-
January 2024 by Bryan Flemings
Once I got the paperwork correct (thanks Verizon & Assurion ?), This place was great and very fast. Had lots of knowledge and tips and tricks.Also sell a bunch of protection devices and covers...
-
January 2024 by J Anderson
Luis, Jack, Scott were an awesome assistance. I am thrilled that Samsung authorized them to service my Galaxy Z fold 4 inside screen replacement. Service was stellar ⭐️⭐️⭐️⭐️⭐️
-
December 2023 by Casey G
Scott and the team at uBreakiFix excel in customer service. My phone issue was diagnosed in less than 24 hours. Scott could not have been more helpful in providing a realistic time frame and prognosis. He even helped me put my tank of a phone case back on! I highly recommend uBreakiFix for your electronic diagnostic and repair needs.
-
December 2023 by Herbert Wax
My experience at UbreakIfix was the best experience I’ve ever had dealing with my phone. These people are knowledgeable, courteous people, professional. The gentleman that served me was exceptional.
-
December 2023 by Chris Cc1411
The employee was very nice and was very knowledgeable. I really didn't think the service would be as great as it was due to it being a warranty issue however it was awesome. Thank you. I apologize for not remembering your name sir.
-
November 2023 by Samantha Passuello
Will was great at UbreakIFix! He helped me understand what was wrong with my phone and was able to fix perfectly. I was so frustrated with what other places were telling me about cost and what the issue was but he was honest and knew exactly what to do.
-
November 2023 by Angel Quetglas
Jack is amazing !!!!! Just have your claim ready with your claim number I came in. I did an appointment online which I recommend. And within 30 minutes, my phone was done and I was good to go genuine Apple product, genuine apple screen, and everything is perfect. Very professional very knowledgeable, great associate definitely the place to come to. Don’t think about it twice.
-
November 2023 by Jason Hohimer
I made a reservation for a drop off time they never found upon arrival. I took an iPhone in with a crack but no color variance. I received my phone back with a new screen and a shadow over a quarter of the screen on the opposite end of the original crack. Sales agent Luis was sure the issue was with the phone, and not the new screen or their workmanship, despite the old screen not having the shadow. Would not recommend using their services as their only response to the problem was for me to pay for the repair as is or they would put the broken screen back on for no charge. I never received a message that the phone was ready once repairs were performed. The sound quality of a call now sounds like they are speaking under water, and the text message sound is warbled, both of which were not present prior to the repair.Update: was contacted by corporate costumer service to get in contact to resolve issue. Called corporate customer service which just connected me to the local store I used. Spoke with the tech who worked on my phone who offered to replace the new screen with the old screen and refund the money. Arrived the next morning only to have the same tech tell me he wouldn’t honor his refund offer. Total garbage operation. Subsequently spoke with a coworker who used them before and had same experience for a cracked screen resulting in 4 return visits to fix additional issues.
-
November 2023 by Steven Reichard
Had a great experience with both Luis and Will. Both were very attentive and helped me pick out the best option for fixing my phone’s cracked screen. Turn-around was also blazing fast, taking just about an hour!
-
November 2023 by Sydney Alvarez
Will is the the absolute best! He fixed my phone perfectly. Best customer service I’ve ever experienced.Highly recommend coming here
-
November 2023 by ramsey lahham
My son broke the front and back glass on his iPhone (yayyyyy lol) , I heard uBreakiFix are the best and it’s the truth. I took the phone to luis at the w kennedy ubreakifix store. They were soo easy to work with , they gave us all our options and the prices are very fair and affordable. Our phone was fixed by the next day and ready for pick up. I will only go to ubreakifix moving forward!
-
September 2023 by Brandon Jones
Yos's customer service was excellent and he was thorough and helpful. Jack fixed my phone quick and easy. They really went out of their way to make the experience of getting a broken phone fixed as stress free as possible!
-
September 2023 by Cyndi Jones
Could not recommend more highly. Lowest prices we found, FAST service, and super friendly helpful staff (thank you Yos and Jack!!). They do warranty repairs and take Asurion too. Awesome!!!
-
September 2023 by Jason Rez
Had to use them for a Google warranty claim. They didn't have the part to do the repair. So twice, they mistakenly called me to tell me the part had come in... but then suddenly realized they didn't have the correct part when I arrived. The third time, they had the part, did the repair, and didn't actually solve the issue. Lengthy waits each time.
-
September 2023 by Brenna R.
I went to this store because my phone wouldn't allow me to type text messages. Then it just wouldn't allow me in at all. It wanted my actual passcode instead of my finger print. So I was without a phone completely. When I went in and told the young man (Alex) what was going on he came out with an actual keyboard and hooked it to my phone and I was able to open it up. Then he went into the back to fix my actual keyboard on my phone. Which he kindly told was my app on my phone for typing was confused because some how I ended up with two of them. Well in the long he fixed my phone and I haven't had any issues since then. He was very nice and didn't even charge me for this service since it took him only about 3 minutes to fix it. I will most diffidently be coming back here for any problem that I have with my phone or computer issues. Brenna Tampa
