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July 2024 by LaQuan Daniel
Just so you are aware. This is a so called specialized ups store inside of a marriott hotel.
Be prepared to pay extremely higher so called handling fees compared to any other location in the immediate area if you are shipping to this address.
I would highly recommend steering away from shipping to this location if you don’t want to pay astronomical additional fees for something you can take to any other store and handle yourself.
$123 handling fee after pleading my case of not knowing about this “specialized ups location” with Mr. Thomas who was super rude from the start. He reduced it to $100.
505 water st
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May 2024 by Nellie Miller
Really appreciated Thomas' great customer service and attention to detail as we hosted an event on site and needed inbound and outbound shipping. Thank you so much!
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May 2024 by Carla A
The guy doesn’t know what he’s doing. I lost $43 because of a wrongly processed return here.
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October 2022 by Will Simpson
Top tier service from franchise partner Todd and his team. I have worked with many UPS outposts at conference centers and this one is far and away the best! Special thanks to Chase for going above and beyond. 12/10!
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September 2022 by Lisa C.
I just had one of the most fabulous customer service experience in a long time. Thank you, LEO! In the crush of, what probably feels like chaos as Ian chugs towards Tampa, Leo was kind, patient, understanding and went above and beyond helping me locate and ship my packages back safely. He gets an A+ and I won't forget how well I was treated. Very appreciated.
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August 2022 by Cari Moisan
Leonardo (the asst mgr) was AMAZING. He jumped on an urgent last minute order and hand delivered it to the hotel! Fantastic quality work, very fast service, and one of the best customer service experiences I've had in a while. If I do more business in Tampa, I'll be sure to use his store.
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June 2022 by C 1329*
Leonardo (the asst mgr) was AMAZING. He jumped on an urgent last minute order and hand delivered it to the hotel! Fantastic quality work, very fast service, and one of the best customer service experiences I've had in a while. If I do more business in Tampa, I'll be sure to use his store.
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June 2022 by Max Sacchi
Just wanted to thank LEONARDO J CRUZ FOR THE OVER THE TOP SERVICES AND PROFESSIONALISM AND OVERALL GRRREAT SERVICE AND SUPERIOR CUSTOMER SERVICE AND CARE THIS YOUNG MAN IS INCREDIBLE, IF YOU NEED TO SEND OR RECEIVE OR ANYTHING THIS IS THE PLACE TO GO.. TEN STARS PLUS I TRAVEL FOR WORK AND LIVE IN NYC.USA IVE NEVER RECVD BETTER CUSTOMER SERVICE ANYWHERE THIS UPS STORE IS A HIDDEN GEM ?
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May 2022 by Jennifer Splawski
Leo was extremely kind and helpful. I was at a conference and could not find a package that was delivered or the venue. Leo helped me find where I was going and then delivered the package for me. It’s rare to meet someone that would just step out and go out of his way for you for no reason. I really appreciate the service and his attention to detail. Thank you!
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December 2021 by Christian S.
Yelp has this listed as a full store but it was an office in a hotel garage meant for the hotel. Of the staff around noone was able to communicate to be of assistance.
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August 2021 by Joyce Gaddis
A small facility but very efficient. I had the pleasure of dealing with Leo a few times and no matter how many customers were waiting in line he made sure my questions were answered and I never felt rushed so he could attend to others. Very professional and friendly.
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February 2020 by R Wolf
this place has #Answers.The Official Choice of Move ALL of IT
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January 2020 by Travis Yohn
Really? Your going to charge me $0.75 a pound for a "convenience fee" on my prepaid labels. Im good. Ill walk across the street and ship for free. Do not go here!
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July 2019 by Paul O. Robertson
Great location! They’re always very helpful!
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May 2019 by Ryan Hardie
Tyler is the man!!!
