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September 2023 by Rose Pacheco
Worst experience ever with uhaul. Several things went wrong due to the staff at this location.
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June 2023 by William Cole
Had a very questionable experience with another U Haul location in St. Pete and eventually made my way to this location on very short notice.Having driven through a typical late afternoon Florida monsoon of a storm for almost an hour and a half I was somewhat hesitant about going in.End of the month and the place was packed with customers who were probably at the end of their own wits yet it felt so much different than any previous visit to U Haul ( especially the St. Pete location that I just visited).Was greeted by a gentleman who asked me what I was there for and he immediately sent me to the proper line and I was greeted by an amazing and enthusiastic young woman who welcomed me and explained that she was there to help and that she would be doing the installation of my hitch.She took my keys after we signed the paperwork and told me that she would get right on it. I went outside after a few minutes and walked around the lot and sure enough she already had the vehicle up on the lift and was well into the project.While I waited I was greeted by a gentleman who apparently was a manager who was not only polite but very friendly and knowledgeable and understanding of my frustrations with the previous location.Less than an hour and I was on my way and had a professional installation completed.KUDOS to the entire staff and management of this location. If you want true customer service and satisfaction then make sure you get this location for all your moving needs and more.
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May 2023 by list usa
Unfortunately you will have to just wait like an hour for no reason looks like they are all looking for different things (mouse paper …..) just not helping customers
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March 2023 by Nat Flores
I recently scheduled an appointment with this company, but unfortunately, I had an extremely disappointing experience with their customer service. Despite scheduling my appointment three days in advance, I was informed upon arrival that they would have to reschedule because they were closing early.Not only was this extremely inconvenient for me, but it was also frustrating to have my time wasted due to their lack of communication and organization. To make matters worse, I had even called ahead of time to confirm my appointment, yet they still failed to inform me of the early closure.The lack of professionalism and consideration shown by the company's customer service team was unacceptable. Their failure to properly manage their schedule and communicate with their customers is simply unacceptable. I would not recommend this company to anyone looking for reliable and respectful customer service.
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October 2022 by C P.
Unfortunately, there's not much choice in Tampa to get a hitch put on your vehicle. There's a place down on south dale mabry but they didn't have the wiring. So i had to go with u-haul. Made my appointment on 09.08.22 to get the hitch. Arrived on the day of my appointment, 09.16.22 only to find out it was not in stock. A phone call from them would have been nice to let me know i shouldn't drive the half hour to get it installed, all for nothing. They said the part was on its way but there was no tracking number available. I had a bad feeling about this. So I called the store almost every day to get a status update. The store NEVER EVER picks up the phone but instead, you get sent to a regional call center who transfers you to several departments until you get to a rep who can only partially help you. I was told on 3 separate occasions someone at the store would call me back. No one ever did. I was told i could drive over 100 miles to Altamonte Springs to where the hitch was in stock. That was not a viable option for me. Instead, i suggested they courier the hitch from the store over 100 miles away. I don't know if that's what happened. i was told after days of no tracking that i should escalate this to a claim, which i filed. I was told i would get a call from a regional manager with a solution. This never happened. After being bounced around for DAYS, with the local store never answering the phone, i finally was told mid-october by the regional call center that the "overnighted" part finally came in, weeks later. I only found this out because i called them. They never called me when the part came in like i was promised. I made an appointment for October 23rd to get it installed. Arrived for the installation only to be told they are short staffed and the designated hitch installer has to help out with the front desk and outside work. 1.5 hours after my appointment time, they finally started the installation. There's only one person at the front desk, the line is almost out the doorway, moving at a snail's pace. Three hours and 20 minutes later, my hitch was installed. I'm hoping that when i go to uhaul a week from tomorrow to pick up my trailer, there won't be any problem. But with this experience, I'm very nervous and don't have much faith in uhaul.
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September 2022 by Timothy McPhee
The Cust.Svc representative was thoughtful and thorough. I was scheduled an appointment for hitch services, due to parts needing a week for ordering. I was also asked if I wanted go to the next U-Haul hitch servicer. I chose my nearest U-Haul servicer with parts to be ordered. I was in no rush.
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March 2022 by Whittney Weems
DO NOT GO HERE!! They make up their own prices, double charge and DONT like issuing refunds! They all are crooks! Don’t go here!!!
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October 2021 by Jaime Rivera
Easy to find, good location.
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September 2021 by John Beaunissant
Just regular , things you would expect at a U-Haul, but great customer service
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September 2021 by Calito Cala
Good work, friendly staff, Ricky Martin very helpful
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February 2021 by Elaine Mendez
Great customer service
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December 2020 by Steve Roederer
Very nice service
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September 2020 by Mamadeere Deere
Just went in to pay my storage for the month, getting quite aggravated with this whole coin shortage. I am sure there wouldn't be a shortage if the people saving change would come off of a little of it. And living in Florida you know these elderly are holding onto it for dear life
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September 2020 by freeeagle8998
Everything in one place. Not a long wait.
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September 2020 by LGM
I Highly Recommend This Faculty.The Staff Was Amazing Katiria Went Above And Beyond With Helping Me Get The Right U-Haul For My Move The U-Haul Was Clean Newer And It Got The Job Done Very Affordable Thanks Again
