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January 2024 by Sachin Raj
The dumbest U-haul of all time. The customer support doesn't have clear instructions. This one is linked to the store and there are no instructions on how to get it. The folks in the store don't know much about how it works. Overall avoid going here, it's a waste of time.
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January 2024 by Miguel Noy
alex was very kind and made the whole renting experience very easy and hassle free
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January 2024 by Jerry Mastaw
Made a reservation one day in advance. Despite two vehicles at the location that I reserved, and no clients, they stated they were too busy and canceled all reservations for that day. Don’t use this place.
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October 2023 by Daniel Chalbaud
The guy at the till are Big Mikes is the most unfriendly, rude, unhelpful, depressive, and straight up! Bad for the business!This location is the most convenient for my u-haul needs but I would drive an extra mile 1/2 just to avoid giving my money to this business. It’s BAD!
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October 2023 by Jake Hoffman
Big Mike should be in jail for assault and child abuse. I can't believe they're still in business. Run away from this monster scam artist.
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July 2023 by M L_ay_vike
We rented a truck for 6 hours to move within Tampa at Big Mikes Food Mart. The guy behind the counter (Tall, overweight, maybe 350lbs and in his 30s) became agitated when I asked him in the morning when they were closing later that day so I could bring the truck in time before they closed. I did not make much of his rude answer at that time thinking maybe he is having a bad day. When I returned around 5pm, I informed him politely and in what I consider a normal voice that the truck was parked in the correct place, that we returned it with 1/4 tank more fuel than when we borrowed it and that I made sure it was clean. I then had the "audacity" to ask if I could get a receipt showing that the truck was returned on time or if everything was done online. That is when things took a turn for the worst. The guy behind the counter, same as in the morning, started screaming at me so loud that the store came to a complete halt. I stayed calm and turned around wondering if he was yelling at somebody else. I have never seen anything like this from a U-Haul rental location. The guys in Wesley Chapel are completely different than this guy. I think he may be suffering from bipolar disorder or some other kind of mental condition. Be aware that he has a very very short fuse and you are not allowed to ask him any questions. I will never rent a truck from this guy again. He refused to tell me his name when I asked him.
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June 2023 by dylan dyer
The worst uhaul in the history of uhauls. Place is trash. Don’t even bother. Go to a different one
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May 2023 by Brandon Treadway
Reserved via the website then told me my ID didn’t work. Provide a valid state lic and a federal ID. Employee couldn’t get ahold of the boss so said there was nothing they could do. It’s also inside of a gas station.
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May 2023 by Aaron Walker
Big Mikes? MORE LIKE BIG YIKES! Scammers. RENTERS BEWARE: Rent from literally anyone else in Tampa. ZERO Stars for ZERO INTEGRITY. I put more gas in it upon return than they gave it to me with, and the next day they hit my Amex for $74 for a fueling surcharge, fuel fee, and $20 for after-hours return that they only notify you about AFTER you drive away, by text message. I picked it up at 5:30p. and returned it at 7:41pm. They run it in a convenient store that doesn't close until late. DISHONEST. RUN AWAY. Look how they rented this thing to me. NO GAS, on EMPTY!
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January 2023 by mie coe
Big Mike's in the hizouse! The cashier is awesome and super friendly/helpful. The experience was easy and quick. They even provided a driver...see pic ?
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September 2022 by Melissa Taylor
The lady was more than rude and the manager couldn’t talk without whaling his arms around. These people are something else. I came in with money and a smile idk!
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August 2022 by Nina Ropiecki
Rented a U-Haul online… showed up to pick it up and the attendant at the gas station tried to charge me double the price. Additionally, I had already booked everything online (payment, insurance, everything) and they refused to acknowledge the booking. Would recommend going to the U-Haul on Gandy. Stay away from this one.
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July 2022 by Dalton D.
Hours are not accurate online. The store owner is a hot head and told me to f*** off when I explained that his website said they closed at 7, went in there at 4:00. Drive to another uhaul dealer, this place is ghetto and unprofessional, even boarder-line illegal
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June 2022 by keaton murray
Hung up on three times trying to see if they are open july 4th.Not doing business here
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January 2022 by Tony T
I’ve rented trucks a bunch of different times from these guys and things always go well. I’ve rented from other uhaulsIn the area and this location is the quickest with the beat service
