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April 2024 by Elizabeth Moses
Honestly, I’ve ordered from here a few times since I work close. I’ve never been like blown away by their food but the other day I ordered a salad and it was the worst salad I’ve ever had. It was basically just lettuce, cilantro and some chicken. The cilantro wasn’t really even cut very small. I didn’t eat it. I threw it away.The wrap I got was good.
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April 2024 by Madison Moore
I’m an avid tropical smoothie girl. I work in downtown so I’m always going to specifically that location. However, this one on Neptune is close to my house so I go there in my off time when I want a smoothie. I truly have to say the Neptune location has gone completely downhill. Every-time I get the island green smoothie it literally tastes like blended water (and I know it is not this smoothie specifically because I get it in the downtown location once a week and it tastes AMAZING). I filled out an online survey to recieve a $1.99 coupon on my next smoothie with the purchase of a food item. I go into the Neptune location and the girl with glasses working the counter was beyond disrespectful and said I couldn’t use it and her reasoning made absolutely zero sense. So I walked out and bought nothing specifically because of the disrespect. I used to love going to the Neptune location so it’s definitely upsetting.
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April 2024 by Samantha
Tropical Smoothie Cafe has always been a staple for my husband and I when we are out and looking for a quick bite to eat. That being said, this location was the worst we have encountered. The woman started off by rudely not allowing us to use a promotion we had received and then did not allow me to pick a side for my food order. This irritated me and was odd compared to other locations, but was not the biggest issue I had. I then proceeded to open the wrap I had ordered and found an employee’s hair intertwined in it. This made me no longer want the food from this establishment, so I showed them the hair in the food and asked for a refund. The employee was very rude and reluctant to give me my money back. It took far too much explaining on my part to get a refund for something that clearly had been mishandled on their behalf. As someone in customer service myself I found the behavior of the employees and cleanliness overall to be terrible. I do not recommend this Tropical Smoothie Cafe location.
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March 2024 by Sharon
Today was my first time ever going to a tropical smoothie café. I really hope that this location is not a good representation of the entire franchise. I was aware of the promotion where you get a free smoothie with a food purchase so I figured I would give the cafe a try. I ordered the super green Cesar and added avocado and an apple and banana as sides. When I received my order, there was literally two slivers of avocado on the top. I mentioned this to the gentleman who prepared my salad and he informed me that there was additional avocado throughout my salad. This was not true. (Also, one of the slivers had already started browning.) The apple I received was bruised and I never received the banana - but I did notice that the selection of bananas looked atrocious! I am really disappointed with my purchase. If I do return to Tropical Smoothie Cafe – it will not be to this one.
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January 2024 by Prep Life
Great service and food is always prepared correctly and taste great. Ramya & ABBAS always do a great job.
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January 2024 by William B.
amazing food and amazing service!!! Always delicious and made fast. The workers are very nice.
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December 2023 by Joey Douglas
I was hoping to come in today to get my birthday reward of a free smoothie. I walked into the restaurant at 8:30 (they close at 9:00) and was told quite rudely and without reason that the store was closed. Why is the door unlocked if you’re closed and you don’t have a sign up or anything? I was really looking forward to my smoothie all day. Happy Birthday to me I guess :(Sincerely, Disappointed.
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October 2023 by Ivelisse Rondon
I came here to do an Uber eats order I threw a can in the garbage before confirming the order I was picking up and the man working told me I wasn’t allowed to throw any trash in his bin then assumed I was there to steal food even after I showed him my phone and confirmed the order in front of him.
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October 2023 by Ivan Grajales
I came in to get a smoothie and was given the wrong change back. I don’t make a fuss about a dollar but the employee did not mention that I was shorted a dollar until after I looked at the receipt and said something. She proceeded to then say she did know that it wasn’t the right change because they ran out of 1 dollars bills. Really??? You couldn’t have just said something when you gave me the change in the first place? It would have been no big deal. Then she wouldn’t give me the change that she owed me at all. Terrible service, make sure you count your change people, they will short you and not even say a word about it!
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October 2023 by Rob P.
I'm sitting here after paying and the do not have enough money in the drawer to give me the correct change and don't want to give me my money back because they've made the smoothie. Definitely lost a customer on that one.
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October 2023 by Daniel M.
excellent service by Abbas great food and great smoothies for recovery I recommend the açaí berry boost smoothie as a professional athlete the recovery after training is important highl recommend stopping in!
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September 2023 by Ki Mi
I came in here with a coupon I had gotten at another store that expressly said good at any tropical smoothie cafe location but it had the address of the location I had gotten it from. There was a tall indian gentleman at the counter taking orders who was very rude about it and didn't even read the small print. I tried to explain to him but he just kept trying to hand it back to me . I ended up leaving without getting anything and was very disappointed by the awful customer service
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June 2023 by Ashley Mote
Staff never say hello. Welcome. Nothing. And the front door has fingerprints all over! Tells me is it clean? Only one girl say hank you. I know they are busy although waited 5 min before they took order
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April 2023 by Cathie Orgill
The best smoothies I have ever experienced. Service is wonderful and friendly. Definitely recommend
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January 2023 by Thomas Kehr
Friendly service and great food! (Plus, the sunshine smoothie is always great)
