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January 2024 by Iziah Vitoni
5 stars for a reason. This has been my third visit to this Carrollwood location — I don’t see myself going to another phone repair shop. Once a cellfix customer, turned UbreakIFix because the service is fast and efficient, the customer service is professional and experienced so all in all if you have any questions about whether this place is for you let me answer that by saying they solve ALL my phone issues. Thank you to the excellent team over in Carrollwood!
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January 2024 by Stephanie Candelario
Staff was very professional and helpful got my new phone up and running smoothly and in less time than I thought.Would highly recommend these guys will take care of ya!!
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January 2024 by Marie Klar Stroud
UBreakIFix saved the day! ? I had experienced hours and days of frustrating phone calls with my carrier and Samsung and thought my phone was a lost cause, another paperwait to add to the junk draw but they not only looked into and fixed my phone, they cleaned and charged it 100% and was ready when they said it would be! Definitely will return if I ever need to!
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January 2024 by Ruben Pena
This place was awesome. They worked through my insurance. I just had to show up, show them an email and had my phone back in two hours. $30 on my next bill.
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January 2024 by James Hatfield
I came in looking to have my charger port replaced, and the man at the counter advised cleaning it instead. It worked and the staff here is very helpful with figuring out the best course of action. We’ve had devices repaired here before and they always come back good as new!
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January 2024 by Jeriah Sykes
Great customer service! My problem was my phone charger port was clogged up with dust and wouldn’t charge, and I took it to them and they cleaned it up and got it working in less than five minutes. So fast and easy I left a tip with the girl working at the counter and for Ryan who helped me out over the phone.
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January 2024 by Victoria P
Online booking was easy, however they did not tell me they didn't have the color for my phone in stock until I got there. Otherwise, they had the phone repair done in just over an hour and it looks like new ??
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December 2023 by jim yockey
These guys are great. The inside screen began to bubble on my Galaxy Z Fold 4. Called them. They had the hard to find part. Repaired it. 30 minutes later on my way home. Thx Clifford!!!!
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December 2023 by Mariah Anderson
Go to Sam’s on Fowler. Honest pricing and they actually fix things. I brought a laptop in to this location, testing it before I brought it and it was turning on. Already had it diagnosed by other agencies but it was not opened. They did the diagnostic with me present by just plugging it in.Ubreakifix told me if I supplied my own battery it would be $50 for labor. Told me a battery is about $100 probably less. Then suddenly I get a call for $250 repair. I checked everywhere online (they already told me the labor was $50) there is no $200 battery even brand new from the manufacturer.I tell them no, which I where I messed up. I should have pretended I was still considering so they would treat my laptop with respect. I picked it up the next day with screws missing and the back not put back together correctly. First, the gentlemen says the screws were already missing (impossible, thankfully I have pictures of the back of the laptop) then he says there’s nothing wrong with how it’s put back together but proceeds to push it in and you hear a “click” as the back snaps back in. Manager comes out, there’s still a gap ways he can’t see it. They tell me “I guess we can order some screws for you but it’ll take 3-5 days”As he’s still saying there’s no gap and the back of the laptop is supposed to look that way, I press it and it clicks in again. THEN he says “oh yea I heard that”Seriously do not bring an item here. They will not treat you or your electronics with any respect. My computer is now at Sam’s and (suddenly) won’t turn on at all now that ubreakifix touched it. I’ll be sending the pictures from the legit repair to corporate showing what they did wrong and getting compensation.Highly recommend you go with a local company with knowledgeable upfront technicians and/or by owner and not this sorry company.UPDATE: motherboard is 100% fried, computer is trash. Have sent email and called the number provided in response to this review. Nothing whatsoever so far. The store also would not (or could no) provide the notes or anything done to the laptop while in their possession.UPDATE #2: Case manager and store resolutions now claiming the back was not touched. Going to go through my attorney to settle this.HIGHLY RECOMMEND YOU DO NOT USE ANY ELECTRONIC REPAIR SHOP THAT DOES NOT DO A CHECK IN INSPECTION OR PROVIDE A BREAKDOWN OF ACTIONS DONE ON YOUR DEVICE.
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November 2023 by Mr. Pragmatic
I brought my son's PS4 in there to get the Bluetooth Wi-Fi antenna replaced. I authorize them to order the part on a Wednesday please tell me it should take two or three days to get the part in and fix it. I called in the Monday as I was instructed to check on the status and turns out these imbeciles hadn't even ordered the part yet extending the repair another 3 days. Very unsatisfied and I would like a discount or something on the repair.
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November 2023 by LoraJane Riedas
I went in fearing the worst for my mobile device situation. I left thrilled with my good as new phone. They were knowledgeable about my Samsung, diagnosing it right away, and zipped through the computer account info. The bonus was picking up my device far earlier than the estimated time. These guys were calm and unfazed, which dialed down my own anxiety within minutes. I hope I don't need to, but if I have to take my phone in again, this is where I'm going.Thanks! -sent from my fixed phone.
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November 2023 by Elena Melliti
Great service! First time here and was surprise how fast the service was. Reps were very friendly and patient. Would highly recommend to others.
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November 2023 by DeAnn Waldron
Ameer took great care of my 89 year old father. My dad's Galaxy S8 phone locked up yesterday. It would not respond, would not power off, nothing. We took it to Verizon on Hwy 54 and the tech said there was nothing they could do, and if we took to get repaired it would cost more than the phone is worth. Verizon sold my dad a Galaxy S23 Ultra. However, they could not transfer any information from my dad's phone. When they connected to Google cloud, all that was saved was my dad's contacts. He lost all of his photo's, his calendar with all of his doctor appointments, etc. Today, we took the Dead phone to UbreakIfix and Ameer plugged it in and the phone restarted!! My dad has all of his information. We asked how much we owed them and they said nothing. Wow! Thank you Ameer and UbreakIfix! We are on our way to Verizon to have them transfer all of the data from the old phone to the new phone, and to let them know how disappointing it is that they did not recommend waiting for the phone to power down/die and then plug in and see if the phone restarts. Verizon knew this was a possibility and instead of helping us, they sold him a brand new phone for $1,200+. My dad is going to ask for a credit for his S8 since it is working again. We know it isn't worth much, but something is better than nothing.
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November 2023 by Cody jacobs
These guys are awesome at their jobs. Had a broken LCD and called them guy answered all my million questions. Also was able to get me in and finished my phone before the end of the day. They covered me as well with a one year warranty. Very satisfied, and to mention the use oem parts for your phone so if you want it fixed right these are the guys. Thanks again.
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November 2023 by Holly Ruck
Awesome staff! Super friendly and easy to talk to about device issues. Also very quick service with great quality work. I would highly recomend!