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March 2024 by Nikki M
Had my hair cut and colored by Arelys. When I arrived 5 minutes before my appointment someone was in her chair and I was asked to wait. She just started cutting the girls hair, I waited almost an hour. Once I got in the chair she said numerous times that my hair was so thin compared to her last client. Next she said she needed to color test my hair because she’s never done my color before (brown ?) At that point I wish I got up and left. She left color on my roots for 30 minutes before coloring the rest of my hair. My roots turned out about 2 shades lighter than the mids to ends of my hair. As she continued the service she kept mentioning how thin my hair was. She said she couldn’t give me the cut I wanted (even though I’ve had the same cut for years, my stylist is out on maternity leave & I thought I’d give ulta a try) I left crying. Between the bad color job & the mentioning of my “thin hair”, I left feeling horrible. I will never go back. You’re supposed to leave the salon feeling good about yourself not feeling torn down with a botched cut & color. Would not recommend.
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January 2024 by Brisy Jaime
This store is terrible in customer service. All the reps were standing around and not one single one asked if assistance was needed. However when Caucasian customers were near assistance was offered. I will never step foot into this store. I thought the store manager would be any better but in the same way she was not at all welcoming. Discrimination is real in this store with all the reps.
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January 2024 by Audrey Theresa Tapia
I went in to shade match and Dylan was amazing and helpful! I LOVE THIS ULTA!!!!!!
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January 2024 by Stacy Genever
I love this location and especially love Adrian at the salon! He makes me feel and look so beautiful! Every hair appointment with him is dependable and just what I need!! He is such a a good person and stylist!!!! Thank you.
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January 2024 by Laura Kallish
Was excited to look at The Tarte lip glosses. The samples were trashed and no inventory. What a waste of time.
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January 2024 by Debora Paulo
This store is wonderful, but ????
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January 2024 by Carmen Adriana Rodriguez
A warehouse with everything you need for beauty
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December 2023 by Carolynn Maher
Don't have carts. Can't bring in walkers. Very inconvenient for people with canes or older people
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November 2023 by Jennifer Jolliffe
Incredible customer service! I was helped by quite a few associates, both over the phone and in-person. Everyone was extremely helpful, knowledgeable, accommodating and friendly. The two managers who helped me, Marvin and Kiana were top notch. I am just so pleased to have such a wonderful shopping experience! Thank you all!
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November 2023 by Christina T.
The staff were so nice! Someone named Summer helped me, and she was able to explain everything. I really appreciated it.
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October 2023 by Jasmine Niazi
The Ulta team at Citrus Park is amazing. I inquired about possible accommodations for getting a haircut. Tracy and Kiara from the salon team went above and beyond to make me feel comfortable and valued as a customer. Tracy created a safe and private space for me to get my haircut; Kiara cut my hair, was so sweet, and answered all my product related questioned. Together, they were a DREAM TEAM. I’ll definitely be scheduling future appointments at this location. As someone who wears a hijab, I’m appreciate of their efforts in making me feel comfortable and being able to receive the services they offer.
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October 2023 by Amy Murphy
Excellent store overall. For hair services - highly recommend Jae. She's FANTASTIC at color and great at cuts and styles too. Over two years, she's taken me from brown to platinum blonde and now red without damaging my hair. She's always right on time and she's a wonderful stylist all around. If you are looking for a stylist, you cannot go wrong with Jae!
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September 2023 by Amanda Cappello
I love Ulta. I love going and looking at all the products. But being asked every 2 minutes (one time within 15 seconds of each other) if I'm okay and need any help is just too much. I ended up leaving earlier (and spending less money) than I would have if they VERY FRIENDLY workers had just left me alone. It actually makes it a less enjoyable experience to shop there to be constantly interrupted while shopping.
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September 2023 by robert gannon
I could not find a specific gift item, the staff was very helpful and polite. They quickly found the new location and handed me what I was looking for. Checkout was quick & easy.
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August 2023 by Christopher Nguyen
Every time I stop by, there are barely any fragrance testers available. Also, they are very disorganized when it comes to this section, whether it be due to customers or lack of care of the section. I'd rather go to the Ulta on Dale Mabry by the Target instead.