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March 2024 by Paul Reinckens
Ordered Queso blanco, extra on burrito and extra on the side for two other orders. I was given horrible nacho cheese sauce and told they no longer have queso blanco. Not sure why they still have the option on their website when ordering. Didn’t eat our food. Waste of $66.00 dollars. Very disappointed they would discontinue a stable and not update there ordering system to reflect the change. Would have appreciated a call after I placed the order of the change not after I get home and open the bag. Will not be going back anymore.
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March 2024 by Eric Nolen
First I only got one taco instead of two but the worst was the shell. Completely oil soaked and disgusting. Just drives me crazy that the actual hardshell was not cooked properly ruining my dinner. Fail.Edit: After reading some reviews, good lord. At this point I just hope I don't get sick.
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January 2024 by Leon McIntosh
You should avoid this location like the plague. Been going here for 12 years and the last 2 or 3 have been a disaster. Quite literally all they have to do is not serve stale chips and tortillas but for some reason they can’t manage to do that. Will never spend another cent in this location.
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January 2024 by R. M.
I really contemplated leaving a review as we have been a customer of this location for the last 12 years. We've come every Tuesday and up until the last two years things were always great. However, it has been so consistently bad for so long now that I finally felt compelled to share. Every time we eat here, the taco shells and chips are stale. Stale to the point of not being edible. We have had to ask for them to be replaced more times than I can count. The service is sub par, the cleanliness of the restaurant leaves much to be desired and the bathrooms are almost always disgusting. A few months ago we had had enough and started going to the Lutz location. The difference is unbelievable. I highly recommend going to that location if you can. They get it right on all fronts. We decided to give the Westchase location one last chance tonight and ordered takeout. Upon getting it home, not only were the taco shells stale but the bottoms were so soggy everything fell out of them. The chips were also stale and not edible. We ended up throwing the entire meal in the garbage. Such a disappointment and 100% our last straw with this place. I can remember the days when Tuesdays were packed- lines out the door. Now the place is dead. That should tell you everything. It's so unfortunate.
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January 2024 by Diane
Ordered today through Doordash. Called Tijuana flats twice because of missing items but waited 10 min each time and no one ever picked up. My order was wrong - missing drinks, no salad dressing for my salad. Can't even talk to management to resolve the issue since no one picks up the phone.
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January 2024 by Olivia Randol
I placed a mobile order for nachos and found not one but two hairs in my food. I tried to call this branch - not to get a refund- but to kindly let them know what happened and suggest that they wear hair nets. The associate working the phone hung up in my face multiple times. It was not until I *67 dialed the line was I able to speak to anyone. Upon explaining who I was and that I placed a mobile order the associate hung up on my face and won’t answer my calls since. Today’s date is 1/18/24 for reference. I hope management sees this and asks the female employees on schedule who was responsible for this terrible customer service. My last time ordering from this location and a shame since it’s so close to my place of employment.
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January 2024 by Arpit Bhusar
Love the food! Must try the various sauces hereVegetarian options: Tacos, Burritos and bowls
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January 2024 by Chuck Foxx
Food is good but pricey we but what's not anymore lol wife enjoyed the shrimp tacos my tacos were ok and the queso dip was very
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January 2024 by Madison Hargrove
Ordered a salad, chips and salsa, chips and queso, and a drink on DoorDash. The queso and drink were both missing, we had maybe a total of 7 chips, and the salad was incorrect. I understand sometimes things get confused with to go orders but for 90% of the order to be wrong is unacceptable and is only possible by complete carelessness. Having worked in multiple restaurants with to gos and DoorDash, I really cannot understand this amount of mess up. This is not the first time this location has done similar with delivery orders.
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December 2023 by Luis Rodolfo
Great food! I'm happy they made whatever change they made because the food is amazing now. Chill vibe also!
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December 2023 by Lesly Luna
Horrible, dirty, most disgusting place ever, tables were nasty, sticky full of food and drinks, floors as well, and let’s not talk about the restrooms it looked like someone die in there disgusting, the service was horrible. Manager and the whole team throwing F bombs in the middle of the restaurant while guest were there, staff cussing, talking about inappropriate subjects. And the food was disgusting and old!
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November 2023 by Elizabeth C.
Anniversary night and I had to work! Tijuana Flats to the rescue! Hubster ordered on the website for pickup and we had a picnic! I'm trying to eat healthier, so I ordered the megajuana chicken bowl and he got the carnitas burrito. Chicken was a little dr
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November 2023 by Paul “Paul Kodi” Gereaux
Best fast food tacos and burritoes around.
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November 2023 by TheFish Craftsman
Second time to Tijuana Flats and its not what I remember. Everything from the service to the food even the cleanliness of dining room/bathroom all poor. Hard stale chips small soggy porition for burrito. #Still hungry wasted lunch break. Quite discouraging. Over all bad experience will not be recommending this location.
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October 2023 by Kristi Giddis
My BF & I came here with his son and his GF. The food was really good, but the guy there Paul was so loud, so obnoxious and rude. It killed the atmosphere. A woman came in and he couldn’t understand her and he said out loud, “It’s not my job to learn your language barrier.”
