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October 2023 by Caitlin James
Used this property and location to rent/pick up a u-haul vehicle!The inside of the vehicle, with the exception of the trunk as its to be expected, was very dirty. Even the seats were coated with dirt and stains. There was some kind of splatter on the driving cabin ceiling and visors from previous users that had not been cleaned. There was also a crack to the sliding back door window that had not been repaired. There was also a strange lingering odor.Other than that, the car was reporting low tire pressure, but upon inspection a new tire had just been placed on the van. The pick up and return process was smooth, painless, and very easy. I was pleased with the ease of reserving a vehicle, picking it up, and the vehicle actually being there and ready. For a first time experience renting and using a U-haul vehicle I am pleased. I just wish the car would have been cleaner on the inside.
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July 2023 by Lisa Lynne
The new manager Steve has a nasty mouth towards women, seems like he wants to control the situation and if he can't he yells and screams at them, this company can't seem to to hire competent people to run this place....
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July 2023 by Lisa Marts
The new manager Steve has a nasty mouth towards women, seems like he wants to control the situation and if he can't he yells and screams at them, this company can't seem to to hire competent people to run this place....
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June 2023 by Andrea Aguirre
Went to get some boxes from here and my card with plenty of money got declined. On my end it was showing they still charged me. They said wait a couple days and the charge will fall off and it didn’t. I got charged for a product I didn’t get and it’s been almost a week having to call my bank and them to try and get my money back.
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March 2023 by Mitch Johnson
Great location and support from the Team at U Stor! Been here over a year now and very pleased! Units are clean and safe and perfect for my needs!
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January 2023 by Acrella
Due to no fault of theirs, Uhaul had moved me to this location to pick up a truck. I am very thankful they did! Super helpful and friendly, I think I'd feel quite comfortable renting here!
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January 2023 by Oscar Valdez
I've been renting a unit here for 4 years now it's a secure place. Never had any problems. The new management are super nice. Great place to storage ??
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December 2022 by Pat Pastore
Thank you Tammy and Chris for your excellent customer service. I have been in the people pleasing business my entire life and it sure is refreshing to receive such great service.
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November 2022 by Carlo M
The people that work there are extremely rude. The lady that works the desk there is so lazy. She scolded because I showed up 30 minutes before closing. She complained that she runs 3 business and won’t do any actual work 30 minutes prior to closing.I called U-haul to tell them a about the bazar experience and luckily they made it right by giving me a credit towards my rental.I’ve never had a customer service representative insult me with zero provocation.I’m pretty sure the owners live there which makes this even more sad.Stay away from this place.
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November 2022 by Christine Poole
Tammy and Chris were extremely understanding and accommodating. Very friendly, cleanly and they invited me to hang out in the A.C while waiting for my ride.Our company will definitely be doing business with them again
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October 2022 by Edward Myers
I recently visited the U-Stor facility on Linebaugh Avenue to get rates on a moving truck and a storage unit for my Fiancee's Mother as we close down her home in the process of settling her in at a nearby Assisted Living Facility.Tammy and Chris were extremely helpful, caring, kind and professional. They provided me with competitive rates and availability information that promise to make this transition very smooth as we endeavor to make this move. The office and surrounding property is always very neat and tidy when I visit this facility. I am made to feel welcome whenever I stop in and I'm confident that I will do business with them in the near future. Nice folks, great customer service...I recommend this business very highly.
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October 2022 by Jose Nieves
This is the only place to rent a Uhaul in all of Tampa. Tammy and Chris are always so polite and friendly. They always go over everything to make sure you're well taken care of. Great service and great people. I will continue to do business here because of them.
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September 2022 by Stephen P
NASTY AND RUDE OWNERS. Our reservation unfortunately got transferred to this location. Bald guy with a goatee had a horrible attitude from the very beginning. Instead of quickly checking us in and finding our reservation, he decided to berate us for being late and parking in the "wrong spot" (parking lot with several empty spaces), and tell us how "busy" this weekend is. Newsflash - your store was EMPTY. Maybe he's upset over his failing business? Not sure. Don't take it out on us though.When we told him his negativity wasn't necessary, he got upset and said he was "just going to cancel our reservation." When he did that, it actually transferred us back to our preferred location, so THANK YOU! We're currently giving our money to someone else who wants and appreciates our business
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September 2022 by paolo osorio
The people that work there are extremely rude. The lady that works the desk there is so lazy. She scolded because I showed up 30 minutes before closing. She complained that she runs 3 business and won’t do any actual work 30 minutes prior to closing.I called U-haul to tell them a about the bazar experience and luckily they made it right by giving me a credit towards my rental.I’ve never had a customer service representative insult me with zero provocation.I’m pretty sure the owners live there which makes this even more sad.Stay away from this place.
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September 2022 by JoAnna Jonovitch
Walked in during working hours to pick up my U-Haul and was told I wasn't getting a U-Haul because they close in 5 minutes. Lady locked the door before 6pm. Was extremely rude. Would not use.Response: she DID NOT check for a reservation. She told me no. And I should be able to walk into your business at any minute from open to close and be able to rent a U-Haul. Uhaul on Hillsborough was able to accommodate me, saw my CANCELED reservation from the day prior and get me in and out in 3 minutes.
