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February 2024 by Lisván Del valle
Excellent
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January 2024 by F. Pena
Out of propane
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December 2023 by Kym Blair
The staff at this U-Haul jocation is highly qualified, proactive, super friendly, and quick. The equipment is equally high quality. This location has a large supply of trailers, so whatever I need is always available.
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December 2023 by John Reynolds
Customer service agents don’t take care of customers… mileage was wrong on vehicle but would not correct.
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November 2023 by GreenEyedColombian valencia
I didn’t know it was gonna be so difficult to return the truck after hours, I wanted to make it before 8pm but my due time to return was 10:30pm. I came back to return it around 9:45pm and because of the U-Haul App, kept getting an error message the mileage part I was putting the correct amount of mileage and it was telling me I was putting a less amount of the mileage that was given when I first got the truck, all that time spent and taking to 3 different customer service agents finally one of them told me I had to put a # 0 at the end of the mileage I was putting but if I would’ve known this I wouldn’t have to call anyone and I would’ve return my truck right before 10pm, I finally did it and all went good at the end just on time 10:29pm. I’m pretty sure the app had a glitch because when I was uploading all the pics it wouldn’t let me go to continue and I had to keep refreshing and going back and forth until it let me go to the next page to finish my return process, other than that picking up the truck was pretty easy and comfortable with the owner at the front office.
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August 2023 by Charles Suez
Worst service ever. Patrick is a pathetic piece of garbage and his skills are very poor.
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July 2023 by Emily Pagani
No recommendations for improvement at this time. The staff was very professional and got me in and out quickly.
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April 2023 by Kimberly B
Great customer service and my unit was safe. Very easy checkout process too. I highly recommend this Uhaul.
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April 2023 by Rick Robinson
In and out in 5 minutes. Return was east, I used less miles and it went right back to my card. Easiest transaction and great service
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January 2023 by Alex Kile
Had reservation booked in advance. When I arrived at store, they had rented out my reserved truck and no longer had any vehicles available. When asked about the guarantee and $50 credit, they said that didnt know how to do it and would not help. Just told me they had no trucks…. Staff was horrible and extremely unhelpful.
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January 2023 by Nikko Fendi
Even after making a reservation it wasn’t possible to rent the pick up truck because the lady at the front desk said we needed to be at least 25yo, I googled this information and the official uhaul web page said you only need to be 18 to rent one.I feel like me and my cousin were racially profiled or this people just don’t know what they do.
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November 2022 by Anita M.
This place its rat infested and full of feces. Do not use this storage unit company. My stuff was ruined . they constantly raise the rates. And do nothing to get rid of the rats. Do not use this company
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November 2022 by mkiv matt
Brian is very unhelpful. Recommend booking your U-Haul needs with a different provider. This location does not want to actually service customers.
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October 2022 by Randy Diez
Made a reservation for a one way rental two weeks ago. The rental was for a van. They wait until 24 hours before my pick up time to tell me that the vans are not permitted to be one way rentals. Why would U-Haul allow me to make a one way reservation for a van online in the first place? I needed the van due to size restriction in a garage. The "complementary free upgrade" to a much larger truck did me no good. To top it off, they move my pick-up location all the way across town because they have no availability anywhere near my selected pick up location, this location I'm writing the review for, despite my reservation being made two weeks prior. My reservation number is 27450400. And after spending 35 minutes on the phone, getting absolutely nowhere, being told I "knew what I signed up for", and then being accommodated and treated wonderfully and professionally by Penske, I cancelled my reservation.
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August 2022 by Mila Diaz
I came in to purchase a hitch lock and also needed help removing an old hitch lock that I lost the keys to and they referred me to a place nearby that was able to help me. Five star service…. thank you so much to the manager on duty today! He really helped me when I needed this urgent task done!
