 2 years of having the device an incident occur with it , paying the insurance I can make a claim with assurant and pay my deductible now they are sending me the wrong/old device (64GB) because this is the device tmobile got on their end with the old IMEI number of the ipad something that the insurance company and me don't understand because we got the correct information of the device including the IMEI number.Now Tmobile agents and "supervisors" are telling me that theres nothing that they can do to help me that I just have to accept the old device and that's it.They're stealing in our faces without caring.After this is stupid to someone keep letting this rats take their money.RATS RATS RATS RATS RATS RATS RATS RATS RATS RATS RATS RATS RATS RATS RATS.......
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August 2023 by Linda Homer
Love the staff they are very knowledgeable and professional.
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July 2023 by Christina Catalano
I got my phone from them they had it ready by the time I got there great service
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April 2023 by David Smith
Really helpful, offered good advice and didn't try and sell something we didn't need
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January 2023 by al Woodall
T-Mobile is a very reliable phone service, except for the after hour operators in Vietnam.
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December 2022 by Kesha Thomas Williams
Justo Figuereo provided exemplary customer service. He was very knowledgeable about the different promotions and plans. His professionalism and outgoing personality was well appreciated by my daughter and I. We truly enjoyed our experience!
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December 2022 by Larry Gamble
These guys help me set up my new Samsung Galaxy phone did it very quickly and with no problems.
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November 2022 by m. k.
this is my favorite location im not sure about the bad reviews i never had a problem there. very nice people that work there, and helpful.
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October 2022 by Cathy Harris
Justo was soooooo helpful and kind and made my experience at T-Mobile absolutely the best?
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September 2022 by Chelsea Crockett
This was the best customer experience I’ve ever gotten. Viviana was such a pleasure to have work with me and she helped me accomplish everything and more that I needed. Will definitely come back for her specifically. Wonderful job.
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August 2022 by Maggie Algarin
Staff here is very helpful and knowledgeable! They helped to set up my new phone and find one that best fit me. I wanted a phone with no frills and they didn't try to upsell me at all. Love that they have a payment plan for the phones - easily added on the monthly bill.
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August 2022 by Bibiana Rios
Really quick, I enjoyed having the pickup option so I could get in and out. They had my order ready quickly the same day I ordered it.
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July 2022 by erika sanchez
I'm from miami and been to many t-mobile none compare to the horrible service I experienced here. 3 tech were inside and for 5-8 minutes, I didn't even get looked at while standing like a diot they don't write down your name or give you a place in-line ,super disorganized . I'm talking from 3 different time from being at this store.
